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    Former MSE Lee
    Real Life MMD: Should we keep the wine?
    • #1
    • 24th Nov 10, 4:23 PM
    Real Life MMD: Should we keep the wine? 24th Nov 10 at 4:23 PM
    Please give this MoneySaver the benefit of your advice...

    Should we keep the wine?

    We received our weekly grocery delivery this evening from a leading supermarket. My husband accepted it whilst I was otherwise engaged and on checking the order I discovered we'd received 6 bottles of Merlot wine worth over £40 that we hadnít ordered (or been charged for). My husband said we should keep quiet, but my conscience said otherwise. I called customer services and was on hold for over 30 mins before giving up. Should I persevere and ring again another day, tell the delivery driver next week or keep quiet and consider it an early Christmas present?

    Click reply to have your say

    Previous MMDs: View All
    Last edited by MSE Martin; 01-12-2010 at 9:07 AM.
Page 1
    • pjsmiffy
    • By pjsmiffy 30th Nov 10, 8:18 PM
    • 61 Posts
    • 45 Thanks
    • #2
    • 30th Nov 10, 8:18 PM
    • #2
    • 30th Nov 10, 8:18 PM
    I think I would keep the Wine for 2 weeks and if not requested back I would then give it away as Christmas Presents. (I don't drink red)
    The supermarket will probably write off the wine as breakage anyway and if it was off someone else's order they will of raised it as a concern.
    However if this was a small local shop (if any are left) I would return keep on trying to get it back to them.
    • svmitche
    • By svmitche 30th Nov 10, 8:36 PM
    • 583 Posts
    • 963 Thanks
    • #3
    • 30th Nov 10, 8:36 PM
    • #3
    • 30th Nov 10, 8:36 PM
    To be honest I would probably keep it - you did try and let them know, but realistically, are they going to send someone over to collect it?

    If you feel really bad about it then try to ring once more, but at this time of year the phones will be busy. They will have refunded the intended recipient anyway so I wouldn't feel bad about it.
    I'm so sexy it's a wonder my underpants don't explode.
    • #4
    • 30th Nov 10, 8:52 PM
    • #4
    • 30th Nov 10, 8:52 PM
    keep it, you tried to hand it back with no success
    'We're not here for a long time, we're here for a good time
  • Bluespirit
    • #5
    • 30th Nov 10, 9:38 PM
    • #5
    • 30th Nov 10, 9:38 PM
    I'd probably keep it - you've tried (and possibly spent money on the phone call) to tell them, but haven't been able to. Plus, given that its a big supermarket, it won't be a disaster for them to write off the money.

    If you still feel bad about it, and will drink the wine, why not give a small donation to charity to make up for it.
    Getting married 12/11/2011

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    • Princess Coupon
    • By Princess Coupon 30th Nov 10, 9:41 PM
    • 3,592 Posts
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    Princess Coupon
    • #6
    • 30th Nov 10, 9:41 PM
    • #6
    • 30th Nov 10, 9:41 PM
    One thing that boils my blood is being overcharged in supermarkets it happens all the time, and I have to spot it and waste my time waiting at the cs desk for my money back which sometimes is only say 20p. I know it's a mistake but it's theft, if I stole from them they'd have me arrested but I rarely even get an appology.
    So based on that I'm of the opinion it's up to them to spot it and contact you for the wine back, and if they did phone me for it I'd put them on hold for 10 mins too.
    AKA: PC

    Rest in Peace Fred the Maddest Muppet in Heaven

  • Drusillamac
    • #7
    • 30th Nov 10, 9:49 PM
    • #7
    • 30th Nov 10, 9:49 PM
    A similar thing happened to me with an online shop. Alas it was some meat-based ready meals and ice cream and not expensive booze. Being the honest person that I am, I rang the supermarket's customer service. They said they would send someone round to collect the excess items. That was six months ago and we're still waiting for them to come round.

    So yes, I would probably keep the Merlot. It would go down very nicely at my New Year's Eve party.

