Home Delivery Network

janey_uk

HDN have driven me mad in the past too - my local person seemed to deliver whenever it suited them (often late at night) and then have the nerve to keep you waiting days for a 'second attempt delivery' because you weren't available.

Also they used to routinely say they had tried to deliver when I lived in a block of flats and leave the card at the main communal entrance, which meant they hadn't bothered to even enter on the tradespeople button (didn't fancy walking up three flights of stairs I guess). I think Amazon used to use them - not sure if they still do - but I don't order any large items from Amazon anymore just in case.

danio_2

CGG wrote: »

Does anyone have a landline phone no for HDNL Droitwich Spa, please?

try this one 01562 827299 covers Herefordshire and Worcestershire

deanos

golddustmedia wrote: »

I've often had issues with home delivery network too. Seems the parcels in our area get delivered by a middle aged lady in an estate car. Plus she's more likely to turn up at 7pm than during the day.

More chance of a successful delivery then as most people will be at home and not at work

And i don't see the problem with her being middle aged and using an estate car

On the flip side our HDN driver is excellent and the most helpful guy you would like to meet.

Mattjimf

CGG wrote: »

Does anyone have a landline phone no for HDNL Droitwich Spa, please?

If it helps find a number HDNL is part of the Reality group that own White Arrow, so if you look for that you should find a number

isplumm

Hi,

Remember that the couriers for HDN are want we call "lifestyle" couriers - they tend to be mothers with children at school or retired people looking for part-time work.

Normally they have a car, so the size / weight of the goods is limited.

They don't get paid as much as normal couriers.

Because they are lifestyle couriers, you may find they deliver in the evening.

Mark

Kavanne

They delivered something I bought from LAKELAND ONLINE. Now I got a card through the door saying they left it by the entrance to the garage. This was on show to everyone who walked past. Surprise surprise, when I get home, no package there. I called up lakeland to report it stolen and they didn't seem surprised at all, agreed to redispatch the next day.

However, my neighbour had walked past and seen it and picked it up. I was feeling generous at the time so I called lakeland to cancel but I could have had two teapots if I'd kept schtum. Damn!

max2009

So people order things and try get them sent to an address that is not linked to the card they pay with ?Are they not surprised companies need to do checks ? Because compaies do not check is why there is so much card fraud about.

max2009

Also look more at the lies companies telling you when you order from them rather than blaming the delivery network.A lot of the HDN drivers will do 100 drops a day.

michjoe

Hi all,

HDNL are not good at all, from experience alot of parcels are misrouted to incorrect depots causing delays on deliveries. Alot of companies use HDNL as they are cheap. I would be very wary ordering off a company that uses them and if I did order I would allow alot of extra time.

deanos

Kavanne wrote: »

They delivered something I bought from LAKELAND ONLINE. Now I got a card through the door saying they left it by the entrance to the garage. This was on show to everyone who walked past. Surprise surprise, when I get home, no package there. I called up lakeland to report it stolen and they didn't seem surprised at all, agreed to redispatch the next day.

However, my neighbour had walked past and seen it and picked it up. I was feeling generous at the time so I called lakeland to cancel but I could have had two teapots if I'd kept schtum. Damn!

I beleive HDN have different rates for the type of contracts they have , they wouldnt just leave a parcel without them having the permission from Lakeland, i bet it would cost lakeland more for each delivery attempt and will work out cheaper paying for missing packages rather that redeliveries all the time, its easier for Lakeland to blame HDN, do you think a driver would risk his job for the sake of a parcel ?