Talk Talk Complaints

paulcw · 26 February 2010 at 3:38PM

i got talk talk cause a friend said they are good but they said my line would be active i told them i dont have a point in flat but no one lisitened so now i have a phone service i cant use then i tryed to ring them up to sort it spent £10 by mobile only for them to put the phone down on me so i decide to email sent 5 but no answer then i asked my carer to ring up on my behalf and they gave her all kinds of abuse which i am not happy about so seems no one will help and i have a service i cant use :mad:

TalkTalk · 26 February 2010 at 3:53PM

Hi Mystyfied,

If you go to talktalkmembers.com and complete the contact us form at the bottom of the page I will see what information I can find. I would need the request to come from the account holder though.

Thanks,

Andrew

TalkTalk · 26 February 2010 at 4:05PM

Hi savemoney,

I am sorry the calls have caused you to leave Onetel.

Let me know if there is anything else.

Andrew

TalkTalk · 26 February 2010 at 4:08PM

Hi paulcw,

Sorry to hear about the problems you have had.

We would need to have a look at your account to see what has happened and progress this issue for you. If you can register on the TalkTalk members forum we will look into the issue for you.

Thanks,

Andrew

paulcw · 26 February 2010 at 4:11PM

i dont have a account number to register with still not been sent thru the post only the phone number which i cant use so i cant register

Mystyfied · 26 February 2010 at 4:20PM

Hi Andrew, I have just viewed the talktalk forum site, having read it I don't feel able to advise my daughter to join it and enter the landline number sent to her by text or account number as by joining TalkTalk may deem that by joining and accepting the terms and conditions and entering the numbers she has accepted their services and the use of them.

No Problem, thank you for your attempts to help

TalkTalk · 26 February 2010 at 6:38PM

Hi paulcw,

I believe I have responded to your contact us form. If so could you respond to the email and I will see what I can do.

Andrew

TalkTalk · 26 February 2010 at 6:53PM

Hi Mystyfied,

The forum terms and conditions are specific to the forum and registering to raise an issue would be treated in the same way as you contacting customer service.

Thanks,

Andrew

Mystyfied · 27 February 2010 at 2:39PM

TalkTalk_Company_Representative wrote: »

Hi Mystyfied,

The forum terms and conditions are specific to the forum and registering to raise an issue would be treated in the same way as you contacting customer service.

Thanks,

Andrew

Hi Andrew, as I do not wish to drag this out or get even by going to Ofcom or Otelo TALKTALK cancellations dept have been contacted again, and once again assured us the order was cancelled on 4/02/10 and that no engineer should have called on 23/02/10, they did however tell us another order had been generated by the system on 24/02/10 ( and they don't know why) but he will make sure that this is also cancelled.
As I will complain with bad service I also will compliment when I get good service and I have to compliment this man for his helpful, apologetic and courteous manner, please do transfer him to your front desk customer services team:D.
I hope this will now be sorted .
I have to add that Ofcom were amazed that although my daughter had given TALKTALK permission to deal with me that TALKTALK still refused.
I may take this further as having a disabled daughter who needs an appropriate adult to act on her behalf, I have always been a supporter of vulnerable people and feel this is unexceptable and a failure in company policy.

Thank you for your time.

savemoney · 28 February 2010 at 2:49AM

Unbelievable Onetel (talk talk)

Despite telling them the number I got for unsolicited calls and it was talk talk, I now get advised to join TPS

I told them I am with TPS when I complained, I told them its talk talk there parent company since been informed its Onetel who are pestering me as they finally answered the silent call after 4 previous atempt at not answering when they rang me

Looking for a new provider and looking at getting hardware to stop silent calls permanently

Silent calls should be banned

Onetel Account: xxxx

Dear Mr. xxxxxxx,

Thank you for your recent e-mail.

If you are receiving any unsolicited marketing approaches from companies you do not normally deal with, you can prevent this by registering with the Mailing, Telephone, or Facsimile Preference services:

Telephone Preference Service-0845 070 0707-http://www.tpsonline.org.uk/

Mailing Preference Service-0845 703 4599-http://www.mpsonline.org.uk/

Fax Preference Service-0845 070 0702-http://www.fpsonline.org.uk/

I hope this will help, as I understand how fustrating this is.

Talk Talk Complaints

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