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  • FIRST POST
    • sufcfan1
    • By sufcfan1 11th Jul 13, 6:52 AM
    • 42Posts
    • 10Thanks
    sufcfan1
    QuickQuid email - Have I been a victim of Fraud?
    • #1
    • 11th Jul 13, 6:52 AM
    QuickQuid email - Have I been a victim of Fraud? 11th Jul 13 at 6:52 AM
    Hoping for some of the excellent advice of the people on here with regards to am email I recieved this morning, reportedly from 'QuickQuid'?

    Now i may be many things, but I am not daft enough to go anywhere near these types, so I was hoping you might be able to point me in the right direction with regards to what my next step should be.

    The credit licence number in the email is for the right company, so I am leaning towards this being from the company in question, but this is the first email i have ever had from them, and they have my name but the rest is a mystery.

    Subject: Extended Repayment Plan Available: Prevent Sale To 3rd Party Collectors

    Dear sufcfan1,
    Customer ID: *******
    Unless payment is made on your loan by 2 August 2013 it may be sold to a third party collection agency.
    To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.
    QuickQuid will accept a re-payment plan over n/a months. Based on your outstanding balance of n/a this would be a monthly payment of n/a. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.
    Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.
    QuickQuid Final Resolution
Page 2
  • Grom33
    Ditto
    I have also received the same email this morning. After worrying about the perceived legitimacy of it I decided to call the customer services number on the website (not from the email). There is no answer from them just a recorded message explaining how much the call will cost, then hangs up after a minute or two. Perhaps they have been hacked?? P.S. I am also not a client of any short term loan company!!
  • RHansen
    Well spotted GB12345. Perhaps I'm a little overly paranoid after my recent ID fraud problems...

    My next problem is: How have I been assigned a customer number, and how do they have my email address when I have never been a customer of theirs??
  • gb12345
    I can understand them having some sort of system error resulting in them sending emails to existing customers by mistake. I'm sure they will be sending out a bulk email apologising once they are aware.

    What I find more concerning though is that they appear to be emailing people who claim to have never had any dealings with them and seem to have those people's names and an account set up for them.
  • jh787
    me too....
    I just have had the same email and it definitely is from quick quid but I am guessing been sent in error.

    A little while back they had a really good quidco offer on as previously mentioned and I decided to go for it.

    I can't remember how far into the application I went but I definitely didn't complete it or I was refused (can't remember)

    I do remember regretting giving all my personal details out for the sake of a few quid.

    Are they allowed to keep my information?
    Last edited by jh787; 11-07-2013 at 7:44 AM. Reason: error
  • Nat1977
    I have had an email from them too this morning, but again, I have never used them :/
  • 1882Spurs
    I received this e-mail also.

    I think I went on their site years ago, never took a loan with them though.

    I did reply with the line "I don't have a loan with you, why have I received this e-mail?" but haven't called.

    Hope this is an error, could do without any extra financial hassle.
    • WLITC
    • By WLITC 11th Jul 13, 7:45 AM
    • 1,008 Posts
    • 344 Thanks
    WLITC
    I got this too. I think (as I looked at a few) I applied for a loan with them but they called and couldn't offer me what I wanted so didn't proceed. Given so many people are receiving this today and some who have never ever applied for some a loan so I'm guessing has to be spam or comp generated error.
  • D9Vx
    Had one too this morning! Not used them since 2009 and was always in good standing order.

    Replied to the email asking what it was all about - even logged into my account (which i didn't know I still had!) to see if there was anything outstanding, which there wasn't.

    When their phones are working again, I will be phoning to close my account down in full (assumed it would have done after inactivity).
  • spinin2
    I have also received this e-mail! I have only had one loan from them which was paid in full in April and that was only because there was an offer to reduce there usually extortionate APR.

    You cannot call the 0800 number advertised nor can you speak to anyone on the 0808 number from there website?! Appalling!
    • sufcfan1
    • By sufcfan1 11th Jul 13, 7:48 AM
    • 42 Posts
    • 10 Thanks
    sufcfan1
    All these replies are making me feel a little better.

