Another real work at home job (inbound sales)

snoop2008

You can only connect to WorkBooth with a LAN connection so will need an ethernet cable-at your own expense although most people seem to have one kicking around at home if they are on-line. Various wireless routers have been bandied about but I've found most I've tried have worked-so start with the cheapest and keep the reciept in case you need to exchange it


Thanks Duchy, but I am sure I read some where here a wirless router does not work with the workbooth?

auddel_2

snoop2008 wrote: »

You can only connect to WorkBooth with a LAN connection so will need an ethernet cable-at your own expense although most people seem to have one kicking around at home if they are on-line. Various wireless routers have been bandied about but I've found most I've tried have worked-so start with the cheapest and keep the reciept in case you need to exchange it


Thanks Duchy, but I am sure I read some where here a wirless router does not work with the workbooth?

Wireless does not work, I have tried lol, you really need to connect with ethernet cable. Most wireless routers also connect by ethernet and I think this is what Duchy meant- I have a combined modem.router supplied by BT - don't know if that helps.

auddel_2

Leigh73 wrote: »

PS - I've not had any initial 'group interview' at all, like some of you seem to have had.

Is this a good or a bad thing?!

Thanks.

Night x

I never had a group meeting due to technical issues lol. I was told they were not doing the group meetings anymore but this may have changed. From what I can gather it is basically an Introduction to Teletech.

snoop2008

Hiya Leigh,

Yep I had an interview for customer service, then was told I'd be great for sales because of my background. Dont worry too much about the questions its not that scary, although I understand what your saying. I was asked if my pc crashed whilst dealing with a customer, how would I handle the call.

Well my answer was simple and obvious, to me anyway, ring the customer back, and appologize for the inconvience!! that type of thing. He also wanted to know a background work history so I told him and the rest was v ery informal and friendly. So you will be fine.

He Put me onto Ellen also who will be contacting maybe today or tomorrow for the sales job, which in hindsight suits me just fine. But like I said I have to get my router up and running if not I will be put on the future candidate list which is also ok.

Take a look at the Job spec for inbound sales that Ellen sent me!!!



Teletech@Home Inbound Sales Representative
Location: United Kingdom Wide

Salary: Basic salary £6.00 per hour plus commission

Shifts: Weekly hours are between 22-26 hours per week and 4-5 days per week. All shifts Monday – Friday start at 4:30pm and will be a 6 hour shift. You will have to work both Saturday and Sunday between the hours of 8:30am – 6:30pm. Shifts on Saturday and Sunday will be between 4 – 6 hours in length.

Monday - Friday 4:30 PM - 11:00 PM
Saturday & Sunday, 9:00 AM – 6:00 PM

Training: Starts Monday, May 26th. Training is 20 hours per week for 4 weeks. Train in the comfort of your own home!!
*Classes are assigned by the Talent Acquisition team you are not
able to choose which class you will attend*

Class One:
§ Monday – Friday 7:00pm – 11:00pm BST

Class Two:
§ Saturday – Sunday 9:00am – 1:00pm BST
§ Monday – Wednesday 4:30pm – 8:30pm BST

Class Three:
§ Saturday – Sunday 1:00pm – 5:00pm BST
§ Monday – Wednesday 6:30pm – 10:30pm BST

Responsibilities
Answer inbound calls from existing customers for one of the UK’s largest Internet providers. Data entry of a variety of required profiling information for all customers who call in. Data entry will also be necessary to compile quotes, orders, and related reporting tools. Attain minimal levels of sales revenue performance based on existing tenure-based goals.

Let's face it, being successful in sales is all about achieving quotas; and this role is no different. You will have minimum sales targets that you will need to meet to be successful.
You will achieve your goals by providing exceptional customer service for inbound sales calls. You will also receive on-going training seminars to develop and maintain product knowledge, knowledge of our company, partner, industry, sales skills, and computer skills

Essential criteria
Minimum six months general sales experience or one or more years experience in customer service call center required.

