British Airways Make me angry

gregg1

Sssssss wrote: »

yes i do and that is why I chose a mode of travel that ensures comfort for my child and not rely on airlines etc. to do a parents job.

I think you are rather missing the point. The OH was relying on the airline to provide what they had paid for. If the airline highlights a certain service as part of their promotional package then they should provide that service. If not, then the customer should not be expected to pay for it.

gregg1

Sssssss wrote: »

I doubt the OP choose BA because they offered IFE.

If I am flying long haul then I always try and use an airline with IFE.

gregg1

Sssssss wrote: »

exactly, the parent made sure their child had everything they would need / make them comfortable, they did not rely on anyone else like the airline.

I was on a flight where one of the engines caught fire on take off, we were delayed by 4 hours. There was no talk of or question about getting compensation., these things happen. Non working IFE hardly compares.

How could you possibly know for certain that no-one on that flight tried to claim compensation?

hollydays

Depending on the length of the flight,Ssss ,you probably would have been entitled to free food and drink vouchers,phone calls etc.Many airlines choose not to tell you this at the time,but it's your rightfull entitlement,I would have taken it.

withabix

A small part of BA's profit of £883 million for the year was generated by NOT maintaining/repairing the IFE system on that plane.

Therefore any passenger who was displeased by the defective IFE should be entitled to be compenstated with a small part of that £883 million. It's only reasonable.

I would expect at least £25 cash for each adult or child passenger, not intangible refunds of a voucher or discount on future flights or duty free purchases from the in-flight service for example.

If they hade repaired the IFE, they wouldn't have made quite so much profit!!

vwcampervan72

HAHA saw that on the news this morning withabix makes me more determined to get more out of them now, off to post on the link earlier in this thread now, as ive got a bit of time this morning,

Can i just say my kids are 12 and 14 so they wouldnt need to colouring packs etc, so the IFE would of been better for them and they certainly wouldnt be running round the plane annoying other passengers lol

Will keep thread updated

Where abouts in Canada are you going withabix and are you flying BA lol

vwcampervan72

OMG that FlyerTalk forum looks scary

withabix

vwcampervan72 wrote: »

Where abouts in Canada are you going withabix and are you flying BA lol

Vancouver with BA (:eek:) . In WT+ so hopefully IFE will be working! Only paid the taxes/surcharges and lots of Clubcard Points!

Two week tour of the BC interior, Jasper, Banff, Okanagan, Fraser Valley and back to Vancouver - lots of sights and lots of driving!!

This will be my 3rd and the OH's 5th visit (she has 2 lots of family there).

Emigration is the next move. Trouble is there is no Tesco...

Devlin_2

Thats BA for you

withabix

Devlin wrote: »

Thats BA for you

What is???