Don't think I'll use KwikFit again

Joe_Horner

RMS2 wrote: »

Back in the real world, where people have experienced this, know it to be the case, whether it be Kwik-Fit, Halfords Autocentres or any other chain.
[...]

Fair comment but:

Had you, instead of getting a new blade, phoned VOSA and asked for an appeal test, then they would have passed your existing blade (assuming it was ok), the NT would have received points, and the VE would have been one step closer to losing his authorisation as above.

DVSA can only police the scheme if customers let them know there's a problem. They do have mystery shoppers and they do target places that they have suspicions about, but there are an awful lot of test stations out there doing an awful lot of tests.

That's why I so often give the advice on here of "phone DVSA" when people have problems, only to be shouted down quite often with calls of "why bother, they won't help you get your money back".

Frankly, if people can't be arrsed to support the scheme by flagging problems then they deserve all they get

RMS2

Joe_Horner wrote: »

Fair comment but:

Had you, instead of getting a new blade, phoned VOSA and asked for an appeal test, then they would have passed your existing blade (assuming it was ok),

Frankly, if people can't be arrsed to support the scheme by flagging problems then they deserve all they get

Point one, back in the real world, police cameras pick up people without a valid MOT and you can't buy road tax without a valid certificate. I don't have time for the slow wheels of VOSA to get set in motion. Sorry officer, it's not my fault, I'm waiting for VOSA to sort it out, doesn't cut the mustard.


I spoke to VOSA (certainly what it was called then) and they were rather resigned to the fate and weren't interested in asking me for details, they merely confirmed, that if the garage manager said he was to busy to do a wiper test in a day and half, then that was a valid excuse.


So, I can be arrsed, I took it up with the Halford's manager, spoke to their area manager and spoke to VOSA and VOSA meekly said, yes, that is within his rights, not, he is stretching that a bit, we'll take it up with him, give me the details. If a customer calls and speaks to them and tells them what's going on and they still aren't interested in doing something, then I know the ones who can't be arrsed.

Joe_Horner

It's not that they "can't be arrsed", it's that they have an awful lot of power over test stations but have to use it responsibly. Action from them takes peoples livelihoods away.

If they "acted" every time someone phoned up with a problem but wasn't willing to preserve the evidence until they'd had a chance to see it because "I've left my test to the last minute and can't hold off for a few days, officer" then test stations would be making complaints about their rivals every 5 minutes!

RMS2

Joe_Horner wrote: »

It's not that they "can't be arrsed", it's that they have an awful lot of power over test stations but have to use it responsibly. Action from them takes peoples livelihoods away.

If they "acted" every time someone phoned up with a problem but wasn't willing to preserve the evidence until they'd had a chance to see it because "I've left my test to the last minute and can't hold off for a few days, officer" then test stations would be making complaints about their rivals every 5 minutes!

Now you're backtracking, wriggle, wriggle.

Joe_Horner wrote: »

DVSA can only police the scheme if customers let them know there's a problem.
Frankly, if people can't be arrsed to support the scheme by flagging problems then they deserve all they get

Frankly, I was arrsed and I did let them know, just like you said in your post. They did nothing, they weren't arrsed.


Now stop backtracking, look at VOSA, not the customer who made the effort and complained. Start slagging them off and leave the customer alone who did what you asked.

Joe_Horner

No backtracking involved. You spoke to them, that will have been used as intel but they're not going to keep you informed of any follow-up.

If you want to see them act then you submit an appeal against the failure. It's a very simple process that they'll happily guide you through if you say you want to. It's also clearly posted in the test station, who also hold the forms to submit one on.

Without an official appeal they can't do anything except maybe add an extra site visit for that station because they haven't seen the evidence.

Or would you rather they take full disciplinary action based on your say-so over the phone "but no, I can't leave it on there for you to see" ??? maybe you'd also like the Police to award speeding point because someone phones up and says you were "going a bit fast"?

Sheesh!!!!!!