    I think that i will wait and see if there is any more from the company today, otherwise it will be by post only complaint to them requesting removal of all personal details, and a quick complaint to the FSA/OFT for good measure.
  • welshone1
    I had excatly the same e-mail and tried ringing the nu,ber and it just cuts off, so e-mail is a mistake
  • Angel02
    I got the same email. However the number doesn't work when you call it..
  • PaulRamone
    Martin Lewis is on the case on twitter have forwarded my email to himto check out still no response from quick quid on twitter though
  • ltwe7531
    I also received this email which had ruined my day! Very frustrating to wait until 8am UK time to call (now live in Australia) only to get no response! (received the email 6am UK time)

    I don't remember signing up but I have an account with them as I tried to log in but it wouldn't accept password, so I 'reset password' and logged in and all of my address and bank details are listed but no history of ever getting a loan through them.

    I also searched my bank account and have never received a payment from QQ. (I lived in UK 2009 - 2012 and have since moved home to Australia)

    My question is if this is a scam, what can they gain from it?

    I have emailed twice asking what this is about but am waiting for response. If anyone gets a hold of them can you please post replies asap.

    Glad it's not just me as any financial worries like this are so stressful, felling better that it is likely a big mistake.
  • merrows
    Me too!
    No surprise - I had one too.

    These people are either unregulated or the regulations are so lax that no one gets stopped.

    I have had almost a year of being approached by loan companies. Once they get your details, they never stop contacting you. This happens because your details are sold worldwide.

    A new bill is now passing through Parliament to stop unwelcome messages.
  • merrows
    Caution when emailing spammers
    I also received this email which had

    I have emailed twice asking what this is about but am waiting for response. If anyone gets a hold of them can you please post replies asap.

    Glad it's not just me as any financial worries like this are so stressful, felling better that it is likely a big mistake.
    Originally posted by ltwe7531
    Be careful when emailing spammers or phoning them. I have seen they actually take the contact from you to them as a source of information and your details are sold a second time.
    • Glennn
    • By Glennn 11th Jul 13, 8:15 AM
    • 127 Posts
    • 62 Thanks
    Glennn
    This is not a scam (in my opinion). Someone just sent out a reminder letter email but chose the wrong options and included all registered accounts.

    They say n/a because you have no loan on file.

    I think everyone who has received one must of set an account up at some point for whatever reason. I have never had a loan from them but I do remember signing up years ago.
  • frostyspur
    I suspect it's a scam and that they were hacked
    I suspect it is a phishing scam, hover your mouse over the link at the top of the email which says "click here if you are unable to see the message below". Check the URL, that doesn't look legit to me, as a web developer of ten years.. I am worried about how they got my work email address having never had a loan with them. This looks to me like someone ripped their entire customer database. Will be interesting to see how they try and play this, won't be a fun day for their marketing or customer support teams that's for sure.
  • gb12345
    I'm posting the below on behalf of a long-term member who PM'd me and asked if I would post it for them as they have friends who know their userid and they don't want to advertise the fact they have a payday loan.

    "I am a QQ customer and this morning received the email that everyone has mentioned in my inbox. I am a customer, with a small loan but this is not due until the end of July so of course was very mortified about receiving an email, and confused as nothing was overdue and all it says is N/A for amounts and dates. As soon as I logged on to my computer this morning, I tried to call the telephone numbers with no success. Then, I went on website to check my account status - all ok. I clicked on live chat and it wasn't working for a few minutes, but I clicked on it again and it opened up a chat window with a 40 minute wait. I waited patiently and finally got through to an operativeomi.
    She said: 'I am sorry but please disregard that email. We are investigating the error now. We apologise for any inconvenience.' She confirmed everything was fine with my account. I asked if the email had been sent in error and she said: 'That is correct. We are investigating the matter now.' I asked whether an email would be sent out confirming everything was ok and she said: 'you will receive an email confirmation once the investigation is complete'."
  • jazon101
    I also received the same email and have never had any dealings with any payday loan companies, looks like a case of phishing to me. The email address as the bottom is escalation at quickquid.co.uk but in the from field it is escalation at email.quickquid.co.uk did anyone else notice this?
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