Denied Refund at Tesco!

ben500

troo wrote:

We bought a spray-gun thing for the end of the hose pipe, £2.50. The packaging said "made excusively for Tesco". When I used it, it leaked everywhere so I took it back and asked for a replacement but they've sold out so I asked for a refund. Now, I couldn't find the receipt or packaging but thought it'd be OK as it was "made excusively for Tesco". The whole range had been reduced to half price, I was happy to accept £1.25 in cash or vouchers as I couldn't prove I'd paid full price for it. But NO, she wouldn't give me anything. I had to wait 20 mins to talk to the woman in the first place, there were 2 people in front of me and we all had to wait while she messed around with a microwave box while muttering "I hate this shift on a saturday, it's a nightmare, I really don't want be here, blah blah blah" :rolleyes:

Tesco have got worse and worse over the past few months so Asda here I come



Only problem is I've got £47 in Tesco savings stamps which means I have to go back at least once to spend the bloody things :rolleyes:

If an item is not fit for the purpose for which it is sold as certainly seems the case here as you have described it, then you do not need a receipt in order to obtain a refund, you can be required to demonstrate that the purchase had been made from that company but if it is solely distributed by Tesco then that is proof enough, if all is as you state then your statutory rights as a consumer have been violated and you would have cause for redress I would take this up with their head office who I'm pretty confident will confirm you are indeed entitled to a refund the only question is how much, as you state you are prepared to accept the current retail price of the product I cannot see any problem, if you can demonstrate that you paid more then that is the refund you are entitled to as I'm pretty sure you would need to provide evidence of paying a higher price than the current retail. Your contract is with Tesco and not any single individual branch of Tesco so you could go to another store if you wish but personally I would return to the same store and rub this little madam's nose in her own mess.

As for the stamps I cannot be sure but I believe you can request redemption by cheque if you do not wish to use their stores again, but without checking the t&s I would guess there has to be some provision for you to obtain your money in such an event.

ben500

oldmotherreilly wrote:

A bit different but the other week I bought two boxes of puzzles from Tesco from a section with reduced goods on it where the shelf ticket read 'Disney puzzles £2.49 each'. When I got to the till I had been charged £9.96 for each so went to Customer Services. The assistant came over to the shelf with me and said that the puzzles were £2.49 each ie as it was a box of 4 puzzles the price was £9.96 in total and that they had to be advertised like that due to European law. I argued with her for ages, especially as next to it there was a pack of roller skates for £9.99 each which she said was per boot-who is going to buy one roller skate I asked? I pointed out that I was not allowed to buy just one of the puzzles and that the price advertised would logically point to each box being £2.49 but she would not accept the argument. Eventually the supervisor was called and she agreed to refund the difference but it took a long time to convince her and when I went in the next time they still had the puzzles and the skates marked up in this way. Any clues as to whether she was right and European law dictates that the goods have to be marked up in this way and if so, should they not have to put the total price as well?

Absolute gobshi*e.

You were overcharged and entitled to refund and replace under their own policy no dispute there whatsoever.

wallace_3

troo wrote:

We bought a spray-gun thing for the end of the hose pipe, £2.50. The packaging said "made excusively for Tesco". When I used it, it leaked everywhere so I took it back and asked for a replacement but they've sold out so I asked for a refund. Now, I couldn't find the receipt or packaging but thought it'd be OK as it was "made excusively for Tesco". The whole range had been reduced to half price, I was happy to accept £1.25 in cash or vouchers as I couldn't prove I'd paid full price for it. But NO, she wouldn't give me anything. I had to wait 20 mins to talk to the woman in the first place, there were 2 people in front of me and we all had to wait while she messed around with a microwave box while muttering "I hate this shift on a saturday, it's a nightmare, I really don't want be here, blah blah blah" :rolleyes:

Tesco have got worse and worse over the past few months so Asda here I come

Only problem is I've got £47 in Tesco savings stamps which means I have to go back at least once to spend the bloody things :rolleyes:

The fact the product is exclusive to Tesco does not matter - you need to provide proof that the item was paid for in the first place, and that you did not steal it. (Note that I am NOT suggesting you did steal it)!

If you have no receipt, then a credit card slip, bank statement or chequebook stub should be sufficient.

HGLTsuperstar

No I understood what you were saying, I just think Tesco would weasel out of it with some line about "People pick things up then put them back somewhere else etc"; also as pointed out, chilled goods are non-refundable or replacable after leaving the store for issues of food safety etc
But try it anyway, and good luck!

wallace_3

The law does state that a unit price must be provided, but only when products are sold loose from bulk (e.g. fruit and vegetables) or required by the Weights & Measures Act to be marked with an indication of quantity (e.g fuel, price per litre).

mum1964

I bought a ser of 3 suitcases from Tescos, I took them on a plane as you do. They became crushed and although I took the matter up with British Airways, I felt the cases were not suitable for the job. The girl at Tescos said " if you take them on a plane what do you expect." I told her maybe their suitcases should have a disclaimer, saying not suitable for use as holiday luggage.She did not get the joke. On a posative note BA aranged for 3 suitcases to be delivered to me by means of compensation via courrier. When they arrived it turned out they were made by Antler and retail at £112 pounds each. I am so pleased that Tescos would not give me my money back.
regards to all
Elaine

tru

A strongly worded e-mail will be on it's way to Tesco later

Just a thought, would they be able to trace sales through my Clubcard account?

Mumstheword

Yes, Troo, that is one of their main reasons for the clubcard - they can keep a log of your purchasing habits. That's why we all get different money off vouchers from them- they are tailored to us specifically.

Usually, a bank statement/cc statement etc could prove the price you paid, but in the case of a supermarket shop, you have no way of doing that because so many items are usually bought together. It is thoroughly unfair for you to lose out because they reduced the price of the product. As the product was not fit for the job, I would ask head office to replace it with the same, or at least equivalent, product. You are only asking to be in the same position you were at the point of sale, ie, a working product.

princessmoneysaver

Glad wrote:

stores won't exchange food items if there is nothing wrong with them

I have exchanged food items more than once when a similar thing happened with no problems

Yvonne

CrazyChemist_2

HGLTsuperstar wrote:

No I understood what you were saying, I just think Tesco would weasel out of it with some line about "People pick things up then put them back somewhere else etc"; also as pointed out, chilled goods are non-refundable or replacable after leaving the store for issues of food safety etc
But try it anyway, and good luck!

I'm afraid you've got the wrong end of the stick again

Are you suggesting that someone accidentally picked up the entire contents of one shelf (about 20kg of frozen prawns!) and placed them on a different shelf, whilst removing the contents of the second shelf and disposing of them elsewhere, then replacing the label from the first shelf on top of that on the second shelf? :rotfl: All this without being noticed by anyone? :rotfl: :rotfl:

To reiterate ben500's point, all products are refundable and replaceable.