SONY don't warranty their LCD TV cabinets!

superscaper

Rex_Mundi wrote: »

Why did the OP not complain about this sooner? By leaving it for this amount of time Dixons could reasonably argue in court that this period of time (over a month) is long enough to consider the OP has accepted the TV.

Well OP did say he only just noticed it. Whether that's a good enough reason or not for it to be over a month I'm not going to attempt to answer because I honestly don't know and don't have enough knowledge of actual cases.

Tozer

And the OP did try and take it back to both retailer and Sony within that month period so has clearly intimated rejection.

Tozer

Besides, even if the right to reject was lost (and I genuinely don't think it has been) then the OP would have other remedies (claim for damages for reduction in value, repair, replacement). A claim would be pleaded in the alternative so there is absolutely no danger assuming that the item is faulty.

Thats why they will settle.

Rex_Mundi

Don't you agree that without proceeding on (possibly) shaky ground (via s.35), and ultimately ending up fighting this in court (always a risk). It would be far easier for the OP to claim their right for repair under SoGA? Their claim in this respect is indisputable, and would be a far easier route to follow.

I suspect that a claim along this route (which would have to be dealt with by Dixons without dispute) would very likely lead to a replacement. It would probably be cheaper and easier for Sony (who would ultimately deal with this) to give a replacement rather than ordering in a new frame and paying a technician to fit it properly.

cheghead

This is the reply from Dixons:

Thank you for your email dated 29th May 2008.

Please be advised that any damage or cosmetic defects need to be reported
shortly after delivery. You reported this problem after the initial 28 day
period had elapsed. If the television had a fault, The Tech Guys would
arrange a repair, or if irreparable, then a replacement would have been
actioned. The appliance is not faulty so we cannot offer you a repair or
replacement on this occasion.

Thank you for taking the time to contact us.

Kind regards,

Chris Maycock
Dixons Web Sales

So what next?

cheghead

Rex_Mundi wrote: »

Actually it is the TV. From what I understand, it is the badly fitted frame/casing around the screen the OP is complaining about.

To not accept the TV now does open up questions under section 35. The fault was obvious from the first day of delivery. Why did the OP not complain about this sooner? By leaving it for this amount of time Dixons could reasonably argue in court that this period of time (over a month) is long enough to consider the OP has accepted the TV.

The reason I have only recently noticed the problem is I don't watch too much TV (un like OH) but have this week off work and this is how I came to notice it so late. Surely as Sony are a so called quality product I should not have expected to inspected it all over for such defects.

Rex_Mundi

cheghead wrote: »

So what next?

Give Trading Standards a call (in your local phone book............it will cost you one phone call, and take you 5 or 10 minutes of your time). Post on here what advice they give you.

cheghead

The local Sony repair agents have said someone from Sony will be down to see them next week. They have offered to collect the set and let him/her look at it. However I am reluctant to let it go away (could be gone for ages!). Could I insist they come to my home to check it as its only 4 miles away. I am sure the warranty is an in-home repair type?

Rex_Mundi

Sony have already told you that their warranty doesn't cover what they regard as cosmetic faults. This is a cosmetic fault (as far as the warranty is concerned).

Your (rightful) claim is nothing to do with the warranty. You are completely covered by consumer law. You just have to know how to proceed properly.

What did Trading Standards advise you to do?

mountainchrisriver

Rex... ever get that feeling your useful advice is being ignored... :rotfl: