Denied Refund at Tesco!

CrazyChemist_2

I bought a pack of 400g value prawns among other things today. However, the shelf label said £1.49 but I was charged £1.98.

I returned home and after glancing at the receipt noticed I had been overcharged. Phoned the store and was told that I couldn't have a refund because the shelf label said "Value Prawns, 300g and my pack was for 400g. While this works out almost the same in terms of price per kg, there is currently a BOGOF offer for Young's Prawns, which are undeniably higher quality than Value prawns. I would have bought those which were £3.99 for two packs, equating to almost the same price as the value prawns!

I have been swindled on a technicality :mad: and it seems complaining to trading standards is the only way to go, if that is open to me at all. :mad:

HGLTsuperstar

No its not a technicality, you didn't buy what was advertised at that price. The special offer on the brand name is not relevant, although it always pays to check BOGOF offers and 3 for 2 etc as they aren't always the star buy they appear to be. You wouldn't have a leg to stand on with trading standards

princessmoneysaver

Just take them back to the store with your receipt & say you would like to change them for the correct ones or the ones with the BOGOF on them,

Yvonne

Glad

stores won't exchange food items if there is nothing wrong with them

ben500

CrazyChemist wrote:

I bought a pack of 400g value prawns among other things today. However, the shelf label said £1.49 but I was charged £1.98.

I returned home and after glancing at the receipt noticed I had been overcharged. Phoned the store and was told that I couldn't have a refund because the shelf label said "Value Prawns, 300g and my pack was for 400g. While this works out almost the same in terms of price per kg, there is currently a BOGOF offer for Young's Prawns, which are undeniably higher quality than Value prawns. I would have bought those which were £3.99 for two packs, equating to almost the same price as the value prawns!

I have been swindled on a technicality :mad: and it seems complaining to trading standards is the only way to go, if that is open to me at all. :mad:

If the point of sale for the 400g pack was directly in front of the 300g pack then no you haven't technically been overcharged for that product, however if this point of sale material is what you have based your purchasing decision on then you have been overcharged (I know it sounds whack but hang with me on this one) effectively if the point of sale material diverts you to a product at a certain price and they choose to face a different product than the offer product it is not your fault and unless the difference is glaringly obvious they have led you to believe one price was going to be paid when in fact a higher price has been charged, trading standards will view this in a similar light as you have been hoodwinked into buying a product with the promise of a lower price, incorrectly faced products can be found in all supermarkets in abundance, sometimes staff just don't pay attention to products they are handling other times they just don't have the correct product to face and will use an alternative rather than leave a blank facing "filling in" it can also be deliberate in order to increase £ spend surreptitiously one or two carefully misplaced products can amount to an enormous amount of extra turnover.

If I have understood the situation Trading standards will almost certainly put them straight for you, I know there are some TS personel on the forum perhaps they can explain in better terms than myself.

HTH

CrazyChemist_2

HGLTsuperstar wrote:

No its not a technicality, you didn't buy what was advertised at that price. The special offer on the brand name is not relevant, although it always pays to check BOGOF offers and 3 for 2 etc as they aren't always the star buy they appear to be. You wouldn't have a leg to stand on with trading standards

You've misunderstood it - the shelf label was by that product and the CS staff admits that the old label was over the new label, which obviously isn't my fault...

ben500 wrote:

If the point of sale for the 400g pack was directly in front of the 300g pack then no you haven't technically been overcharged for that product, however if this point of sale material is what you have based your purchasing decision on then you have been overcharged (I know it sounds whack but hang with me on this one) effectively if the point of sale material diverts you to a product at a certain price and they choose to face a different product than the offer product it is not your fault and unless the difference is glaringly obvious they have led you to believe one price was going to be paid when in fact a higher price has been charged, trading standards will view this in a similar light as you have been hoodwinked into buying a product with the promise of a lower price, incorrectly faced products can be found in all supermarkets in abundance, sometimes staff just don't pay attention to products they are handling other times they just don't have the correct product to face and will use an alternative rather than leave a blank facing "filling in" it can also be deliberate in order to increase £ spend surreptitiously one or two carefully misplaced products can amount to an enormous amount of extra turnover.

If I have understood the situation Trading standards will almost certainly put them straight for you, I know there are some TS personel on the forum perhaps they can explain in better terms than myself.

HTH

Ben500, you have understood it perfectly - thank you so much for taking the time to type that logical and common-sense reply. Only a Welshman could come up with straight-talk like that! :beer: I will use those exact words if I am not offered a refund.

Are you a lawyer by any chance?

ben500

CrazyChemist wrote:

You've misunderstood it - the shelf label was by that product and the CS staff admits that the old label was over the new label, which obviously isn't my fault...



Ben500, you have understood it perfectly - thank you so much for taking the time to type that logical and common-sense reply. Only a Welshman could come up with straight-talk like that! :beer: I will use those exact words if I am not offered a refund.

Are you a lawyer by any chance?

HaHa I wish!

tru

We bought a spray-gun thing for the end of the hose pipe, £2.50. The packaging said "made excusively for Tesco". When I used it, it leaked everywhere so I took it back and asked for a replacement but they've sold out so I asked for a refund. Now, I couldn't find the receipt or packaging but thought it'd be OK as it was "made excusively for Tesco". The whole range had been reduced to half price, I was happy to accept £1.25 in cash or vouchers as I couldn't prove I'd paid full price for it. But NO, she wouldn't give me anything. I had to wait 20 mins to talk to the woman in the first place, there were 2 people in front of me and we all had to wait while she messed around with a microwave box while muttering "I hate this shift on a saturday, it's a nightmare, I really don't want be here, blah blah blah" :rolleyes:

Tesco have got worse and worse over the past few months so Asda here I come

Only problem is I've got £47 in Tesco savings stamps which means I have to go back at least once to spend the bloody things :rolleyes:

oldmotherreilly

A bit different but the other week I bought two boxes of puzzles from Tesco from a section with reduced goods on it where the shelf ticket read 'Disney puzzles £2.49 each'. When I got to the till I had been charged £9.96 for each so went to Customer Services. The assistant came over to the shelf with me and said that the puzzles were £2.49 each ie as it was a box of 4 puzzles the price was £9.96 in total and that they had to be advertised like that due to European law. I argued with her for ages, especially as next to it there was a pack of roller skates for £9.99 each which she said was per boot-who is going to buy one roller skate I asked? I pointed out that I was not allowed to buy just one of the puzzles and that the price advertised would logically point to each box being £2.49 but she would not accept the argument. Eventually the supervisor was called and she agreed to refund the difference but it took a long time to convince her and when I went in the next time they still had the puzzles and the skates marked up in this way. Any clues as to whether she was right and European law dictates that the goods have to be marked up in this way and if so, should they not have to put the total price as well?

mum26

!!!! thats ridiculous! so if i see a pack of felt tips labeled a pound i should expect to pay £25 if it is a pack of 25 pens?

tesco are getting tooo greedy!

John_T_5

I have never heard so much nonsense in my life, the Supervisor was wrong.

Staff in retail outlets too often quote things as coming under European law, not because they know any specific legislation, just because they are relying on the consumer being ignorant of the appropriate legislation to call their bluff.

I know that sometime the European Parliament can't make some strange directives but this isn't one of them.

I would contact trading standards about this matter, it might not be of any consolation to you, but a nice big fat fine or a kick up the pants for the company should at least give you some satisfaction.