Argos/Homebase 49p telly discussion thread

mirandamayhem

so, no emails...
I can only assume they're going to deliver them then as a bank holiday treat!

Saveit

From: <[email protected]>
To:
Subject: Argos - Thank you for your order
Date: 27 August 2005 10:40

Thank you for using argos.co.uk



Your order number for the following item(s) is **000000000***

Please keep a note of this number for future reference. This email is only an acknowledgement of receipt of your order which has been passed to our team to be processed and has been charged to your card.

---

Cat No Product Name Qty Price
536/1108 Bush 28in Integrated Digital TV, DVD Rec 1 £ 0.49
order and Stand.
Delivery usually within 21 days.
981/0064 Delivery Charge. 1 £ 4.95

SubTotal £ 5.44

---

If a delivery date isn't shown above, a member of our customer service team will contact you to arrange a suitable delivery day as soon as your goods are ready to be dispatched.

We hope you enjoyed shopping with us. If you'd like to revisit our website, why not add us to your favourites? Click the link below

http://www.argos.co.uk/homepage
Be one of the first to hear about all the latest offers, promotions, competitions plus more by registering your details.

http://www.argos.co.uk/registrationpage
Argos Internet Team

---

Contacting us: Please DO NOT reply to this email


If you would like to contact us about an order or anything else to do with
Argos.co.uk, please use our customer enquiry template by clicking the link below for us to provide you with the quickest response possible.

http://www.argos.co.uk/EmailUs
or call us:

Tel: 0870 600 8784

usual opening hours
Monday to Friday 8am - 10pm
Saturday 8am - 5pm
Sunday 9am - 5pm

THis is the Email I received and it states my card has been charged, dos this mean they will refund it or send me the TV I placed my order 10.40 am Saturday and have had no email to say It will be cancelled.
Any Ideas?????????????????????????

Rose999

Got exactly the same email. I think tho that our cards have not yet been actually charged but rather that the cash has been reserved.

Realist

No email here as yet, received the confirmation one thats all.

BritBrat

I have now had the funds (as far as I can tell) taken from my credit card for the Argos order but not from Bank card for the Homebase order.

And still no cancelation Email for either, now they have more work to do refunding the money.

I think they should bite the bullet and deliver the goods, maybe then they will be more carefull in the future. After all they have not made one mistake but two in same day.

Saveit

My card was charged on Saturday by Argos and it is on my online recent transactions . I haven't had an email to say it has been cancelled either. I guess they will get round to it today.

HOLsale

Rose999 wrote:

Got exactly the same email. I think tho that our cards have not yet been actually charged but rather that the cash has been reserved.

i got the same email so i called my bank today to see if it's actually reserved or debited... it's scheduled to come out this afternoon by close of business day so they'd either get on with canceling it and send my email very quickly or they are going to have a contract with me like it or not

we've been talking about this on a few forums and one person's spouse is a lawyer and has said quite plainly that once the money is taken out it's a contract and no amount of fine print will change it!! woohoo, we need a new telly!

mirandamayhem

HOLsale wrote:

i got the same email so i called my bank today to see if it's actually reserved or debited... it's scheduled to come out this afternoon by close of business day so they'd either get on with canceling it and send my email very quickly or they are going to have a contract with me like it or not

we've been talking about this on a few forums and one person's spouse is a lawyer and has said quite plainly that once the money is taken out it's a contract and no amount of fine print will change it!! woohoo, we need a new telly!

Oh that it were that simple

BritishBeef

They discussed this Argos misprice on Radio 5 Live today and interviewed a top solicitor to find out if Argos would have to honour the purchases. He stated that even if Argos debited peoples accounts they wouldn't have to honour the transaction. He said 'If it's obvious that it's misprice then the courts would rule in the seller's favour'. In this case, 49p for a Widescreen TV and a DVD recorder is OBVIOUSLY a misprice.

ClarkeEJ

I just got my email:

Bush TV/DVD combi (Product No: 536/1108)

I refer to your order for the above product and thank you for placing an order with Argos.co.uk

Unfortunately there were was an accidental error on the price shown on our website for this product during 27th August causing the product to be advertised for £0.49 rather than the correct price of £349.99. This error has now been rectified and in accordance with Condition 4.2(b) of our Website terms and conditions I am writing to advise you of this problem.

We have therefore had to reject all orders placed at the incorrect price in accordance with Condition 2.3 of our Website terms and conditions and with regret we cannot accept your order.

On behalf of Argos I apologise for the inconvenience caused and can assure you that any charges debited to your payment card, will be fully refunded as soon as possible.

Thank you again for your custom with Argos.

Yours faithfully,

Mari-Ann Wiggin
ARG Contact Centre Manager