Vodafone Website account problems

Vodafone

Hi Robert,

I've chased this up and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

smitchy73

Vodafone_company_representative wrote: »

Hi Robert,

I've chased this up and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Lee,
Further your call this afternoon, i've registered, got a security code sent, entered this, got a new screen with First Name, Second Name and a choice of PIN or memorable word, entered these and got an error message of

"Sorry, there seems to be a problem

This number has already been registered.

This number has already been registered."

It doesn't seem to let me go any further.

Robert

Vodafone

Hi Robert,

Thanks for the update.

I'll escalate this again and get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

smitchy73

Vodafone_company_representative wrote: »

Hi Robert,

Thanks for the update.

I'll escalate this again and get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Any further word on this at all Lee.

It's already been very frustrating!

Vodafone

Hi Robert,

Not at the moment.

Once I have an update, I'll come back to you.

Kind regards,

Lee

Social Media Comms

Vodafone UK

smitchy73

Vodafone_company_representative wrote: »

Hi Robert,

Not at the moment.

Once I have an update, I'll come back to you.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hi Lee,
I'm just wondering, again, if there is any further news?

Yet another month almost by and still no access, I called at the weekend requesting my bill to be emailed to me as I now have a query as my bill amount is now larger than it would normally be and this is the problem I have where I have no way of questioning the issue, as at this moment to email has arrived.

Regards
Robert

citykid5

Can you please respond to

The reference number is #9361759

Vodafone

Hi Robert,

I'm still on the case for you.

As soon as I have further news, I'll come back to you.

citykid5 - I've replied to you here.

Kind regards,

Lee

Social Media Comms

Vodafone UK

smitchy73

Vodafone_company_representative wrote: »

Hi Robert,

I'm still on the case for you.

As soon as I have further news, I'll come back to you.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Lee,

I've just checked the website again, where it took my details before it now doesn't accept my username. I tried to re-register but it says the same as previously - i'm already registered.

Can I also ask if I can get a copy of my current bill send to me by email as well. I tried through CS over a week and i'm still waiting on it. The reason I ask about this is there is an increase in my monthly bill but I can't query it against the bill, my whole complaint in the lack of access to my account.

Cheers
Bob

juca

just picked up on this thread and guess what , i get this now when i try to log into My Vodafone

Sorry, there seems to be a problem.

Incorrect username or password. Please try again.

I had to reset my account on Fri/Sat and has access for two days and now this!!