SONY don't warranty their LCD TV cabinets!

Tozer

The cosmetic issue is a red herring anyway. The satisfactory quality definition expressly includes a requirement that the item is free from minor defects.

The law was changed in 1994 (from the concept of "merchantable quality") for exactly this reason. Under the previous law, a car could not be rejected if, e.g., it had a big scratch on it but worked fine. Its exactly the same with your situation.

cheghead

Firstly...Thanks for all the advice

However...if we have all this so called consumer rights protection how the hell do these companies get away with just 'fobbing' us off.

I am told by the Sony repair agent that "Sony do not warrant their TV cabinets". So what I am concerned with is firstly they want to take it away and get it checked by Sony. Secondly Sony have already told them "sorry we don't warrant the cabinet" and then follows the bill for looking at it".

I am really in catch 22 as far as i am concerned as Dixons the retailer wont do anything without an engineers report.
Gees I'm getting P***ed of with it all

superscaper

cheghead wrote: »

However...if we have all this so called consumer rights protection how the hell do these companies get away with just 'fobbing' us off.

Because most consumers don't take them to task over it. So is it any wonder they take the default position of simply washing their hands of it. Contact trading standards and/or consumer direct so you can get specific advice on your circumstances and you'll know for certain what your rights are and the best procudures to take and what procedures you need to follow that with depending on their response. (Even if it means the "final" stage of going to small claims court).

Tozer

Did you pay by credit card? If so, they are more likely than not to pay up straight away.

cheghead

Tozer wrote: »

Did you pay by credit card? If so, they are more likely than not to pay up straight away.

Yes I did pay by credit card as it happens. I have taken some quite good digi photos showing the problem (dont know if or how I can show them on MSE?). I've e-mailed Dixons with these and told them I am rejecting the TV and want a free replacement. Also if I get no response from them I will take it up with credit card company for refund.

See what outcome I get from this if any:T

Tozer

cheghead wrote: »

Yes I did pay by credit card as it happens. I have taken some quite good digi photos showing the problem (dont know if or how I can show them on MSE?). I've e-mailed Dixons with these and told them I am rejecting the TV and want a free replacement. Also if I get no response from them I will take it up with credit card company for refund.

See what outcome I get from this if any:T

Take it up with the credit card now as they may very well lean on Dixons as well for a quick response.

I have sued Dixons group companies twice. On both occasions, as soon as the claim form was served, they settled without fuss. Sometimes its the only way.

cheghead

Tozer wrote: »

Take it up with the credit card now as they may very well lean on Dixons as well for a quick response.

I have sued Dixons group companies twice. On both occasions, as soon as the claim form was served, they settled without fuss. Sometimes its the only way.

Wait to see if any response from Dixons in next few days then I'll take your advice about contacting credit card company.

Rex_Mundi

I think you are going down completely the wrong track here.

BY law, you are entitled to a repair (or replacement/refund if they cannot repair). You cannot insist they replace the TV from the beginning. You MUST give them the chance to repair first. This is how the law works.

As for your credit card. This is a non starter. You cannot decide to go for a refund without first exploring if Dixons will fulfil their obligations under consumer law. Not only have you not done this yet, but you are insisting they do something (replacement) they are not obliged to do.

So far, Dixons have given you wrong advice, whether this is through bad training or whatever doesn't matter. This does not give you a free hand now to insist on things you are not entitled to.

cheghead

Rex_Mundi wrote: »

I think you are going down completely the wrong track here.

BY law, you are entitled to a repair (or replacement/refund if they cannot repair). You cannot insist they replace the TV from the beginning. You MUST give them the chance to repair first. This is how the law works.

As for your credit card. This is a non starter. You cannot decide to go for a refund without first exploring if Dixons will fulfil their obligations under consumer law. Not only have you not done this yet, but you are insisting they do something (replacement) they are not obliged to do.

So far, Dixons have given you wrong advice, whether this is through bad training or whatever doesn't matter. This does not give you a free hand now to insist on things you are not entitled to.

I get your point. But there are so many conflicting views as what someone should do. I certainly don't want another company (the Sony repair agents) to take it away. If they damage it in transit then I've got another fight on my hands with them. And after all they have already said that Sony don't warranty the cabinet so it looks like I'm heading down a cul-de-sac on this one.

Probably just learn from experience gonna have to live with it. Could always use some wall filler to fill the gap myself I suppose:rotfl: Maybe that will be Dixons next suggestion:rotfl:

Rex_Mundi

You have a good reason to expect this to be sorted out, you do not have to put up with this. To get this sorted, you need to follow the correct procedure (as laid down under consumer law).

The best thing for you to do is phone your local Trading Standards. They will explain to you exactly what you are entitled to. They can even help you with the wording of any letter they suggest you send. These people are the experts. For the price of one phone call, you would be foolish not to give them a go.

This is not a warranty issue (it doesn't matter that the warranty doesn't cover the case). You are expecting a repair under SoGA and you are entitled to this. Do not confuse the two. Any warranty cannot take away your rights as set out in consumer law.