writing a letter of complaint to wilkinsons

dementeddame · 13 August 2008 at 4:25PM

hi all
i hope ive posted in the right place, ive just been to wilko's and bought a tin of paint sales assistant packed the tin in a carrier bag for me i went to a few more shops then just at the corner of my street the carrier bust at the bottom tin fell on the floor lid came off ive now got half a tin of paint and paint splattered clothes
Would it be worth complaining about and if so could someone please tell me how to word the letter if possible.

thanks in advance

looby-loo_2 · 13 August 2008 at 5:21PM

We were sorting out all our old tins of paint yesterday and we noticed the newer tins had a warning on the can - 'Sensible Precaution' - explaining how to transport the paint home. Now I feel guilty that we were laughing about the fact that they have to write such warning as clearly it is needed:rolleyes:

fruity1_2 · 13 August 2008 at 5:26PM

Once you leave the store, it's your responsibility.

dementeddame · 13 August 2008 at 8:19PM

I'm so glad you all made the effort to ridicule me, i asked for some advise thats all.
There was me thinking this was a friendly helpful site, how wrong i was, you certainly know how to make newbies welcome NOT!!!!
Don't worry i won't be back you can shove your so called advice.

shandypants5 · 13 August 2008 at 8:50PM

Please go easy on the OP, it wasnt ALL their own fault we have all had crappy shoping bags split occasionally.

sweep9 · 13 August 2008 at 10:56PM

Did the paint have a handle?

If so then sorry, I would say it's your fault. Why do you think it had a handle on in the first place!:rolleyes: Try to complain, but I think you may be ignored.;) If you were travelling on the bus, some bus companies do not allow paint on as it's a fire risk. Say that you wanted to disguise the paint?

If no handle on the tin, complain away! Get receipts for your clothes that were damaged (You will need to prove they were damaged! They won't just take your word for it). Hopefully you kept the bag & tin as evidence. Justify your time taken to clean up the mess. Detail it all in a nice letter with photos of evidence, include what your are looking for from them (be reasonable) and send to Wilkinsons HO and give also give the Store Manager a copy. Don't waste time over it, do it NOW as complaints lose momentum the longer you delay them.

Wayne3765 · 13 August 2008 at 11:37PM

If you'd paid for the bag you could have sued them under the Sale of goods act ~ not fit for purpose.

C_Ronaldo · 14 August 2008 at 8:16PM

OP

its probably pointless in me writing this but i would have doubled the bags up or even tripled it,

honeypop · 15 August 2008 at 3:53PM

C_Ronaldo wrote: »

OP

its probably pointless in me writing this but i would have doubled the bags up or even tripled it,

So would any sensible person!

C_Ronaldo · 15 August 2008 at 4:27PM

The OP just mentions the tin was bagged up which to me says it was put into 1 bag

honeypop · 15 August 2008 at 5:17PM

Yes, it does read as though it was only in 1 bag, that's why I said a sensible person would have double/triple bagged it, as the OP should have done.

If I was buying a tin of pain and the assistant only put it in 1 bag, I would have double/triple bagged it myself. They bag items up for you trying to be 'helpful' it doesn't mean the way they do it is the best way, people should also take some responsibility for how they carry the goods they just purchased, so the OP should have put it in extra bags.

writing a letter of complaint to wilkinsons

Comments

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free