Company specifics
TeleTech@home is the only large scale home working operation in the UK that offers employees both the security of a permanent contract and the stability of a salaried job- with all of the benefits you would get if you were working as a member of our on-site staff in one of our four UK contact centres.
As a TeleTech@home employee you will never have to set foot outside your home to meet the requirements of your job.
TeleTech is a team of winners, who understand that success is a combination of working hard and working smart. You will succeed in this role by living these values, along with the following attributes:


§ Making it a priority to fully understand your customer to be able to recommend the right products at the right time
§ Excellent oral and written communications skills, to make the message clear and overcome objections in a succinct and compelling manner
§ High integrity and strong work ethic
§ Positive attitude with confidence and a results focus
§ A commitment to providing the highest level of customer service to your customers


Benefits Include:
Free Private Health Insurance
Contributory dental scheme
Contributory Pension Plan
Company discount scheme
Holiday Entitlement

IT requirements needed:
DSL or High speed broadband internet connection
Land line analogue telephone service (Digital or VOIP not permitted)
Personal computer with:
§ 1GHz processor or better
§ 512 MB of memory minimum
§ Sound card
§ PC Speakers
§ CD ROM drive (can be the one built into your computer)

PaulK_3

Yep definately connect via ethernet as the workbooth system is linux based and does not work with a lot of wireless devices and it really will be easier to get it working with ethernet. Also there is a lot of data transfer occuring during the shift each day so you need as good a connection as possible to the router/ internet. Any instability will take you offline and can cause problems with your logging in again unless you drop offline for 10 mins or so while the server "forgets you".

siranswerer

snoop2008 wrote: »

Now the training begins on the 26th May, if I remember rightly but can someone PLEASE ADVICE, WHAT ROUTER CAN I BUY AND DO I ALSO NEED TO BUY THE CABLE. I have been accepted for the job but need to sort this out first. if not the guy said he will keep on his future candidate list and to send him a email when I have the router sorted.

I don't really know what to with the router when I get it, thats the problem!!!
its really bothering me and this is an opportunity for me to earn some money.

again, i would have to recommend any dlink or linksys router. my friend went and bought a belkin one, and although it seemed to work fine for her (ie passed the tech assesments), the tech guys told her it wouldnt work on the job. her only option is to know buy a linksys/ dlink anyway.

snoop2008

Thanks Duchy for your info, I now understand what you meant thanks to Auddel, cheers mate and for advice also. Yeap Paul been reading on here somewhere the pc crashes, no wonder the guy who interviewed me asked that question. lol...... Been looking at the Asdl that Oliver showed me, and found this one also. What do you guys think, will this one work also? My modem is a BT ASDL 100 VOGAGER. and from the info that Oliver gave me I think this will work. I can only try. Duchy I will keep the receipt!! lol

4-Port ADSL Modem Router

£28.46



http://www.maplin.co.uk/module.aspx?ModuleNo=222202&doy=23m4

Cheers guys for all your help, I just want to get started, what with the training, gosh 4 weeks is a longgggggggggggg time!! lol

Leigh73

snoop2008 wrote: »

Hiya Leigh,

Yep I had an interview for customer service, then was told I'd be great for sales because of my background. Dont worry too much about the questions its not that scary, although I understand what your saying. I was asked if my pc crashed whilst dealing with a customer, how would I handle the call.

Well my answer was simple and obvious, to me anyway, ring the customer back, and appologize for the inconvience!! that type of thing. He also wanted to know a background work history so I told him and the rest was v ery informal and friendly. So you will be fine.

He Put me onto Ellen also who will be contacting maybe today or tomorrow for the sales job, which in hindsight suits me just fine. But like I said I have to get my router up and running if not I will be put on the future candidate list which is also ok.

Take a look at the Job spec for inbound sales that Ellen sent me!!!



Teletech@Home Inbound Sales Representative
Location: United Kingdom Wide

Salary: Basic salary £6.00 per hour plus commission

Shifts: Weekly hours are between 22-26 hours per week and 4-5 days per week. All shifts Monday – Friday start at 4:30pm and will be a 6 hour shift. You will have to work both Saturday and Sunday between the hours of 8:30am – 6:30pm. Shifts on Saturday and Sunday will be between 4 – 6 hours in length.