    On a sidenote, another time I received a phonecall from the same supermarket asking me if I had ordered a toaster and blender with my online shop. They had these in the back of their van and had no idea which order it belonged to
  • plimsoll
    • #8
    • 30th Nov 10, 9:51 PM
    • #8
    • 30th Nov 10, 9:51 PM
    I had a friend who got delivered a tray of someone else's posh shopping along with hers from Tesco - she called them & got told to keep it so I think the likelihood is they'll let you. If you're paying for the call then I'd be very tempted not to bother again, but if it's inclusive then I'd prob try once more.
  • s1lv3rdal5
    • #9
    • 30th Nov 10, 10:11 PM
    • #9
    • 30th Nov 10, 10:11 PM
    You should send a letter to the supermarket telling them what has happened, giving them a reasonable time to collect, say 14 days.
    If the wine is not collected by then it is yours.
    Anything else is THEFT and you could be prosecuted.
  • brufferssprouts
    Can't beat a bit of free wine
    What a bonus. I'd most definitely keep it! It'd make quashing each one all the nicer!!
    As for THEFT etc - how would they prove it??
    Denial is a great tool..............
    Last edited by brufferssprouts; 30-11-2010 at 10:24 PM.
    • antilles
    • By antilles 30th Nov 10, 10:18 PM
    • 287 Posts
    • 144 Thanks
    Chances are if you give it back to the delivery man it will end up in his wine rack!
  • brufferssprouts
    Can't beat a bit of free wine
    What a bonus. I'd most definitely keep it! It'd make quaffing each one all the nicer!! 
  • Reality123
    Found property is theft
    It is very odd that the relative wealth of a victim of crime seems to change people's judgement of whether it is indeed a crime or not. It is often said "Tesco can afford it", etc. Would you feel different if you found out that the delivery driver had it deducted from his wages? I bet you would!

    I find it almost laughable that one person posting claims he/she spots 20p errors in the supermarket bill. That sounds like a complete exaggeration to me and devalues their opinion to worthlessness.

    Putting it simply, to knowingly deprive any person (no matter how rich) of property to which you know you have no right to is theft. If the property “falls into your lap” then your lack of action in appropriating the property does not excuse the crime of “theft by finding”.

    I suppose the supermarket will never find out where the wine went, but shame on the other posters for claiming its all fair against a supermarket. There are plenty of people with less than you and I doubt you would think it fair if they saw your property as game for stealing.
    Last edited by Reality123; 30-11-2010 at 10:30 PM.
    • warehouse
    • By warehouse 30th Nov 10, 10:25 PM
    • 3,123 Posts
    • 5,839 Thanks
    You made a genuine attempt to contact them to return the wine. It's hardly your fault they don't man the phones. What if you had been missing the wine, would you be expected to hang on for an hour? Two hours?

    Keep it, you've done the right thing already.
  • hennypenny
    I would send them an email and let them take it from there. If you hear nothing back at least you have a written statement proving you told them about the error in the first place. But you really should try to let them know.
    • fuzz
    • By fuzz 30th Nov 10, 10:31 PM
    • 477 Posts
    • 1,937 Thanks
    keep it - its an early crimbo present and will taste so much better cos it was free - maybe give some of it away but also enjoy some in the run up to christmas and thank your lucky stars

    i love a nice freebie

    now...tesco delivery man...where are ya...
    • Talent
    • By Talent 30th Nov 10, 11:53 PM
    • 244 Posts
    • 219 Thanks
    It's not yours, you know it, so keeping is thieving. You must contact head office and tell them you have it and ask them what they wan you to do. Probably they'll say keep it. Then it's not thieving.
    • elizabethhull
    • By elizabethhull 30th Nov 10, 11:56 PM
    • 285 Posts
    • 1,885 Thanks
    We all know you SHOULD try to return the wine, but human nature is regrettably easily persuaded otherwise. I agree that sending an email with a suggestion that the wine will be kept for the next 14 days is an easy and quick way of ensuring your conscience is appeased. If nothing happens then you can assume it's not worth their while collecting it.
    I wonder what the responses would be if the £40 worth of goods were not an attractive keep? For me, £40 of any booze, as I don't like the taste of alcohol, would less useful than £40 fertiliser!! I would make a decent attempt at letting them know regardless.
  • kaiserbrock
    Donate half the value to a charity and enjoy the wine ;-)
  • CutTheJargon
    Reality? I think not!
    I find it almost laughable that one person posting claims he/she spots 20p errors in the supermarket bill. That sounds like a complete exaggeration to me and devalues their opinion to worthlessness.
    Originally posted by Reality123
    How do you work that out? Just because they spot an error means their opinion is worthless?
    Well, I spotted that Lidl had overcharged me by 28p for an item and I got it refunded. As a newbie to this site, you will no doubt learn that a lot of us are decreasing our debts or increasing our savings by being extra vigilant. And that is no exaggeration!
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