ldonald101 wrote: »
Grateful for any advise anyone can offer:
I was due an annual electrical check which was booked for the 16 Mar 10, unfortunately due to me being out of areas, I believe a reasonable excuse, I was unable to be present therefore, missed the appointment. On my return I duly phoned to explain and rebook. I am conscious of the protocol that no other repairs to the SFA will be carried out until this check is carried out. This is complaint number 1, why is there no discretion in this? I asked the help line to amend this as it was out with my control however, they stated they were unable to do this but would make a note.
A further appointment was made for PM on 25 Mar 10, at 1645 I received a call to tell me they would not be attending (complaint 2). A further appointment was made for PM 29 Mar 10 which they failed to attend without any notification as to why (complaint 3). I have not received a further appointment.
I recently returned overseas and returned yesterday to find the following bureaucratic, ridiculous situation.
The boiler in my house went U/S rendering the house without hot water or heating, a totally untenable situation with 2 young children. My wife called as an emergency and a technician attended and temporarily fixed the problem stating a new piece was required and would be ordered. The boiler went U/S again and a technician attended and temporarily fixed the problem. At the beginning of the week the boiler went U/S again and my wife called to call out a technician to have this fixed. She was now told this is NOT an emergency coupled with the fact you have not had your electrical check..we will not come out! She duly spoke to a supervisor who confirmed this (complaint 4 & 5), however said he'd call back, we are still waiting. The fact the electrical check has not been carried out is down to MHS not me, also I would like to know why this genuine emergency was treated as such on 2 occasions but not on the 3rd? THE EMERGENCY REMAINS. Can I go to the Chf lk and instruct him to with hold my rent? This may get them to focus.
BLT wrote: »
You could, but only if you wanted to give him a good chuckle. Chief Clerks have no ability to withhold your rent, it is paid direct from your husbands wages and will continue to be until you move out. The shoddy incompetent service provided is one of the downsides of paying a rental market value of, in some cases, less than 10% of the going rate.
However the plus side is you do get some amusing experiences. Such as the tiler who came into to do the bathroom, the following day the plumber came in to install an electric shower, ripping tiles off the wall in the process, the following day the tiler came back in to retile. You couldn't actually make it up
EmmEve wrote: »
Have you had an acknowlegdment of your complaint? If not you could try to escalate it straight to DE. Unfortunately you have to do this in writing so will take time and they have 15 days to investigate.
Or you could try the Army Welfare Service or similar. I contacted my AWS after being left for 6 wks with no oven or grill. I had my cooker replaced the same day I saw them!
EmmEve wrote: »
Common sense does not exist in the world of MHS!
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