NOW OPEN: the MSE Forum 'Ask An Expert' event. This time we'd like your questions on TRAVEL & HOLIDAY DEALS. Post by Wed and deals expert MSE Oli will answer as many as he can.
"Orange is committed to providing excellent customer service"..... my !!!!!! Blog Discu
in Praise, vent & warnings
30 replies 7.7K views
Former_MSE_Archna Former MSE
1.9K PostsMSE Staff
Click reply to discuss Martin's blog here.
Report inappropriate posts: [email protected]
This discussion has been closed.
Latest MSE News and Guides
Energy Price Cap change
Martin Lewis on what it means for youMSE News
Best £1 you've ever spent?
Share your most impressive bargainsMSE Forum
New MSE Forum avatars available
Try 'em out nowMSE Forum
You would not think that, but even FedEx outsources its services! I spent an entire day playing mouse and cat with the piclkup courrier for a very important letter that had to get to Washington by next morning. kept on ringing the FedEx central who kept on puching the pickup deadline at which the bloke should come round! 5'o clock came and I had to ask my colleague to keep on harassing them as I had a doctor's appointment. She talked to them at 5h15 and got told that the pickup guy came round and asked reception if there was something for FedEx but I told FedEx to call me on my direct number not that i would leave stuff at reception. Even for that the blocke had my name and could have asked reception to contact me. Not even that, when I phoned FedEx the following morning I gave them a piece of my thinking! then it turned out that they did not have any contact with the pickup courrier as this was outsourced to a third party company!!! We were paying for a service with FedEx not with some local !!!! who did not know anything about his job. It was not them who had to explain this to my boss! And it certainly was not them who made me miss my doctor's appointment (got there too late), and missed my lunch as well (did not leave my desk at all this day)!
So YES Martin I understand how frustrating this stuff can be!
It's only teenage wasteland"
The Who - Baba O'Riley
Who's Next (1971)
RIP Keith Moon
RIP John Entwistle
that I've always been happy with Oranges customer service but am always annoyed at delivery agents that can only give you am or pm as a delivery time
Things are moving a tad more smoothly these days, as most of the time we get the same pickup / delivery bod and they now know where we are.
Lily contracted Strep B Meningitis Dec 2006 :eek: Now seemingly a normal little monster. :beer:
Love to my two angels that I will never forget.
I missed a delivery from TNT yesterday & they left a card to say to call to rearrange, I didn't call as I didn't know when I'd be here, imagine my surprise when the delivery came today, psychic delivery man thought I would be there so had arranged it to be on his delivery again, nothing to do with Orange but wanted to say there is one good delivery person in the world
Just phoned for an up grade and i have got the very lastest nokia n90 out in oct and the talk plan off MY choice talk 100 for £20 i couldnt believe it i usally have to argue because my old talk plan is 8 years old.
Orange top company for service :T
Needless to say I went to court, and exacted retribution - lovely trip to Bristol at Orange's expense
In many cases it helps if you say where you are - someone with local knowledge might be able to give local specifics rather than general advice
I did an upgrade online on the Sunday. It arrived on the Tuesday morning. Ok so far. However, the phone was faulty. I called the faults line as they normally get it sorted next day. However, as the fault was not a standard one on their computer system, they had to refer it to the engineering team. I then had to wait 13 days for them to yes, the phone was fault and arange to get a replacement to me. This came on the Tuesday, exactly 2 weeks after the faulty phone was first sent. This replacement handset was faulty as well so within 10 mins of getting the new handset I called them to report that the replacement was faulty as well. I then cancelled the upgrade under their 7 days return policy (got the 7 days started from the replacement handset as the first was a DOA). It took them 8 days to get a returns bag to me and this came yesterday. It will now be 5 to 7 days to get the upgrade cleared from my account so I can choose a new upgrade handset.
I PAY £5 PER MONTH FOR ORANGE CARE!!!!! In this case non care.
Since all of this has happened, I have upgraded the OS on my old handset - an Motorola MS Smartphone from 2002 to 2003 and this has turned a slow old handset into a fast piece of kit. All I'm waiting for now is a new battery to be delivered that I ordered from ebay.
sorry but this is total codswallop!! orange will never take you to court for not paying your bill, the debt gets passed to a debt collection agency for you to deal with if you dont pay your bill.