Tesco misprice policy discussion area

jamminjamaica

six wrote:

sorry new to this - do you mean to say you got a laptop for free?

yes that is what she is saying. i am thinking about taking a walk over.

PeteM

Dalkirst wrote:

Wasn't Beckton again was it Pete?:rolleyes:

No, 'twas at another of their fine stores!!

The transaction was performed very late at night, and the staff only offered the difference. The duty manager's opening remark was "I aint giving you twenty quid for that"! - Well, I thought, I gave YOU twenty quid for it!!

Perhaps the less than average Beckton staff run the CS at "this place" during the night, and the good people go to Beckton?

One thing I would say though, is that CS not only refunded my dosh, they also gave me a £5 gift voucher.

The power of HO is not to be under estimated!

six_2

jamminjamaica wrote:

yes that is what she is saying. i am thinking about taking a walk over.

so you just go into tescos find the product and take it to the tills, if it's a differnt price to the one on the label the store will give it you for free?

PeteM

jamminjamaica wrote:

yes that is what she is saying. i am thinking about taking a walk over.

Is that the kind of walk that starts as a slow stride so you don't alert other people, picks up a little speed, then when you're out of sight... run like the clappers?

mcallister1

QUOTE=six]so you just go into tescos find the product and take it to the tills, if it's a differnt price to the one on the label the store will give it you for free?[/QUOTE]

Not quite. You buy the product. You realise you have been over charged. You take it to cs and they go to check that the price you were charged is too much. They return and ( probably) try to get you to take a refund of the difference. You point out that they promise to refund and let you keep the product ( on the wall behind the desk ) . Then they either pay up or you leave with the product and call the Head office who should give you a refund.
For complications see the misprice discussion thread!

PeteM

six wrote:

so you just go into tescos find the product and take it to the tills, if it's a differnt price to the one on the label the store will give it you for free?

You MUST pay for it before alerting ANY staff, otherwise they will remove the lot from the shelves.

The Refund And Replace policy will be in effect if you pay the higher of the two prices for the product (shelf/poster or on the item itself).

limey_2

Sounds too easy, whats the catch?

Gallop

six wrote:

so you just go into tescos find the product and take it to the tills, if it's a differnt price to the one on the label the store will give it you for free?

I dont understand it either. I just went to Ipswich tesco and the sticker price on the shelf was £568 for the laptop. He gave me my credit card slip to sign and it had £568 on it. Was with my daughter and I couldnt keep a straight face and we burst out laughing and I would not sign it. So came away with nothing. Can someone explain exactly what I should look out for?

Tom

mcallister1

limey wrote:

Sounds too easy, whats the catch?

The customer service people might well argue with you. There could be an unpleasant scene. However, head office have backed up the policy even on some computers that were mispriced earlier this month.

six_2

thank you all, i think i may try it on something smaller first. plus i don't have a spare £600 to play with. Hope any of you who do manage it enjoy the freebie! you've all been so kind so thanks