Monday - Friday 4:30 PM - 11:00 PM
Saturday & Sunday, 9:00 AM – 6:00 PM

Training: Starts Monday, May 26th. Training is 20 hours per week for 4 weeks. Train in the comfort of your own home!!
*Classes are assigned by the Talent Acquisition team you are not
able to choose which class you will attend*

Class One:
§ Monday – Friday 7:00pm – 11:00pm BST

Class Two:
§ Saturday – Sunday 9:00am – 1:00pm BST
§ Monday – Wednesday 4:30pm – 8:30pm BST

Class Three:
§ Saturday – Sunday 1:00pm – 5:00pm BST
§ Monday – Wednesday 6:30pm – 10:30pm BST

Responsibilities
Answer inbound calls from existing customers for one of the UK’s largest Internet providers. Data entry of a variety of required profiling information for all customers who call in. Data entry will also be necessary to compile quotes, orders, and related reporting tools. Attain minimal levels of sales revenue performance based on existing tenure-based goals.

Let's face it, being successful in sales is all about achieving quotas; and this role is no different. You will have minimum sales targets that you will need to meet to be successful.
You will achieve your goals by providing exceptional customer service for inbound sales calls. You will also receive on-going training seminars to develop and maintain product knowledge, knowledge of our company, partner, industry, sales skills, and computer skills

Essential criteria
Minimum six months general sales experience or one or more years experience in customer service call center required.

Company specifics
TeleTech@home is the only large scale home working operation in the UK that offers employees both the security of a permanent contract and the stability of a salaried job- with all of the benefits you would get if you were working as a member of our on-site staff in one of our four UK contact centres.
As a TeleTech@home employee you will never have to set foot outside your home to meet the requirements of your job.
TeleTech is a team of winners, who understand that success is a combination of working hard and working smart. You will succeed in this role by living these values, along with the following attributes:


§ Making it a priority to fully understand your customer to be able to recommend the right products at the right time
§ Excellent oral and written communications skills, to make the message clear and overcome objections in a succinct and compelling manner
§ High integrity and strong work ethic
§ Positive attitude with confidence and a results focus
§ A commitment to providing the highest level of customer service to your customers


Benefits Include:
Free Private Health Insurance
Contributory dental scheme
Contributory Pension Plan
Company discount scheme
Holiday Entitlement

IT requirements needed:
DSL or High speed broadband internet connection
Land line analogue telephone service (Digital or VOIP not permitted)
Personal computer with:
§ 1GHz processor or better
§ 512 MB of memory minimum
§ Sound card
§ PC Speakers
§ CD ROM drive (can be the one built into your computer)

Hi Snoop,

Many Thanks for the helpful info.

I'm pretty down at the moment, as my Dad has just said, that I can't tie up his landline in the evening / he thinks he wouldn't be able to use the internet.

I'm going to try and talk to him, as I need this job, but I don't hold out much hope!

Please could you tell me, whether or not his broadband would be affected if, say while I was working with a wired (ethernet) connection straight to my Netgear (wired and wireless) router, could he still use his broadband by using the wireless connection to my router?

Surely his broadband wouldn't be affected that way?

Many Thanks,

Leigh x

snoop2008

Hiya Leigh,

Hun I am not sure about your dads concerns. Hopefully someone more knowlegable will come along and answer that question. Hey like you I do need this job so I I understand how you feel. If you get all the infor for the router and all is well, then I see no reason why you wont get the job!!!

Ellen phoned me today and I had a really good interview with her. I told her I was disabled, severe walking problems but it would not affect me working from home. The interview was very informal and I spoke alot about handling customers. So if I get my router up and running all should be well.

She has arranged for me to be interviewed with one of their excecutive managers tommorrow and I don't know if anyone was asked this, but I have to send in my CV which I have done by email. I have call them on a free number so hope all is well and after that Ellen will ring me back and give me the feedback. So I am crossing my fingers, but will just take it in my stride.

Please don't feel down ok, lets just see if dad can use his phone and see what happens.

Snoop x

auddel_2

Leigh73- I am not absolutely sure, but I think others have said that you can have someone else on the internet when you are working. In fact I think there is some people on my training who have two computers going at the same time, that is, one that is logged into workbooth and the other just normal. this means that they do not need to come out of workbooth when we need to go onto some different web sites when we are training (far to much hassle closing down computer to take out cd and then re-start computer in the normal mode, to go onto a particular website for info, and then have to close down and restart computer with workbooth).
I think that you should be ok to work and your dad to use his but perhaps someone-else here can verify this. #It is not that much different from both of you using the internet now at the same time. Don't give up Leigh.