Don't think I'll use KwikFit again

gabitzul

Tucker wrote: »

[...] simple fact is they should sell you only what you need and at a competitive price and not have the primary aim of extracting the maximum amount of cash from a customer because he or she isn't mechanically minded!

I know, you are correct. However, this is not an ideal world and they are there mainly to make money, not help the... uninitiated (:mad:). This also applies to banks, insurance companies and a lot of other institutions that "want to help you".

Survival of the fittest...

cyclonebri1

gabitzul wrote: »

I know, you are correct. However, this is not an ideal world and they are there mainly to make money, not help the... uninitiated (:mad:). This also applies to banks, insurance companies and a lot of other institutions that "want to help you".

Survival of the fittest...

No sorry, not having that. These guys take the p*ss, they try it on everytime they see someone gullible in the unit.

There are "keen" outfits and those that are outright chancers, kwip carp take it to another level.:(:(

Steve059

On the other hand, a lot of small local garages have survived the recession, due to the steady flow of work, putting right KwikFit's and National Tyres' "handywork".

CTcelt1988

cyclonebri1 wrote: »

I want to know how they got the contract for all Motability tyres and the like???

They are only good at fitting tyres, that's all. Motability only only use them for that thankfully. I certainly wouldn't go there for anything else.

getzls

Kwik Fit, we're the one to trust. (or maybe not)
I brought a tyre down to Kwik Fit to repair a puncture.
They phoned me and said it could not be repaired as the tube
was too badly damaged.

Quoted me £75 for the same grade of tyre, i said no thanks, of course.

So i brought it to Armstrong Beatties on Balloo Drive in Bangor
who said if it can't be repaired they will sell me the same tyre at £48.

Turned out they fixed the puncture for £11-50.

Not saying Kwik Fit were wrong of course.

kamranhussain

I headed in for a FULL SERVICE. I was called a day before informing me that the technician is not in so I would have to re-arrange for a weeks’ time resulting in me having to rearrange my plans. Furthermore I had new disks and brakes installed on vehicle, after leaving the test centre I was not given any advice on new brakes and how the car would react. This is standard information for when brakes are changed. In addition to this when I collected my car, my service book was not stamped leaving me waiting around for 10 minutes.
I then received a call from a technician regarding another query which initially raised which was a knocking noise I hear when driving, I was told at the test centre that they could not find what was causing it, when I received the call the technician asked for me to come back as they may know what the issue is. When I arrived back I was given a story that they need to push down on the wheels to see if there is any play with the suspension I stood outside and watched the technician get a tyre wrench and tighten my wheel nuts, I was appalled at what I saw, the mere fact that I was allowed to leave without my tyre nuts loose is an outrage, when confronted about this, this was denied. I am appalled that they would do this and then lie blatantly when I was stood watching him and saw for myself that the nuts themselves were not tight, on top of this the knocking noise was coming from the front not the back of the vehicle and the technician whet round to every tyre and tighten every nut.
Continuing on…After looking at my receipt I realised that I was over charged for spark plugs of the amount £23.20, this should have been included in the service as it states on your website. I rang the branch and they asked me to return for a third time to refund me.
I am truly outraged by the service which I have received from an establishment as well-known as Kwik-Fit. Having me visit the branch twice in one day and I still need to go back for my refund. This is costing me in petrol expenses and my time. I DOT NOT RECOMMEND

worried_jim

kamranhussain wrote: »

I DOT NOT RECOMMEND

Nobody does. It's a shame you didn't have a Google before booking your car in, you may have come across this six year old thread a little sooner and have saved yourself a bit of hassle- at least you know now for the future not to darken their doorstep ever again. Find a good one/two man operation local to you and use them- ask friends and family for recommendations.

Kwikfit_company_representative

kamranhussain wrote: »

I headed in for a FULL SERVICE. I was called a day before informing me that the technician is not in so I would have to re-arrange for a weeks’ time resulting in me having to rearrange my plans. Furthermore I had new disks and brakes installed on vehicle, after leaving the test centre I was not given any advice on new brakes and how the car would react. This is standard information for when brakes are changed. In addition to this when I collected my car, my service book was not stamped leaving me waiting around for 10 minutes.
I then received a call from a technician regarding another query which initially raised which was a knocking noise I hear when driving, I was told at the test centre that they could not find what was causing it, when I received the call the technician asked for me to come back as they may know what the issue is. When I arrived back I was given a story that they need to push down on the wheels to see if there is any play with the suspension I stood outside and watched the technician get a tyre wrench and tighten my wheel nuts, I was appalled at what I saw, the mere fact that I was allowed to leave without my tyre nuts loose is an outrage, when confronted about this, this was denied. I am appalled that they would do this and then lie blatantly when I was stood watching him and saw for myself that the nuts themselves were not tight, on top of this the knocking noise was coming from the front not the back of the vehicle and the technician whet round to every tyre and tighten every nut.
Continuing on…After looking at my receipt I realised that I was over charged for spark plugs of the amount £23.20, this should have been included in the service as it states on your website. I rang the branch and they asked me to return for a third time to refund me.
I am truly outraged by the service which I have received from an establishment as well-known as Kwik-Fit. Having me visit the branch twice in one day and I still need to go back for my refund. This is costing me in petrol expenses and my time. I DOT NOT RECOMMEND

Hi Kamran,

We're sorry to hear this and would like to investigate this for you. Can you please e-mail customer.service@kwik-fit.com with 'Money Saving Expert' in the subject line. Please include within the e-mail your vehicle registration number and the best contact telephone number so that an area manager can investigate and get back in touch with you regarding this.

Kind regards,
Kwik Fit Customer Service Team

atrixblue.-MFR-.

Kwikfit_company_representative wrote: »

Hi Kamran,

We're sorry to hear this and would like to investigate this for you. Can you please e-mail [EMAIL="customer.service@kwik-fit.com"]customer.service@kwik-fit.com[/EMAIL] with 'Money Saving Expert' in the subject line. Please include within the e-mail your vehicle registration number and the best contact telephone number so that an area manager can investigate and get back in touch with you regarding this.

Kind regards,
Kwik Fit Customer Service Team

29 posts since 2008, why do you even bother, theres hundreds of posts regarding your companies shoddy service yet you pick a and choose who to respond to.

you google yourselves (not very often) and find a complaint and try to save face by using the MSE approved rep account is just shamefull.

its the same reply over and over again and often member post back saying you dont respond or uttered nothing in the way of a resolution.

i dont know whats worse, being ripped off or being ripped off and post it on the net only for the rip off merchants to find it comment on it and tell you to get intouch with them to justify them ripping you off.

cyclonebri1

Kwikfit_company_representative wrote: »

Hi Kamran,

We're sorry to hear this and would like to investigate this for you. Can you please e-mail customer.service@kwik-fit.com with 'Money Saving Expert' in the subject line. Please include within the e-mail your vehicle registration number and the best contact telephone number so that an area manager can investigate and get back in touch with you regarding this.

Kind regards,
Kwik Fit Customer Service Team

KKCR

I have a question for you.

How did you manage to procure the contract to effect all mobility car tyre repair and replacement, it certainly wasn't based on customer service or satisfaction?, or do you disagree.

Last question, are you really a Cuikc Crap rep??