writing a letter of complaint to wilkinsons

uktim29

You pay for the paint not the bag Wig! There is no liability there. Customers can request bags free of charge so they are at fault if they didn't. They know the distance they plan to carry it, the cashier won't. That point alone blatently shows fault of the customer.

uktim29

Wig wrote: »

As usual the people who don't have a clue ridiculed the OP.

You just turn a blind eye to the op's faults.

marleyboy

uktim29

Do you always carry a hammer with you Marleyboy?

omen666

My ball$ dropped when I was 14 and Cyndi lauper caused me to splatter all over the duvet, how can I claim the dry cleaning fees?

gregg1

DaisyClaire wrote: »

Dear Mr Wilkinson

The other day I was visiting your store looking to purchase a tin of paint. Once I had selected the right shade, I approached the sales assisant who scanned the product, swiped my card, and proceeded to pack the tin of paint into what I can only describe as a 'carrier bag'.
A while later, despite feeling the carrier bag handles stretching slighty, the tin of paint fell two foot onto the pathway and on impact, the lid parted company with the tin.
Now, I am sure you can understand my anger. The paint splashed both myself and the pathway around me and once I had recovered myself, I saw that I only had half a tin of paint left.
I am complaning as I feel this was the fault of Wilkinsons, after all, carrier bags are unacceptable and sales assistants are supposed to be checking each tin of paint for any weakness in lid tightness after each sale before the customer leaves.

I have now sucessfully painted half my room with half a tin of paint whilst wearing paint splashed clothing which quite frankly makes me look like one of those painter/decorater folks -an image I cannot sustain.

I expect full compensation. If I do not have a responce from you within 14 days I will proceed to taking further action - this would be flicking paint at the sales assistant in question so they know how it feels.

That is all.

there is absolutely no need for this sort of response to a question. Whether you think the question was silly or not, the poster quite obviously thought they had a genuine gripe and is entitled to a civil response.

Oh and by the way - check your spelling!

uktim29

gregg1 wrote: »

there is absolutely no need for this sort of response to a question. Whether you think the question was silly or not, the poster quite obviously thought they had a genuine gripe and is entitled to a civil response.

It's simple. The op knew how far they were going to carry it. The op could have held it with their hands under the base (I do this with heavier items rather than hoping a carrier will survive). But the op has blamed everyone else but themselves. People need to take more responsibility when they are just as much to blame for a problem as everyone else.

It' the blind eye turning again!

Fern_Merkin

Wow! What a nasty bunch!

For the thicky who refuses to understand that containers must be tested for suitability, yep, drop test your eggs

In our case we changed supplier when a fault was found. Thats why this doesn't happen to our customers anymore. We need customer feedback.

We also added the stickers saying to transport in an upright position. Many people without much experience of containers full of paint do not realise that the lids can come off and expect to get them home in good condition.

Many people also do not realise that 'stir before use' is good advice. I am not always on the side of the consumer

gregg1

uktim29 wrote: »

It's simple. The op knew how far they were going to carry it. The op could have held it with their hands under the base (I do this with heavier items rather than hoping a carrier will survive). But the op has blamed everyone else but themselves. People need to take more responsibility when they are just as much to blame for a problem as everyone else.

It' the blind eye turning again!

My point had nothing to do with turning a blind eye. My point was that the OP asked a question in good faith and was met with this vicious response from some posters. It comes across as bullying and nasty. No need for it!

fruity1_2

Fern_Merkin wrote: »

Wow! What a nasty bunch!

For the thicky who refuses to understand that containers must be tested for suitability, yep, drop test your eggs

In our case we changed supplier when a fault was found. Thats why this doesn't happen to our customers anymore. We need customer feedback.

We also added the stickers saying to transport in an upright position. Many people without much experience of containers full of paint do not realise that the lids can come off and expect to get them home in good condition.

Many people also do not realise that 'stir before use' is good advice. I am not always on the side of the consumer

'Transport in an upright position' doesn't mean it won't fall over in a car and hey presto the lid comes off. Whose fault is that, the customers', they should have made sure it was in a 'Secure Upright Position'. But NO they will blame it on faulty goods and want their car valeted. Been there and dealt with these peoples claims and they received nothing other than an apology that they felt we were responsible for transporting their purchases.