PPI Reclaiming discussion Part II

marshallka

emandden wrote: »

hi.i sent off my letter to barclays to try and reclaim my ppi.they replied back on 18 august to say they would look into it.then another letter on 28 august to say its been passed to head office and being looked into.then another letter today to say its being looked into.is this the way its normally handled??how long is it usually before you get a bit more info about whats happening??

You only have to give them 8 weeks to resolve the complaint or give you a final response so count 8 weeks from when you sent your first letter and if they do not respond to you by this time then you can make a complaint to the FOS about them.

nomorevictims

Hello Di

Just got off the phone from FOS and asked them to fast track my complaint, so long as I can evidence this i.e bank statements, letter of arrears etc this will help. I agreed to submit what I have in anticipation that they can speed up the process. Because I have a 2nd complaint with them which has not been assigned an adjudicator they suggest I do the same which would also benefit my case. I will get those letters off in the post today and keep my fingers and toes crossed for a speedy resolution. Here goes... Thanks again!

marshallka

nomorevictims wrote: »

Hello Di

Just got off the phone from FOS and asked them to fast track my complaint, so long as I can evidence this i.e bank statements, letter of arrears etc this will help. I agreed to submit what I have in anticipation that they can speed up the process. Because I have a 2nd complaint with them which has not been assigned an adjudicator they suggest I do the same which would also benefit my case. I will get those letters off in the post today and keep my fingers and toes crossed for a speedy resolution. Here goes... Thanks again!

Lets hope it helps you:D

di3004

On the subject of old accounts, I used to be with TSB, okay I know its Lloyds tsb now but when it was called TSB.

I then met my hubby and after a while we went joint then with Lloyds TSB.
Left the other running but don't think there was much left in there anyway, maybe a few quid, so have not bothered since, it left my mind and that was it. I did not close it though !

There was a write up on the net a while ago about tracking customers of old accounts, this was free, so I sent the form after remembering this, gave ALL my details, maiden name address, could not remember the account number, but unfortunately I received a letter weeks later to tell me they could not trace it, and it was in the time scale they asked for too - records wise ??

I know there wasn't a lot in that account but I do often wonder if anything over the years had been paid into it ??:rolleyes: .
Silly me should have not forgetten about this....

di3004

nomorevictims wrote: »

Hello Di

Just got off the phone from FOS and asked them to fast track my complaint, so long as I can evidence this i.e bank statements, letter of arrears etc this will help. I agreed to submit what I have in anticipation that they can speed up the process. Because I have a 2nd complaint with them which has not been assigned an adjudicator they suggest I do the same which would also benefit my case. I will get those letters off in the post today and keep my fingers and toes crossed for a speedy resolution. Here goes... Thanks again!

Well done hunni :beer: :j , this should be dealt with a lot quicker for you now hun.:D .
Everything crossed here for you too sweetie.;)

Di.
x

emandden

marshallka wrote: »

You only have to give them 8 weeks to resolve the complaint or give you a final response so count 8 weeks from when you sent your first letter and if they do not respond to you by this time then you can make a complaint to the FOS about them.

ok thanks for that,how do i complain.do i phone or write letter??how would i word it??is there a template on this site at all??

marshallka

di3004 wrote: »

On the subject of old accounts, I used to be with TSB, okay I know its Lloyds tsb now but when it was called TSB.

I then met my hubby and after a while we went joint then with Lloyds TSB.
Left the other running but don't think there was much left in there anyway, maybe a few quid, so have not bothered since, it left my mind and that was it. I did not close it though !

There was a write up on the net a while ago about tracking customers of old accounts, this was free, so I sent the form after remembering this, gave ALL my details, maiden name address, could not remember the account number, but unfortunately I received a letter weeks later to tell me they could not trace it, and it was in the time scale they asked for too - records wise ??

I know there wasn't a lot in that account but I do often wonder if anything over the years had been paid into it ??:rolleyes: .
Silly me should have not forgetten about this....

Di, when you posted the link i did it too and have quite a few accounts with little bits in. I had letters too to say they could not trace any. I actually have the books here up the loft so i think its a bit of a con really. I hope they don't store details of you and are up to anything dodgy. I was just trying to see how good they were:eek:

di3004

marshallka wrote: »

Di, when you posted the link i did it too and have quite a few accounts with little bits in. I had letters too to say they could not trace any. I actually have the books here up the loft so i think its a bit of a con really. I hope they don't store details of you and are up to anything dodgy. I was just trying to see how good they were:eek:

I was thinking that hun and luckily I did not have the account number, but yes it makes you think.:eek:
It looks like they have been telling us all the same then ??
Best be careful in the future I think.....:rolleyes: .

I think I will ask my mum next time she is up the loft to dig out my details and do this directly myself, see what happens from there, we will soon know if something dodgy has been going on.:rolleyes:
I'm sure my mum has a box full of these, she is a bit of a hoarder lol.

marshallka

emandden wrote: »

ok thanks for that,how do i complain.do i phone or write letter??how would i word it??is there a template on this site at all??

If you mean complain to the FOS then you just download a complaint form from their site and fill it in. You have to have a final response from the company or it be over 8weeks since you first complained. You need to keep records of all letters and also send any letter by recorded delivery so you have a proof.

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

di3004

emandden wrote: »

ok thanks for that,how do i complain.do i phone or write letter??how would i word it??is there a template on this site at all??

Sorry to butt in here.....:o

If you've not done the complain letter yet, check this link out
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

There is also a template on that link.;)

(not read all the posts properly this morning so apologies if you have already done this) ?;)

Good luck!
Di.
x