Sainsburys Online shopping DOWN!

Soapbox441

pullenuk wrote: »

There I named at least 9 systems..... wanna try and manage them? There isn't anyone that manages ALL of the systems, there are differnet people who are trained on certain systems. They prob all sitting around a big table with laptops connected to different servers trying to fix it. Once it fixed the entire system got to be tested for security reasons.

Well explained.....so in answer to robbie 1412 earlier.... No it is not one persons fault its a whole host of issues. I work daily in online with these systems, i can use them like i can use a kettle and yet even I know they are complex and only a huge issue could cause this, so no there is nobody to blame. Just one of them things

pullenuk

Soapbox441 wrote: »

Well explained.....so in answer to robbie 1412 earlier.... No it is not one persons fault its a whole host of issues. I work daily in online with these systems, i can use them like i can use a kettle and yet even I know they are complex and only a huge issue could cause this, so no there is nobody to blame. Just one of them things

Whats your postion then? Where about you based? Don't have to name the store of course!!!

robbie1412

Soapbox441 wrote: »

Heres a tip....check your 1571! Not sainsburys fault you were gabbing on the phone the whole afternoon!

was missis talking to her friends.

Oh and a quick insight for you, your not the only customer to be affected, bet there are hundred of others in a wore off situation saying, "hey yeh JS suffered a set back and I didnt get any shopping today, hey ho never mind, nobody's fault eh?"

the setback wasn't a problem, the application by management to apply minimalistical damage, put the customer LAST.

instead of moaning over an over about not getting party food and then sending the birthday girl out for it! Top husband you are!

I dont make decisions for my wife, her's was a choice she was FORCED to make by Sainsburys, not me.

As for the £10 voucher they could have easily said 'we had technical difficulties sorry for inconvenience' and leave it at the but no, not only are they missing out on thousand of pounds on order but they are actually giving money away to help customers, so stop being so greedy. Wow! what a compensation nation we have become!:rolleyes:

I still think there is more to this than meets the eye.

Our orders will probably be found on a train tomorrow or something.

Bear in mind the Sainsburys website "stores" credit card details from previous shops.

They say there has been no security breach, but hell, !! They said my order was coming at 1pm weds too!!

Soapbox441

pullenuk wrote: »

Whats your postion then? Where about you based? Don't have to name the store of course!!!

or lowly driver down south lol

Soapbox441

robbie1412 wrote: »

Soapbox441 wrote: »

the setback wasn't a problem, the application by management to apply minimalistical damage, put the customer LAST

customer is always first, they could have just not told you and waited for you to ring



I dont make decisions for my wife, her's was a choice she was FORCED to make by Sainsburys, not me.

forced as in, arm up the back sort of behaviour yeh?

I still think there is more to this than meets the eye.

Our orders will probably be found on a train tomorrow or something.

Bear in mind the Sainsburys website "stores" credit card details from previous shops.

They say there has been no security breach, but hell, !! They said my order was coming at 1pm weds too!!

simple solution, do your shopping in store:D

Soapbox441

My fellow driver sam thinks your just being intrusive into sainburys handling on the issue so you get more compensation to spend on... i dunno more bananas!

robbie1412

pullenuk wrote: »

1. Deals with payments and only payments
2. Deals with the ordering
3. Deals with the shopping in the store
4. Deals with the routing and timetables for the drivers/vans
5. Deals with the passing the order to the checkout when a special barcode is scanned, then that gets the payment details off another system to pay the shopping.
6. Security...... security........ security - on every system.
7. SQL Database - what runs the website
8. Web Server - what runs the website as well
9. Countless of servers which talk to the store servers dealing with the online operations on site.

There I named at least 9 systems..... wanna try and manage them? There isn't anyone that manages ALL of the systems, there are differnet people who are trained on certain systems. They prob all sitting around a big table with laptops connected to different servers trying to fix it. Once it fixed the entire system got to be tested for security reasons.

Which one send the mass email out early in the day to pre warn of a cokup?

pullenuk

Soapbox441 wrote: »

Online manager midlands

Well then hello to a fellow worker....! You prob know more of the systems than I do. Since you get more access than a driver would!! I'm also a shopper as well (required with us in this store) so I used the systems a couple of times to print our the manifets for the drivers, setup a order for me to shop... simple things really!

But watching the girls work on the systems in the office I can see how complex it can be and how secure the system needs to be. Hence problems in the system aren't ignored, they have to be looked at.

pullenuk

robbie1412 wrote: »

Which one send the mass email out early in the day to pre warn of a cokup?

Thats the mail server - make that at least 10 systems.....! :j

I already explained why the mass email doesn't work!

If you mass email everyone, you will get the 20,000 customers who supposed to be getting a delivery on Wed ringing up about it. PLUS all the customers for Thurs, even Fri/Sat or Sun ringing up asking if there ones are ok. That means your going to end up with 40,000+ calls. Which is more of a nightmare than trying to sort out the 20,000 who are affected on the day. Obviously now they are ringing up everyone for Thursday deliveries now I heard, but give them a chance! Some customers may only take a few seconds to explain some might want to speak to the manager, moan etc etc and take 20 mins on the phone.

Hence the mass email is sometimes the worse idea.

robbie1412

Soapbox441 wrote: »

My fellow driver sam thinks your just being intrusive into sainburys handling on the issue so you get more compensation to spend on... i dunno more bananas!

Its peanuts I'm after :rolleyes: