Complaints against Sky - anyone actually get anywhere with them?!

JasX

DisenchantedSkyUser wrote: »

BSkyB


Which company charges you for 15 months after you have cancelled their service

didn't it occur to you to cancel the DD? even after the 14th month?

davemurgatroyd

DisenchantedSkyUser wrote: »

Which company accepts your monthly charges for 10 years when you live in Spain and then when you cancel the service continues to charge you

BskyB

Which company apparently does not check that credit card matches the address for the customer they have set up with a telephone call from a dodgy operator using multiple versions of the same adress

BSkyB


Which company charges you for 15 months after you have cancelled their service and then refuses to refund you the overcharge on the grounds that the service is illegal

BSkyB

Which company makes it almost impossible to find a way to communicate with them since they insist that you provide your UK post code and will not even let you talk to them if you do not have one - like the tens of thousands of customers on the Spanish costas

BSkyB

Which company has a CEO - Jeremy Darroch - who seems incapable of responding to any query himself but hides behind his executive "customer support" team

BSkyB

Is there anybody else out there who is, like me, is a huge fan of the BSkyB sod the customer attitude?

Which customer was either committing fraud or complicit in committing fraud by entering a fraudulent contract.

moonrakerz

Perhaps "DisenchantedSkyUser" should consider what he has been doing for the past 10 years.........
He has been deliberately and wilfully disregarding BSB's Ts & Cs, has possibly been acting unlawfully and then complains about c***-ups in BSB's accounting system ! What a brass neck !!

It doesn't seem to occur to him that his action could not only render himself liable to Civil action by BSB but could also render BSB to Civil action (on a massive scale) by the (Spanish ?) satellite broadcaster who does have the LEGAL rights to broadcast to customers in Spain.

d123

samba wrote: »

Now i understand why the subs keep going up every year.

And how do you figure that?

Don't you know that retailers are responsible for faulty products that they sell (its your statutory consumer rights), if a product is faulty its up to the retailer to resolve, and where it takes them days or weeks to resolve while the consumer is still paying a (high) cost for the faulty service then an element of compensation can be requested. (the original Amstrad Sky+ box and the Thomson HD box are 2 such examples).

Sky have always been good at offering compensation for lost service, well, at least to those who know how and who to complain to.

GranJo

I had sky tv for a year then when I had occasion to contact Pipex customer services (whom I had been with for landline and broadband for several years) to inform them my telaphone line had been brought down by a tree coming down in a gale I had to explain to the person who took the call what a tree is - her understanding of English was minimal...............I then decided to make enquiries about Sky talk and broadband - oh dear, almost 3 months later I am now without landline and broadband due to lack of communication between their departments, too strong to understand Scottish accents and lies I was told at point of sale. I have since contacted BT to join them for TV, landline and broadband - I'm still without any services, BT tell me there must be a fault on my line and they need to send an engineer to my home at a cost of £130......................aaaaaarrrrggghhh

ja130_2

I recently checked my bank account only to find that sky have taken two payments out to a value of £250 without my knowledge.
I had cancelled sky within the cooling off period due to the fact they couldn't get a signal.
They refunded me with the £37 connection fee and was told the account was then cancelled. I cancelled the direct debit straight away, this was in April this year.
4 months later they took this payment of £250. I telephoned their customer services they admitted it was a fault on their part when I asked how did they get the money out of my bank they said it was from a stored debit card. I asked for the money to be returned to my bank account and was told it would take a least 12 days. I told them I had bills to pay with that money but they didn't care. I told them I wasn't happy and then sent a email to James Murdoch but still haven't heard anything! I am so fustrated I need answers and my money back. This surely is not right for a company to keep your details on record and draw money from your account when ever it suits them

Wasteland_Drifter

Contact your bank, they can refund it for you and debit it from Sky's merchant account. Sky will pay a chargeback fee, but thats their problem.

trying2fightback

My telephone was cut off. My Service Provider, Sky told me to contact BT. BT told me to contact my Service Provider. Without any evidence to back up the claim, Sky’s own regulatory body, Otelo suggested: “a BT network update simply knocked out your service”. They wrote to me finding “evidence of poor customer service” and “consider that [Sky] should accept responsibility for the problems you subsequently experienced when attempting to resolve this matter.” They recommend a letter of apology and £75 compensation! Ofcom contradicted Otelo’s findings and made Sky wholly liable advising: “The information showed that after the line had stopped. Sky still had this.” I cannot recommend ANYONE enter into any contract with Sky!

IanPB

I too have experienced Skys Customer Service. Without notice, authorisation nor request Sky took over my Broadband and Phone in Sept 2011 and promptly disconnected the service. They denied (in writting) that they had done this and suggested I try elsewhere. My (previous - as I now have neither service) service provider gave details of the request and Ofcom gave details of dates and ref numbers from Sky - Sky still denied they had done this. 4 weeks later and after numerous phone calls one of their customer service advisors let slip they had allocated a new number and given the old one back to BT - at last an admission that they had takenover the line. The situation is that they are now saying that it was an error and thats the end of the matter. Does'nt matter to them that I have no phone no broadband. Pressing for an apology and compensation (calls, time, new telephone connection, broadband, loss of use etc etc) their attitude is 'send receipts for all compensation and provide evidence to show how not having these services has caused you problems, exactly as you would in a court of Law!' With that being their attitude I am minded to go to Law.
has anyone else experienced unsolicited line takeover by Sky, commonly called flamming.
Has anyone any advice as to how to bring this to a swift and satisfactory end. Why don't we all launch a Twitter campaign to demonstrate how Sky 'deals' with genuine complaints.

steve9719

I rang Sky today as my sky box has died, did all the tests they tell you to do but nothing worked, was then told my box of 11 years had died.......I asked if they could send me a new one and was told I'd have to pay for it ! Hang on.......I've been a customer for years, pay for the film package etc etc and they want me to buy a box ! are they stupid.......and have they really thought about what they will lose per year if I cancel my direct debit and go to Virgin who give you a free box and free installation ! Its quite obvious to me that Sky don't value their customers ! ! !