Vodafone Website account problems

smitchy73

Jenny,

Here are the details from before.

smitchy73 wrote: »

Hi Lee,

I've received some correspondence, I had missed this note from yourself in regards to posting back.

ref 7980002, this was also then passed on to an online escalation team and I was sent an email with this reference INC000001297798 [#8043802 on 25/9/14, and nothing has changed, this is getting rather infuriating now coming up on the third month where I've had no access to my account.

I went in to a Vodafone store and they told me that my account can be reset while chatting, is this true?

I've had a few problems before with Vodafone but nothing compared to this, and this is getting close to being the final straw, but being tied to the contract is what is keeping me for the moment.

Can you help any further?

Vodafone

Hi smitchy73,

I’ve emailed you this afternoon.

Thanks,

Jenny
Vodafone UK

smitchy73

Vodafone_company_representative wrote: »

Hi smitchy73,

I’ve emailed you this afternoon.

Thanks,

Jenny
Vodafone UK

Any chance this can be chased yet again, looks as if it's being forgotten about yet again, seriously seriously annoyed at this lack of account access. I mean come on, how long does it require to get access to an account, am I blocked, suspended, getting kicked out of Vodafone, please do as I might be able to get a supplier with a decent service, it is completely shocking, all my references etc are in the posts above.

Delphinum

I just emailed that email address and got one back saying that it was no longer in use.

I may be a titchy bit irate with them not taking my direct debits for 4 months, me phoning multiple times to pay and being told that I don't have anything to pay (despite me explaining no money had come from my account) then having a bill for £133.

Not happy.

Vodafone

Hi smitchy73,

I replied to your email on Monday.

Delphinum - So I can help you further, please re-send your email.

To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Kind regards,

Lee

Social Media Comms

Vodafone UK

smitchy73

Vodafone_company_representative wrote: »

Hi smitchy73,

I replied to your email on Monday.

Delphinum - So I can help you further, please re-send your email.

To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hi Lee,

I never got any email from you on Monday.

Delphinum

All I got was a text telling me to phone them to pay (12 times in one day I phoned to do this, not doing it again) and their website crashes every time I try to pay.

Vodafone

Hi smitchy73,

I'll get back to you later today.

Delphinum - Thanks for your time yesterday.

As promised, I'll call you again tomorrow.

Kind regards,

Lee

Social Media Comms

Vodafone UK

smitchy73

Vodafone_company_representative wrote: »

Hi smitchy73,

I'll get back to you later today.

Delphinum - Thanks for your time yesterday.

As promised, I'll call you again tomorrow.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Still not heard anything.

Vodafone

Hi smitchy73,

I did email you on Tuesday.

As it hasn't arrived in your inbox, check your spam folder.

Kind regards,

Lee

Social Media Comms

Vodafone UK