bloody royal mail

silverfoxdude

i had just woken up and my head wasnt clear i give him the wrong flat number yeh stupid i know,but at the end of the day it proved i was at home and no atempt was made to contact me via door bell at no 35,and it turns out thats policy not to deliver any item other than a standard letter.its not right

silverfoxdude

tattycath wrote: »

I rang the number and the automation recording said to phone the office in question in the first instance. I did this and was told it isn't standard practice to not deliver to multi occupied business premises and she gave me a reference number and said it was officially logged. I also told her that the message on the ansafone when you ring to rearrange is very annoying-the bit saying the quickest and easiest way is to collect parcel from office!!!
She said she agreed and the relevant office would be contacted and it should not happen again. The delivery guy will always try to deliver before posting a card through-If it does happen again I shall be on the phone!!!!

if you want an independant investigation then ring watchdog back if the post office give you no joy

slipthru

I live in the same kind of flats as you and the postman always leaves a card to. I have grumbled at the post office when collecting but have been told that the postman is within his rights to just card the delivery for you to collect.

silverfoxdude

slipthru wrote: »

I live in the same kind of flats as you and the postman always leaves a card to. I have grumbled at the post office when collecting but have been told that the postman is within his rights to just card the delivery for you to collect.

im sure your not happy with that kind of service, you should consider putting a complaint in also

silverfoxdude

if they are within their rights to just card a delivery why do they use a not at home card? why not use a we cant deliver parcels or registered post to flats card ?

custardy

tattycath wrote: »

I'm furious with royal mail too!!!. I was expecting a parcel so I asked for it to be delivered to me at OHs business address because we can guarantee someone will be there during office hours. The parcel was sent recorded delivery-as expected. We had a card put through saying no one was in (despite the fact that no one had even tried to deliver as someone was in!!!)and to phone to arrange redelivery etc. This was on thursday-the office was closed for easter bank holiday so I phoned up first thing this morning. Thge automated message said:
If you are phoning to arrange re-delivery the quickest and easiest way is to collect your parcel from our sorting office.
Well no, actually that isn't the quickest and easiest way when the office is only open between set times and people have to work. I have to say there is no wonder people have a low opinion of Royal Mail as we receive very shoddy service from them-why should we have to collect a parcel because someone can't be bothered to deliver it!!! Not only do they not try to deliver it, they will post a card through and when you ring up they will agree to deliver it to a local post office for an extra charge of 50pence!!!!
So I'm now toying with the idea of complaining, but the question is how and to whom???
Any advice and opinions greatly appreciated. Thanks in anticipation.

RM wasnt closed on thursday? im trying to decipher your post.
you organised a redelivery to a buisness address or it orginally went to a buisness address?
the 50p fee is to cover the post offices time. otherwise theres little point in them offering it.its an option for people which suits many

silverfoxdude wrote: »

i live in a new build block of flats with mailboxes and buzzers.and everytime they try to deliver anything bigger than a letter.they always put a nobody home card through the door.without ringing the door bell,i always complain when i go to pick the item up.and they say we will tell your postman,

.today i knew a package was coming so i looked out for him and asked him if there was anything for no 37 hes said no,.it was stupid of me because i live at no35 lol.

when i opened the mail box there was a card.,,once again he never rang the door bell .so i decided to ring the number on the card chose the make a complaint option,

.i told the woman about postman never ringing doorbell she said they dont ring doorbells on flats its proceedure to just write a not in card .so because i live in a flat i have less rights to royal mail service than home owners .didnt see that in the news

do you have a bell for each door
and is everyone marked fully to show which flat it relates to?
i dont know who is quoting this policy its allowable to leave a card.

silverfoxdude wrote: »

i have just rang royal mail to see if its policy that lad looked into it and said yes it is ,no first atempt is needed at flats with multi letterboxes.i called the postwatch watchdog the woman was not aware of this policy and is logging a complaint for me at royal mail.so if you live in a flat there is no point in waiting in for parcels or recorded delivery.i want a discount when i pay for parcels in that case as i have to wait 2 days longer for mail .

slipthru wrote: »

I live in the same kind of flats as you and the postman always leaves a card to. I have grumbled at the post office when collecting but have been told that the postman is within his rights to just card the delivery for you to collect.

going by this policy i could leave every packet it get this is a nonsense
one point to note.if a driver goes out and attempts deliuvery and gets no answer/access then they will pass a p739(red card) to the postie to deliver the next day

silverfoxdude

i know its hard to believe they have this policy but i rang the number on the card and post office complaint line on their website, they both said its policy no need for a first attempt with parcels or registered post .so in that case i should imagine they dont carry the mail in the first place what would be the point if we all get carded first time.is there any postmen on this site please enlighten us ?

silverfoxdude

custardy wrote: »

RM wasnt closed on thursday? im trying to decipher your post.
you organised a redelivery to a buisness address or it orginally went to a buisness address?
the 50p fee is to cover the post offices time. otherwise theres little point in them offering it.its an option for people which suits many



do you have a bell for each door
and is everyone marked fully to show which flat it relates to?
i dont know who is quoting this policy its allowable to leave a card.








going by this policy i could leave every packet it get this is a nonsense
one point to note.if a driver goes out and attempts deliuvery and gets no answer/access then they will pass a p739(red card) to the postie to deliver the next day

yes this is a new build every door number and buzzer is visable and working

custardy

silverfoxdude wrote: »

i know its hard to believe they have this policy but i rang the number on the card and post office complaint line on their website, they both said its policy no need for a first attempt with parcels or registered post .so in that case i should imagine they dont carry the mail in the first place what would be the point if we all get carded first time.is there any postmen on this site please enlighten us ?

see my sig
there is no such policy.this goes agaisnt RM's USO(universal service obligation just like star treks prime directive ) that every door in the UK gets 1 attempted mail delivery 6 days a week.
there are some pre arranged exceptions to this like some highland islands for example
now thats a national agreement.
now on a local level there are some variations.eg say im delivering on my route and a stair has broken buzzers and i cannot get access or speak to anyone.
after a few days i will stop delivering mail and will retain it for (technically) 7 days before returning it if there is no contact from the residents.
in this case i obviously wont be taking out packages for that stair

silverfoxdude

silverfoxdude wrote: »

yes this is a new build every door number and buzzer is visable and working

and like i have mentioned before the postman has never atempted to ring my door although in every morning as you all know we moneysavers get lots of little packages freebies ect its a pain to collect as there is no parking at our collection office