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Argos TV Fiasco -The bigger picture (merged)
teeceeare
Posts: 17 Forumite
I hope it is alright to post this to the main Quick!Grabbit board rather than to the Argos sub-board, where my original post is, but I have done this as there are issues of wider impact, especially given that these incidents are not restricted to Argos.
1. Silicon.com, a very highly respected voice in the area of IT, have questioned Argos's claim to this being just another error. I do not know the truth. All I know is that Argos are also a highly respected organisation whose Board and senior management, I believe, would not countenance intentional errors in pricing by their staff. But that does not mean it did not take place. No-one outside of Argos knows the truth of the matter. Court action may well force disclosure of the truth to those who join in the group action.
2. What would be the motive for an online sales team to create intentional error in the pricing? Huge underprices attract surges in site visits, especially via price comparison portals. Increased site visits lead to increased sales outside of the underpriced item. That is the whole principle in retail behind 'loss leader' pricing. But, there is another issue. Under the anti-spamming laws, retailers cannot harvest and use email addresses save if collected during the course of a genuine sale of similar goods. Here over 10,000 valuable current email addresses of those who buy on the internet were collected.
Now even if this was an error, which I am prepared to accept until evidence to the contrary is presented, if this matter is not investigated, and action taken in the case of evidence of intent (which under the anti-spamming laws can include awards of compensation to the consumer) then less reputable etailers would be given the message that they are free to drive a horse and cart right through the anti-spamming laws. So we would see even more Quick! Grabbits that take up our time only to evaporate into thin air whilst our email addresses are added to even more spam lists.
If the message is not learnt, then the reputation and trust of the internet will, once again, suffer.This matter needs the fullest investigation and the solicitors given the fullest support to look into the matter. No doubt this will be shown to be an innocent error (albeit contractual issues remain) , but we must not ignore lest we encourage the less reputable.
1. Silicon.com, a very highly respected voice in the area of IT, have questioned Argos's claim to this being just another error. I do not know the truth. All I know is that Argos are also a highly respected organisation whose Board and senior management, I believe, would not countenance intentional errors in pricing by their staff. But that does not mean it did not take place. No-one outside of Argos knows the truth of the matter. Court action may well force disclosure of the truth to those who join in the group action.
2. What would be the motive for an online sales team to create intentional error in the pricing? Huge underprices attract surges in site visits, especially via price comparison portals. Increased site visits lead to increased sales outside of the underpriced item. That is the whole principle in retail behind 'loss leader' pricing. But, there is another issue. Under the anti-spamming laws, retailers cannot harvest and use email addresses save if collected during the course of a genuine sale of similar goods. Here over 10,000 valuable current email addresses of those who buy on the internet were collected.
Now even if this was an error, which I am prepared to accept until evidence to the contrary is presented, if this matter is not investigated, and action taken in the case of evidence of intent (which under the anti-spamming laws can include awards of compensation to the consumer) then less reputable etailers would be given the message that they are free to drive a horse and cart right through the anti-spamming laws. So we would see even more Quick! Grabbits that take up our time only to evaporate into thin air whilst our email addresses are added to even more spam lists.
If the message is not learnt, then the reputation and trust of the internet will, once again, suffer.This matter needs the fullest investigation and the solicitors given the fullest support to look into the matter. No doubt this will be shown to be an innocent error (albeit contractual issues remain) , but we must not ignore lest we encourage the less reputable.
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Comments
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follow up threads shouldn't be started on the main Grabbit board, teeceeare, so I have move your post over to the It's gone board where discussions on finished offers can continue
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Jeez- the conspiracy theorists are havign a field day now
Why can't you guys let it go?
It makes me sick to see the way that people have over-reacted over this incident and this forum is rapidly losing it's community feel to me.0 -
ferretktf wrote:Jeez- the conspiracy theorists are havign a field day now
Why can't you guys let it go?
It makes me sick to see the way that people have over-reacted over this incident and this forum is rapidly losing it's community feel to me.
Have to agree! Some you win, some you lose...that's life! Tank fly boss walk jam nitty gritty...0 -
Well it amazes me how many people who keep saying 'let it go' still keep visiting these threads!!!! :-)0
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I've joined the class action, just as when I purchased the tv's, what have I got to lose.
Arogs have my money, I want it back, they aren't paying.
What other routes do I have left available to me?!?!?
M0 -
No-ne reported it to Watchdog yet then ?
The show's back on air tomorrow....0 -
Hm....had a letter from Argos, but they've charged me for the TV. It's showing on my credit card statement.In a rut? Can't get out? Don't know why?
It's time to make that change.
Cover up all the pain in your life
With our new product range.
So please don't feel blue - let us show you how
To talk yourself into a good mood right now.
Feeling sad is no longer allowed,
No matter how worthless you are.0 -
Hmm from what I have gathered if they have charged you and taken money a contract has been concluded...MyUserNamesTaken wrote:Hm....had a letter from Argos, but they've charged me for the TV. It's showing on my credit card statement.0 -
MyUserNamesTaken wrote:Hm....had a letter from Argos, but they've charged me for the TV. It's showing on my credit card statement.
I think everyone that ordered one had the money taken.
I thought you meant you'd been charged full price. 0 -
is the bigger picture a 32" screen?0
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