writing a letter of complaint to wilkinsons

cg1982

the sales assistant packed the paint not the op i use to work in wilkos and was told to double up on bags when it came to heavy stuff the member of staff should have known

jembie

FYI in my Wilkinson's they don't have the bags out for customers to take anymore. They are behind the counter. They ask if you want a bag and then if you say yes that is what you get - 'A' bag. No matter how much shopping you have or how heavy it is.

Gangstabird

Steady chaps, would you really expect a tin of paint to open so easily after falling what, a foot and a half from a carrier bag?

Anyway, no you do not have a claim. If it spilt in the store yes. But once off the premises your claim will be void.

sweep9

A can falling on it's side causes a can to temporaly morph from a circular cylinder into an oval shape which causes increased pressure to the lid which then can pop off. Gravity then takes over and helps the rest of the paint to escape.

Height wise, a 5ltr can of paint stood on the floor can 'pop' just buy knocking it onto its side!

Fern_Merkin

sweep9 wrote: »

A can falling on it's side causes a can to temporaly morph from a circular cylinder into an oval shape which causes increased pressure to the lid which then can pop off. Gravity then takes over and helps the rest of the paint to escape.

Height wise, a 5ltr can of paint stood on the floor can 'pop' just buy knocking it onto its side!

How true! I work for a company making paint and we did have a spate of lids popping off and complaints ensued. There were about 10 complaints from about 27000 buckets. This led to extensive 'drop' testing and a complaint from us to our supplier as there had been a deterioration in container quality. Obviously not everyone drops their paint but in tests these containers failed EVERY TIME they were knocked over or dropped.

The issue may be whether the container was fit for purpose.

fruity1_2

Do they do tests on eggs dropped from boxes from a certain height? You loose a grip/drop anything, it's your fault. You've left the store, it was in good condition on purchase, end of.

DaisyClaire

Dear Mr Wilkinson

The other day I was visiting your store looking to purchase a tin of paint. Once I had selected the right shade, I approached the sales assisant who scanned the product, swiped my card, and proceeded to pack the tin of paint into what I can only describe as a 'carrier bag'.
A while later, despite feeling the carrier bag handles stretching slighty, the tin of paint fell two foot onto the pathway and on impact, the lid parted company with the tin.
Now, I am sure you can understand my anger. The paint splashed both myself and the pathway around me and once I had recovered myself, I saw that I only had half a tin of paint left.
I am complaning as I feel this was the fault of Wilkinsons, after all, carrier bags are unacceptable and sales assistants are supposed to be checking each tin of paint for any weakness in lid tightness after each sale before the customer leaves.

I have now sucessfully painted half my room with half a tin of paint whilst wearing paint splashed clothing which quite frankly makes me look like one of those painter/decorater folks -an image I cannot sustain.

I expect full compensation. If I do not have a responce from you within 14 days I will proceed to taking further action - this would be flicking paint at the sales assistant in question so they know how it feels.

That is all.

uktim29

I did think this, you can always tell when a carrier bag is under pressure.

Wig

I doubt the OP will be back, but I think he/she would have a good case against the store. The sales assistant sought to provide a bag to carry the goods home, the bag that was provided was not strong enough. This is clearly the fault of the shop not the customer.

As usual the people who don't have a clue ridiculed the OP for asking a question.

Wig

Gangstabird wrote: »

Steady chaps, would you really expect a tin of paint to open so easily after falling what, a foot and a half from a carrier bag?

Anyway, no you do not have a claim. If it spilt in the store yes. But once off the premises your claim will be void.

Why do you limit their liability to be within the shop? That makes no sense - the customer has to get the goods home. If they provide a bag it should be suitable for the purpose.