Sainsburys Online shopping DOWN!

Soapbox441

absolutely! Tescos "we'll bring it when we can be bothered" attitude and Asda's "you'll get what we decide your having" motto......Can't go wrong with good ol' JS!

robbie1412

Sooler wrote: »

"About 24,000 people die every day from hunger or hunger-related causes." - www.thehungersite.com

None of them Sainbury's customers I suspect.

No, the Sainsburys customers just die from a "waiting" disease.

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

Soapbox441

robbie1412 wrote: »

Free transportation to a local Sainsburys, would have been the least they could do.

Hows about they pick you up in a private jet whisk you off to store then take you home and make you a nice brew, you and all the other 12,000 customers yeh?
Prizes for guessing what the £10 voucher is for? Ahh I'll give you the answer as I'm nice like that, it so you could spend £10 less on your shop and use the ten pounds to.. hmmmm I dunno, buy stamps to write to all your local MP's about the appalling behaviour of all those at JS and how they are all individually inconveniencing your day:rotfl:

robbie1412

GrantM wrote: »

Yep, Sainsbury's deliveries for tomorrow Thursday are definitely off the menu as we have had the phone call cancelling our Thursday afternoon delivery.

glad you got yours in time to make alternative arrangements :T

robbie1412

Soapbox441 wrote: »

Sainsburys suffered problems, was it anyones fault?

YES TOO DAMN RIGHT IT WAS !!

On a large company such as Sainsburys, you would have expected them to have had this covered.

It would have been an easy management decision to send out a bulk email to all customers, to let them know of the problems in the first instance.

Is this like some Alan Sugars, apprentice task or something?

Your Fired !!

pullenuk

To be honest,

Tesco delivers in two hour slots. If they are late - tough!

Sainsburys delivers in one hour slots (big different here) and if late you get a £10 voucher.... see a bigger different here yet??

Asda doesn't deliver in the area that I cover. Waitrose just started so I can't comment, Ocado I never had a chat with one of the drivers so I can't comment on them either. Iceland likes waving at us when they drive by, they don't say hello!

We used to have a driver with us, he hated the fact we deliver in one hour slots and since he was a bit slow he was always late, gumpy and everything. We had loads of complaints about him. He now works for Tescos and me and some of my fellow drivers been to new customers (ex-tescos ones) and got the same comment.

"I got fed up of having grumpy drivers who are always late".

Funny when asked who he looks like it rings a few bells.......!!

Honestly the only time I see Tesco's drivers smile is when they drive past when we both wave at each other. Waitrose, never smiles or waves. Iceland are the funniest lot, they wave like mad.

Thing is..... end of the day, Sainsburys are offering £10 off the next shop which is 2 deliveries free. Or if you spend £70 or more on Tues/Wed/Thurs where the charge is £2.50 thats the next four deliveries free. I heard some customers ended up with £15/20/25 worth of vouchers. Seriously.... customer service can't be that bad eh?

robbie1412

redruby wrote: »

we had a phone call tonight to say our shopping will not be delivered tomorrow, yes its a bit inconvienient and irritating, but these things happen, I will either so to the shops tomorrow or do an online shop with Tesco. I was happy with the £10 offer, it is not the local shops fault and there is no point being angry with them, seriously there are worse things that can and do happen.

I understand and agree redruby, BUT the issue i'm trying to get across, is that the problem was known at 4pm Tuesday, and ALL Wednesdays customers, were waiting in for delivery. Some, BUT NOT ALL were informed about 10 mins before the 1 hour delivery slot was about to expire. the rest had to teleophone, ( an 0845 number ) to find out what was happening.

Soapbox441

robbie1412 wrote: »

YES TOO DAMN RIGHT IT WAS !!

On a large company such as Sainsburys, you would have expected them to have had this covered.

It would have been an easy management decision to send out a bulk email to all customers, to let them know of the problems in the first instance.

Is this like some Alan Sugars, apprentice task or something?

Your Fired !!

Have you worked with the online systems, could you explain what each area of the system does and how it is monitored, how the security is handled and how each order is dealt with?

I highly suspect the answer to this is no, therefore you cannot comment about something if you have little or no knowledge of it. Your telling me that you would rather have received an email sent by bulk to you with no sincerity or feeling of personal involvement than to have someone from the company who is deeply apologetic and offering you something in return personally call you?

Surely, as you have moaned about everything else this would have just been another point for you to whine about?

At the end of the day, how often does a big system failure happen at Sainsburys, where all the orders are canceled? Every day, once a week, once a year, to my knowledge this hasn't happened before therefore either accept that this is something that could not be foreseen and is being handled with in the best way possible or go to Tesco!

Soapbox441

robbie1412 wrote: »

BUT NOT ALL were informed about 10 mins before the 1 hour delivery slot was about to expire. the rest had to teleophone, ( an 0845 number ) to find out what was happening.

stop yapping on the phone all afternoon, then you would have been able to talk to the person trying to help you:o

redruby

robbie1412 wrote: »

I understand and agree redruby, BUT the issue i'm trying to get across, is that the problem was known at 4pm Tuesday, and ALL Wednesdays customers, were waiting in for delivery. Some, BUT NOT ALL were informed about 10 mins before the 1 hour delivery slot was about to expire. the rest had to teleophone, ( an 0845 number ) to find out what was happening.

Which is why you have been given the £10 voucher, seriously it is not worth getting stressed over