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Vodafone Website account problems
Has anyone else been having problems accessing their accounts on the Vodafone website?
I've been having constant problems for near on three months, not been able to access my bills each month, have logged numerous calls but always just get told that yes there is a problem and it'll be fixed very soon, but it hasn't been.
Very annoyed as not been able to see a bill and no idea how much I need in the bank, unless I call customer service and ask for a copy to be emailed which I shouldn't really have to do.
Anyone or Vodafone rep about to answer?
I've been having constant problems for near on three months, not been able to access my bills each month, have logged numerous calls but always just get told that yes there is a problem and it'll be fixed very soon, but it hasn't been.
Very annoyed as not been able to see a bill and no idea how much I need in the bank, unless I call customer service and ask for a copy to be emailed which I shouldn't really have to do.
Anyone or Vodafone rep about to answer?
Thanks to all the competition posters.
0
Comments
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There is a tech team that can have a look into this for you on Vodafone's forum. The address is forum.vodafone.co.uk0
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I am facing same issues but i am new customer with vodafone and facing this issue from last 1 week,I thought its happening because i ported number but now i guess its just not me alone facing this issues...
It logs in and then if i want to check allowance it says loading and nothing happens..0 -
Hi smitchy73 and secretmsg,
So I can help you further, email me with your details via the link in our profile here.
All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.
Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi Lee,
I've received some correspondence, I had missed this note from yourself in regards to posting back.
ref 7980002, this was also then passed on to an online escalation team and I was sent an email with this reference INC000001297798 [#8043802 on 25/9/14, and nothing has changed, this is getting rather infuriating now coming up on the third month where I've had no access to my account.
I went in to a Vodafone store and they told me that my account can be reset while chatting, is this true?
I've had a few problems before with Vodafone but nothing compared to this, and this is getting close to being the final straw, but being tied to the contract is what is keeping me for the moment.
Can you help any further?Thanks to all the competition posters.0 -
Hi smitchy73,
I'll chase this up and update you as soon as I can.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
I've had several problems over the last few months too. Had an email to say bill was ready, couldn't log on. Tried again three more times, still no good. Got through today after being told by OH how much my bill was this month - gone over my minutes again and bill an extra £9! OH totally unimpressed! Neither am I
. 0 -
Hi Lara,
Thanks for making me aware of this.
If you'd like me to take a closer look at things, email me via the contact details provided in post four above.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Vodafone_company_representative wrote: »Hi smitchy73,
I'll chase this up and update you as soon as I can.
Kind regards,
Lee
Social Media Comms
Vodafone UK
Any update on this please, now into Month 4.Thanks to all the competition posters.0 -
Hi smitchy73,
Lee's currently out of the office, so I'm replying on his behalf.
So I can look into this further, please email me with your details via the link in our profile here.
All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me please quote the code WRT135 - MSE in the subject line.
Once sent you'll receive an automated reply with a reference number. Please update the thread with this and I'll check we’ve received it.
Thanks,
Jenny
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi Jenny if you look at post #5 above the OP posted the ref numbers on thereVodafone_company_representative wrote: »Hi smitchy73,
Lee's currently out of the office, so I'm replying on his behalf.
So I can look into this further, please email me with your details via the link in our profile here.It's not just about the money0
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