Seller won't refund unpaid postage

frivolous_fay

tightwadman wrote: »

TOTAL RUBBISH and if as you claim, you work for RM you should know better. The seller is NOT paid to get the item to any seller. The seller receives a payment for postage from the buyer. The seller has little choice but to use RM as thanks to its near monopoly they have little choice. Would they pay Dedex or DHL prices etc. Once the seller has handed over any consignment to a postal company it becomes THEIR responsibility to deliver NOT The seller. If the seller includes FREE postage then yes they ARE responsible for chasing up any problems, otherwise they are not. Many sellers make this crystal clear in their terms of sale and may warn buyers to use Recorded or Special Delivery as losses in our wonderful Royal Mail are far from rare. If an item goes missing of couse I would not accept any responsibilty - why should I ?

Wow, that post is so wrong I don't know where to begin.

custardy

i like angry posts

StaffsSW

tightwadman wrote: »

TOTAL RUBBISH and if as you claim, you work for RM you should know better. The seller is NOT paid to get the item to any seller. The seller receives a payment for postage from the buyer. The seller has little choice but to use RM as thanks to its near monopoly they have little choice. Would they pay Dedex or DHL prices etc. Once the seller has handed over any consignment to a postal company it becomes THEIR responsibility to deliver NOT The seller. If the seller includes FREE postage then yes they ARE responsible for chasing up any problems, otherwise they are not. Many sellers make this crystal clear in their terms of sale and may warn buyers to use Recorded or Special Delivery as losses in our wonderful Royal Mail are far from rare. If an item goes missing of couse I would not accept any responsibilty - why should I ?

The sellers may make it clear that they "are not responsible for items lost in the post", but see how long that claim lasts against a paypal dispute. Have you read the T&C's of the paypal user agreement recently?

People visit this site to sound out answers to problems, but when chuff like your post is thrown into the mellee, then how is this in anyway helpful?
Would you care to link to any sources that back up your statement?

A common problem with MSE posts is that there is little distinction between fact and opinion, but your opinion is possibly one of the most mis-guided and misinformed I have seen on here in a looooong time.

Either that, or it's a troll post!! Our normally friendly Custardy seems to have been a bit riled in this whole thread, it's unfair to wind him up further.

Look at the facts. Recent baby, lack of sleep, and taking stick for having a job with RM. Give the guy a break!!! he has given us more inside information on the operations of the postal service than any other person I have met on tinterweb.

If anyone needs to challenge knowledge on the postal service, he really is the wrong person to pick on!!!

custardy

tightwadman wrote: »

TOTAL RUBBISH and if as you claim, you work for RM you should know better. The seller is NOT paid to get the item to any seller. The seller receives a payment for postage from the buyer. The seller has little choice but to use RM as thanks to its near monopoly they have little choice. Would they pay Dedex or DHL prices etc. Once the seller has handed over any consignment to a postal company it becomes THEIR responsibility to deliver NOT The seller. If the seller includes FREE postage then yes they ARE responsible for chasing up any problems, otherwise they are not. Many sellers make this crystal clear in their terms of sale and may warn buyers to use Recorded or Special Delivery as losses in our wonderful Royal Mail are far from rare. If an item goes missing of couse I would not accept any responsibilty - why should I ?

i do and as with any item of mail.the contract is with RM and the sender not recipient.
if you are merely passing on the buyers money to RM,then why is it subject to VAT for VAT registered ebay sellers?

plumb1_2

Hintza wrote: »

Neg them, that will get their attention.

.

Or P**s them off.

tightwadman

i do and as with any item of mail.the contract is with RM and the sender not recipient.
if you are merely passing on the buyers money to RM,then why is it subject to VAT for VAT registered ebay sellers?

