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Posiden wrote: »

Im quiet confused with whats going on now as Ive just received a FINAL bill from SSE (my supplier before the switch to USIO) and even though I pay £190 per month to SSE they now claim I owe them £362.29. This is even though I have paid them every month up to the 22nd of October.
The Bill they sent me was estimated and was nearly 2000 units over estimated!
Ive been on hold on the phone to SSE for 30 minutes without speaking to a human and no result.
My agreement with them ran out on the 14th Oct and I was then to switch to USIO.
USIO charged me £155.19 on the 22nd Oct as well!
Today Ive had First Utility asking for a meter reading.
What is going on here because Ive paid two supplier nearly £340 this month and then get a bill for another £362.29........................????


:mad:

Does it say Final Bill or could it be a catch up bill following a meter read? There is a process for verifying transfer readings which is managed by the gaining supplier:

https://octopus.energy/blog/secret-life-opening-meter-reading/

As I say repeatedly on this forum, DD payments have little meaning. They are nothing more than payments made on account from which usage charges are deducted. The important thing to check when the new supplier sets up your account is that the opening and closing readings are the same.

Posiden wrote: »

the Bill Definitely says "Heres your final electricity bill."
I am going to try to get hold of SSE again and get the estimated reading altered .
I just feel I am being ripped off by SSE and now USIO.
Im a heavy user as I heat the entire house with a ground source heat put and use approx 17KW/h per year but my annual bill is going skyward at a rapid rate.

Forgive me, but the term ‘ripped off’ is meaningless in energy terms. We all agree a tariff rate (fixed or variable) and we only pay for the energy that we use. If you have overpaid your old supplier, then any credit will be repaid once you have a correct Final Bill. As I am sure you know, there is no requirement to tell the losing supplier that you are switching: often this can confuse them as they think you are moving home and a Final Bill follows.

As I said earlier, provided that the gaining and losing suppliers use the same readings to open and close your accounts then there is no question of you paying for the same energy twice. That is not to say that you will not be charged by both suppliers in the same month. A lot of suppliers now ask for payment in advance of supply. This, as I have said, is only money paid on account from which usage charges are deducted.

Posiden wrote: »

Totally agree with your comments but when I pay two supplier two bills in the same month then get an estimated bill asking for another £362 in the same month yes I do feel a bit miffed as to whats going on.
As far as Im concerned I've been paying SSE £190 a month for over 12 months, why should i still owe them £362 for leaving them, If I was underpaying they would have increased my Direct Debit pretty quickly.

I am not sure what SSE’s DD review policy is. Some of the bigger suppliers review payments after 6 months, whereas most of the smaller suppliers will not allow accounts to go into debit. Like many who post of this forum, I monitor my energy usage closely and adjust my DD should the need arise.