Signing up for call1899/18866/18185

chalkysoil

domestos wrote: »

The 18866 service has been down all weekend. I'm unable to make any calls on my landline via 18866, getting continual system busy tone (beep, beep, beep). It is exactly the same problem also with 18185.

I've emailed 18866 but no response. Anyone know what's going on?

Us too. We normally use 18185, but I tried 18866 ( old account but not closed down) and still can't make any calls. Wondered if I'd been knobbled by BT. Rang 1500 and eventually got a message about a serious fault in East London - cables damaged by 3rd party. Which might be it. I'm near Canterbury. GRRRR

Layla

chalkysoil wrote: »

Us too. We normally use 18185, but I tried 18866 ( old account but not closed down) and still can't make any calls. Wondered if I'd been knobbled by BT. Rang 1500 and eventually got a message about a serious fault in East London - cables damaged by 3rd party. Which might be it. I'm near Canterbury. GRRRR

We're in the Canterbury area too and haven't been able to use 1899 since the weekend. I thought it was a problem with our account with them so I emailed them and got this reply:

Dear Customer,

BT is experiencing a major connection problem since this weekend. We do not know yet when this problem is solved. Please try again later. We are very sorry for the inconvenience caused.

Regards,
Customerservice

chalkysoil

Layla, Thanks. I just reported it to 18185, and as a fault to BT, no reply from either yet. As long as the cheap callers haven't gone bust! And I have a zillion calls to make as my car was rammed and is in a garage... sods law

domestos

Thanks for the comments guys. I'm in Essex. The fault seems to have been fixed sometime this afternoon.

(By the way, I think 18866 amd 18185 are run by the same company ..... as the websites, "welcome" voice on the phone, etc are very similar.)

utilitybroker

domestos wrote: »

Thanks for the comments guys. I'm in Essex. The fault seems to have been fixed sometime this afternoon.

(By the way, I think 18866 amd 18185 are run by the same company ..... as the websites, "welcome" voice on the phone, etc are very similar.)

They are as is 1899 but 18185 tends to be cheaper.

chalkysoil

got this reply from 18185, still no service for me

helpdesk07-04-2009Dear customer,

We regret to inform you that we are suffering a technical fault that is interfering with the use of our service. Our IT team is working on repairing the fault.
Please accept our apologies for the interruption of our service.


Kind regards,

Customer Service.

chalkysoil

still no 18185

Heinz

chalkysoil wrote: »

still no 18185

Working fine here.

Layla

1899 still not working for me either! Obviously Canterbury area is still affected. God knows what they've done - very annoying as I make most of my calls in the daytime and really begrudge paying BT's prices!

Heinz

Layla wrote: »

1899 still not working for me either! Obviously Canterbury area is still affected. God knows what they've done - very annoying as I make most of my calls in the daytime and really begrudge paying BT's prices!

Although I don't recommend it because they only accept payment by debit or credit card, it might be worthwhile you opening a similar http://www.zerop.co.uk/ (1301) account.