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Vodafone Website account problems
Comments
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Vodafone_company_representative wrote: »Hi smitchy73,
I did email you on Tuesday.
As it hasn't arrived in your inbox, check your spam folder.
Kind regards,
Lee
Social Media Comms
Vodafone UK
I have checked all my folders to no avail. I have had contact with Customer Services who tried to reset my account, with the instructions to me to re-register my account online after 24 hours of this, it has now failed twice it still wouldn't work.
Any chance someone can contact me on my main mobile number so that we could discuss this further. The last contact I had if you check the notes on my account was someone called Portia who was supposed to call back to check, she did the first time, but not after the second failure.Thanks to all the competition posters.0 -
Hi smitchy73,
I'll call you later today.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Seen as I've not had any response whatsoever in regards to this and the almost 6 months of failed attempts at 'fixing' this problem I have now reverted my complaint to the Ombudsman for Communications as per the Vodafone website.
This is simply not a good enough service and after over a decade of being a customer this is the worst ever service I have received.Thanks to all the competition posters.0 -
think you've done the right thing...the more people that escalate their problems through the ombudsman, the more chance you have of getting something done....No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere0
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Hi smitchy73,
I'm not sure why you've not received my previous emails.
However, I'll try to reach you again today.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Has smithchy73 tried to access it on a different device?
Not receiving emails. Are they on AOL by any chance?Censorship Reigns Supreme in Troll City...0 -
Vodafone_company_representative wrote: »Hi smitchy73,
I'm not sure why you've not received my previous emails.
However, I'll try to reach you again today.
Kind regards,
Lee
Social Media Comms
Vodafone UK
Thanks Lee, I've checked just now, so far no emails in Junk mail or Inbox, feel free to call, my main number from my account ends in 772.Thanks to all the competition posters.0 -
forgotmyname wrote: »Has smithchy73 tried to access it on a different device?
Not receiving emails. Are they on AOL by any chance?
Not AOL, Hotmail.
I've tried on a works pc.
I've tried on two different laptops at home.
An Ipad.
An Android tablet.
Oh and my mobile app won't link either, even after updating it too.Thanks to all the competition posters.0 -
Hi smitchy73,
Thanks for your time on Thursday.
As promised, I'll come back to you next week with an update.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Vodafone_company_representative wrote: »Hi smitchy73,
Thanks for your time on Thursday.
As promised, I'll come back to you next week with an update.
Kind regards,
Lee
Social Media Comms
Vodafone UK
HI Lee
Just wondering if there has been any more news, been a couple of weeks since last update.
Cheers
RobertThanks to all the competition posters.0
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