Complaints against Sky - anyone actually get anywhere with them?!

If I was you I would cancel my Direct Debit to start with. That way they have to chase you for money and it is highly likely they will get in touch quickly.

Make sure you keep a detail record of who you spoke to and when you spoke to them. That way you can use it as evidence against them.

When you do get things sorted out, tell them that you want refunding for all telephone calls made. If they are reluctant, threaten to take them to SMC and report them to Ofcom. Also explain to them that they are getting off lightly because you are not charging them for your time.

I recently had a 'do' with Virgin Media. They messed things up for me and told them I wanted a months line rental, installation costs, call cost costs and compensation.

They came back with a £50 offer (£20 of which was comp.). I refused stating that it had cose me £50 already without time. They came back with an offer of £70 which I duely banked!

Wow it took a bloody long time but i have finally managed to get Sky+ for completley free of charge. i have been a cusomer of sky for the past 3 years and have always wanted to upgrade to Sky+ but i have always argued and disagreed with paying the £30 connection fee, because i am already connected and i also totally disagreed with their 'You have to take Multiroom' if you want the free box offer!! Well, now that we live in Wales and in the digital switch over area there was on an offer on the Tv about 8 weeks stating that you could get a free box, i though hhmmm thats interesting so i called sky again to discuss an upgrade (About the 50th time) and was told that all i needed to pay was the £30 connection fee, i decided that the time was right to give in and pay for the connection but i first had to check if Multi room was a part of the offer, i was told no i didnt need to take it, yipee i thought and placed my order, i was told that due to the offer being so succesful i would have to go on a waiting list for the box but i would still get the offer. 4 Weeks went by and i had heard nothing so i called up to get a progress update on the order only to be told that i was on the list but if i did not sign to multi room i would not get the box for free (it would be £150), i explained the offer that i was given and was told that there was no record of this and that if i wanted the offer i would have to pay, i was furious and asked how much this would cost me and was told £4.95 per month, i was so angry i hung up. I called back straight away and had exactly the same converstion with another agent only to be told that multi room would coct me £9.95 a month!!! What!!!! I was so angry i hung up and headed straiight for PC to write them a letter, i sent four letters on the same day, 2 by email and 2 by post all to different addressess, i waited four weeks and had no reply at all, not even to say that they had recieved my letters, i called up once again to querie this and was told that it can take anything from 6 weeks to get a reply!!! However, i recieved a phone call yesterday to tell methat because of all the issues and upset that i have been caused they will be here on Saturday morning to install me a Sky+ box completely Free of charge, no connection fee, no multi room, no additional packages!! Get in there, it does pay to complain and it certainly pays to be persistant.

Never had a problem with getting resolution through sky complaints, got my first Sky+ box FOC some years ago after a complaint about service, got that upgraded to an HD box free when HD started after complaining and the following year got 12 months free HD subs after complaining.

Got the new smaller 500GB HD box earlier this year FOC After a complaint and arranged via a complaint to get a free 500Gb HD box to replace my mother's ailing Sky+ box last month, and I'll shortly be getting another free 500GB HD box to replace my Sky+ multiroom box.

Had new dishes, wiring and LNB's fitted on every service visit as well.

OP, perhaps it's the way you are voicing your complaint, but they have always been extremely cooperative in dealing with my complaints over the years. I cannot fault them.