Oasis airline in liquidation- what to do?

HamiltonL

Bevtahor wrote: »

Has anybody tried to get their money back on an Abbey National debit Card ? If so do you have an address ot contact nos for their debit card disputes.

My query isn't with Oasis but with Silverjet and I have been reading all the threads and thought somebody might be able to help me .

The address to write to is

Abbey Card Dispute Centre
201 Grafton Gate East
Milton Keynes
MK9 1AN

Phone number 0845 6017238

You may need a copy of a liquidation form which you can get from Trading Standards or from the Companies House website.

greentea328

Hi I am an MBNA Mastercard customer and I only managed to see the amount refunded to my account today! I spoke to an operator last Wednesday, she's quite useless and wasted my time, I told her to put me thru to her manager, I told the manager that Oasis has officially gone backrupt, she wasn't aware of it at all, she put me on hold and read about the news, after 5 mins of waiting, she agreed to refund me the money.
Yesterday, I got another phone call from MBNA saying that they had to delay my refund because they had to wait for approval from Mastercard. I was angry of couse becos they broke the promises, in the end, I said I'll take them to court, they just said it's my decision.
Yesterday afternoon, got another call from MBNA again saying that they got response from Mastercard, they could proceed with my refund.
I checked my account today and the credit has been applied.
It was a nightmare!
But I am glad to have all the good advice from many of you here including lucky88, u have been very helpful indeed! Thank you so much!
Any updates from other MBNA customers? Good luck to all of u!

johnjohnstone

greentea328 wrote: »

Any updates from other MBNA customers? Good luck to all of u!

I've just had a call from MBNA who confirmed that they would refund my flight costs tomorrow!
:j

However, I was told that my claim for the additional cost of BA flights was with their Legal department and they would call me in 10 days (I was told yesterday that it would be tomorrow...), as this was a claim through their Section 75 team. Watch this space, as I'm more than prepared to go through the Small Claims court to recover the money.
:mad:

happymum168

Well done Greentea328 ! All those stress they gave us.
I had the same with M&S Mastercard. Eventually I wrote I am claiming against M&S not Mastercard and threaten with court action. They response quick and refund within a week but I have to sign a statment of no further claims in this matter.
Since we had to come back via Paris and Eurostar. M&S did refund all the additional cost include local train fare , cab to go home and trian back to Gatwick to pick up the car.

the_bagman

M & S not very helpful to me. October flights booked. Still no offer of a refund even though Oasis is officially wound up. Was phoned today by M&S and told to wait as Oasis may offer alternative flights! They are obviously holding off as the service date is months ahead. Another letter furnishing information on the winding up etc, and threating action seems called for.

happymum168

the_bagman wrote: »

M & S not very helpful to me. October flights booked. Still no offer of a refund even though Oasis is officially wound up. Was phoned today by M&S and told to wait as Oasis may offer alternative flights! They are obviously holding off as the service date is months ahead. Another letter furnishing information on the winding up etc, and threating action seems called for.

My experience with M&S was best to write to them and threathen to pursue your claim to the Financial Ombudsman. Phone call was a waste of time and their advice was wrong in my case. Eventually they agreed to pay me as a good gesture ( ex gratia payment) and they stated they are not able to admit or deny my complaint again M&S Money. They are not admitting liability.
Good luck !

pin

happymum168 wrote: »

Finally M&S has agree to refund the additional cost . I sent another letter on the 12thJune threaten them with legal action and I got the offer (without any admisssion of liability) today. They stated M&S has no direct knowledge of the facts I was complaining about although it was one of their adviser who spoke to me on the phone. But I need to sign a statement to accept no further claim in the future.
The letter is a bit technical for me but hey I am happy to get back what I am entitled.
My sincere thanks to all the advices on this matter; specially to lucky88. You are a star.
:T

My folks, with post office credit card, are having problems getting their additional costs (i.e. flights back to the UK) paid for them.

Also the Financial Ombudsman has said that additional costs are not included.

Any thoughts.

johnjohnstone

At last - MBNA have coughed up the refund for my flights (but not the seat and meal booking charges, that "will take a couple of days"). I'm also still waiting for their Legal (Section 75) department to contact me to let me know what they will be doing about my claim for the differential in price between Oasis and BA flights, though.

Huge thanks to everyone for their advice and encouragement.

happymum168

This is a copy of response from Consumer Direct :

( Your rights against Oasis would lie under the Supply of Goods and Services Act (1982). You would be able to suggest that the trader is in breach of contract as you had not received the full service for which you paid. In this case, you would be entitled to pursue a refund of the service that you had not used. The law also allows you to claim reimbursement for reasonable and prove-able out-of-pocket expenses incurred as a result of the breach of contract; this means that you would be able to request compensation for the difference in cost between the original and replacement flights you have had to purchase. Any breach of contract should be rectified within a reasonable time, and with minimal inconvenience to you. )

In English Law , the trader should put you in the same position as they would have been in but for the breach of contact.

You just have to quote all the relevant correspondence and hope they will honour your quite justified claims.

Hope this help.

lucky88_2

happymum168 wrote: »

This is a copy of response from Consumer Direct :

( Your rights against Oasis would lie under the Supply of Goods and Services Act (1982). You would be able to suggest that the trader is in breach of contract as you had not

JL has repeatedlly says they are under no liability / obligation to pay for additional cost.

I have use the above Supply of Goods 1982 arguement in a letter to press them to fulfill their side of contract under this 1982 Act.
lloyds tsb has agreed to meet such demand without argument but i have not seen credit yet!

Will post outcome to JL response to latest letter/demand

below is bbc link about 1982 Act.


http://www.bbc.co.uk/consumer/guides_to/law_supply.shtml

1st july; lloyds tsb has now paid the additional cost for rebooking our flights.
.