Windows wont load and pc closes down after taking it to shop

danivtec

Hopefully some good news there.

I'd imagine hes renewed the thermal paste and reseated the heatsink and fan.

Lady_K

When its back is it ok to connect it back up to the monitor with the thick colour band horizontal lines on?

Lady_K

I've got it back and using it now, hope it stays on thats all. Why do you think its come back with zone alarm removed and some of the settings a bit different such as when I click start its usualy straigfht up list but its gone back to the other square shaped?

danivtec

If your using it now sounds like its fixed, just keep an eye on it for a while.

Not sure why the seettings have changed and zone alarm has gone, shouldnt of needed to alter anything if your just repairing the fan/heatsink.

Sounds like the windows theme has been changed and zone alarm has been removed.

Do an online scan http://housecall.trendmicro.com/uk/ just to make sure nothing has been planted on your machine.

Lady_K

I didnt see that last message and I'm installing zone alarm now. Should I run that housecall thing before I instal zone alarm then or can I do it when its installed?

The reason I didnt see the message straight away is because as I sent my last one a blue screen came up and said windows has to close so it then rebooted the computer.

The man who handed the pc over top my daughter was the nasty man from the shop. He said he didnt know what had been done to it so he couldnt tell her as the other man did it but it had been left on for 3 hours. Shouldnt they take note of whats been done when a job is carried out

danivtec

You can run the housecall either before or after installing zonealarm.

The guy is a total moron, what is a simple job has been totally cocked up by him.

You normally get blue screens?

Lady_K

I'm so fed up

I'm back on my daughters laptop now I cannot get ono the intern on the problem pc although it says connected hn I check from control panel. cant download zone alarm it say cnt find msi package or something. I did download the file bfore I lost connection on there but didnt get o intal it so I have the ile but it says download and intal or just donload on there.

I get blue screens and it closes down they are too fast for me to see exactly ht they say but i BRIEFLy GLIMPSED RUN system DIAgnostic tool. I don't know here to start, I DONT KNOW WHAT TO USE FOR FOR THE MMENT ITS DOING A standard NO ARCHIVE SCAN WITH the virus checker i have on there cabt rem which it is bt it stts with a and its free its a good pn though. i'M TERRIBLE ON THI LAPTOP SO PLEASE EXUE THE TYPING I'm just too fed up to keep correcting it like ihave been doing. I am o fed up I don't an o ring the shop. MAYBE THEY COULDNT GET ZONE ALARM BACK ON AFTER THY OOK IT OFF, I dont believe they kept it n for 3 hours i REALLY dont.

What ould i o to check it wha tools should I use and i don't know why i CANT GET ON TH Net on ht one as this laptop is using he wireless network

Why woul thy need to take zone alarm off in the first place and why wouldnt they put it back on again even if thy had to take it off

BritBrat

If I was you I would backup any important documents/pictures and restore the system.


You sure it's not just having a April Fool on you

Sorry could not resist.

Lady_K

I could try but it turns itelf off een in safe mode. I really dont know what to do anymore. do you think should call the shop back again?

danivtec

Can you check the BIOS again to see what the temperatures are like?