Windows wont load and pc closes down after taking it to shop

Blackjack_Davy

It's difficult to know exactly what's going on without seeing the PC. It could be a number of things potentially at fault, the only option is to try to eliminate every possible thing one by one.

Heres the first thing I recommend: since it sounds like a hardware fault test it first without booting windows (we'll test that further on) by doing this:

reboot the machine. At the same time (and before windows boots) enter the BIOS settings by holding down the "delete" key. A list of BIOS options should pop up.

Don't touch any of the settings. Just leave the PC for a time, for 15 minutes at least. Does it still reboot automatically? If so, it's a hardware fault. If not, the problem lies elsewhere; possibly with Windows.

danivtec

Lady K, where are you located?

Lady_K

aknot wrote: »

As said in post 2, but whatever it is the guy does sound like a right cowboy.

:beer:

Sorry didn't see that bit but my daughtr said he did put some gloopy stuff on in between changing the fan

danivtec

I'm in Nottingham area

I'm thinking of going back to the shop but don't trust them really now but I can't do it myself. It closed iself down again by th way from safe mode but after nightime it did sty in safemode for about 4 hours. It never finished the diskcheck on the d drive

danivtec

Lady_K

Check your PM

Blackjack_Davy

Whatever you do don't take it back to that shop! Take it someone who actually knows what they're doing.

Lady_K

Blackjack_Davy wrote: »

It's difficult to know exactly what's going on without seeing the PC. It could be a number of things potentially at fault, the only option is to try to eliminate every possible thing one by one.

Heres the first thing I recommend: since it sounds like a hardware fault test it first without booting windows (we'll test that further on) by doing this:

reboot the machine. At the same time (and before windows boots) enter the BIOS settings by holding down the "delete" key. A list of BIOS options should pop up.

Don't touch any of the settings. Just leave the PC for a time, for 15 minutes at least. Does it still reboot automatically? If so, it's a hardware fault. If not, the problem lies elsewhere; possibly with Windows.

Thanks alot. Its been on over 15 minutes on the BIOS page and it has not closed down itself automatically. What should i do about closing it down? Or should i do anything else? By the way there is no mouse arrow on there, is that normal? I presume so.

Blackjack_Davy

Interesting! Don't worry about the mouse thats normal. Leave it on for as long as you can and see what happens. If you want to close it down just press the power on/off button on the PC or press ctrl+alt+delete to reboot is probably the easiest way to exit the BIOS.

In the mean time check the temperature settings. Take a look at this page:

http://en.wikipedia.org/wiki/Image:AwardBIOS_CMOS_Setup_Utility.png

There should be a screen something like this. Select the "PC Health Status" option or whatever yours says and on the menu that appears there should be a set of statistics for CPU temperature, CPU fan speed, System temperature etc. Post what they say here.

Lady_K

I wasnt able to see the message in time so the only thing i thought which was ESC button. It just closed and when i pressed the PC button it would not start again, as usual. Until i had switched it off at the mains. I will put it back on again in the BIOS to check the above. Thanks alot.

danivtec

Done a bit more reading on the subject, if you have to switch it off at the mains to get it to power on it looks like a heat issue. The new fan and heatsink probably arent installed correctly which is causing the cpu to overheat then shutdown. Will know more once the temperatures from your BIOS are posted.

PS before you did anything with the graphics card fan did it exhibit this problem of shutting down after a short while?

colin13

as has been said it may b overheating my pc was over heating and cutting off after 20mins or so wot i did was take side cover off get a hair drier on cold setting and blew all the dust out of the pc it has worked great sisnce if u think its ur graphics card remove it and restart ur pc window has on board graphics in system so if graphics card this will confirm or deny tht theroy