"Make That Call" to NTL to reduce your charges!

Lady_K

Am I paying the right price? £21.50 (£22.50 from june 1st) I've got base tv and 123 phoneline. How come people seem to be paying less? My broadband is £9.99 for the moment with same £8 discount

aimme13

seems to be if they can charge you the full price they will but most people sign up on special deals.......the offers change all the time....my 12 month offer ran out last month so im now paying £45. £11 for tv (basic package), £17.99 for broadband and phone £10.50 line rental and £6 talk unlimited. Im gonna call up and see if i can get it cheaper......wish me luck......will report back later

cityjuls

has anyone twisted ntl arms further than this, if so how ?

1mb net £9.99 a month
tel line rental £5.25 a month free local/national calls eves and weekends
no tv as I never watch it.

I used talktalks latest offer as bait.

Lady_K

You prob have the 321 but for half price as its £10.50 till june 1st

Whats talk talks latest offer? Are you sure its local and national calls?

Shaanbles

I called NTL at the beginning of March to say I was considering moving as was cheaper elsewhere. They offered me free line rental for a year and 2mb BB for 6 months at £19.99 - then going back up to £24.99

Called 13th of April to verify this and ask for it in writing and got told, yes the notes were on the account, but they couldn't send me an email then and there as system was down and to call again - which I didn't get round to.

Surprise, surprise - got my bill this morning and I had been charged £10.50 for line rental, phoned customer services who maintained that they had never agreed to that, although there were some notes on my file saying they had! :mad:

Spoke to 3 people in customer retentions and the last one finally admitted that indeed they had agreed to free line rental.

So now I have free line rental for a year, also said I didn't need 2mb BB and prefer to pay £17.99 for 1mb, which she changed. She then went on to say as a good will gesture and to apologise for all the problems they would reduce my BB to £10.99 for 6mths.

Got the line rental agreement of her in writing via email:

"This is written confirmation that i have applied a £135.00 credit to the account thanks for calling NTL today "

Not sure I'll definitely get the BB reduction but we'll see on my next bill - at least I have the name of who I spoke to!

All in all quite happy now!! :beer:

dbuk44

ACT NOW - NTL are raising their prices. This is an opportunity to cancel any 12 month contract: http://forums.moneysavingexpert.com/showthread.html?t=187011

Former_MSE_Archna

This thread is now closed for discussion. Please report your success and failures in haggling with phone providers here.