Simple answer here Custard - IT ISNT! Most small time sellers are not VAT registered and so cannot claim back the VAT they have to pay Ebay for providing the auction service and which by the way was not always the case. The buyer pays the seller a postage fee to cover the cost of getting an item through the Royal Mail, so the seller is acting as an agent for the buyer UNLESS they make their sales post free by paying postage themselves in which case I would agree with you. It is RM who provide the service and you cannot reasonably expect sellers to provide refunds for problems caused by third parties. Let me put it like this - you are too busy to get your clothes to the dry cleaners so you give them to me and give me some money and ask me to help you out. On receiving the clothes back they are damaged - is it my fault or the dry cleaners and who will you expect to cough up?

And good old Stevew throws his hat in the ring again, conveniently forgetting that many ebayers wont take Paypal anymore so his argument is specious. Sellers have every right to set out their terms of sale and if buyers dont like them they dont have to bid. You will probably find its the experienced sellers who make it crystal clear they wont accept any responsibility for postal problems after suffering a bad experience. Stevew again conveniently forgets that all ebay listings must meet stringent criteria and if you break these then ebay will just cancel listings. All my listings carry a warning that I wont refund any losses in the post esp when I offer a Recorded / Special delivery option. They have never been cancelled......go figure and come back and give me some more advice when you have been selling on ebay for 10 years like me Stevew.

StaffsSW

tightwadman wrote: »

And good old Stevew throws his hat in the ring again, conveniently forgetting that many ebayers wont take Paypal anymore so his argument is specious.

There's a certain type of ebay seller that refuses to take paypal. They usually sell high end items from recently created accounts, or live in Nigeria.

Sellers have every right to set out their terms of sale and if buyers dont like them they dont have to bid.

Correct, they can say what they want in listings, but this does not set a precedent over the rules of selling on eBay. Or stopping bidders.

You will probably find its the experienced sellers who make it crystal clear they wont accept any responsibility for postal problems after suffering a bad experience.

No, I usually find it is the inexperienced or ignorant sellers who refuse to believe that if you sell on ebay, you have to adhere to their T&C's. It only takes a paypal INR dipute to make them realise that they are responsible for delivery, and besides, the Distance Selling Regulations, and consumer protection laws take further precedence in such situations.

Stevew again conveniently forgets that all ebay listings must meet stringent criteria and if you break these then ebay will just cancel listings. All my listings carry a warning that I wont refund any losses in the post esp when I offer a Recorded / Special delivery option. They have never been cancelled......go figure and come back and give me some more advice when you have been selling on ebay for 10 years like me Stevew.

We're not talking about the legitimacy of the listings, we are talking about the problem resolution issues after the sale. Two separate issues here, but nonetheless, innappropriate seller terms is a reportable offence. If you care to share some of your listings, there will be plenty of volunteers on here who will demonstrate this to you.

I would make myself familiar with this page before continuing your dangerously misguided diatribe - http://pages.ebay.co.uk/help/tp/inr-snad-process.html then have a close look at paragraph 11.3 of this page - https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_spp-outside#spp-policy Guess what happens if a buyer opens a paypal dispute, and the seller can not provide proof of delivery? Who do you think Paypal will allow to have the money?

It just goes to show that even "10 years experience" can not overcome lack of understanding. Take a few more years to understand how consumer laws and ebay work, then come back and I will accept your apology for insulting my intelligence. Until then, I very much doubt you will have anything constructive or even FACTUAL to add to this thread.

custardy

sigh,rm's contract is with the seller/sender

i can imagine you ordering from the likes of amazon and happily not emailing amazon if the item doesnt show?
just shrugging it off as being lost by whatever service they used?
chasing uo the courier?
or would you like everyone else contact amazon?

richto

The way to deal with this in future is to tell the seller you are not collecting the item until they refund the postage being requested.

If they dont refund, just claim money back via an item not received dispute.

rockin_plumber

richto wrote: »

The way to deal with this in future is to tell the seller you are not collecting the item until they refund the postage being requested.

If they dont refund, just claim money back via an item not received dispute.

In my experience you dont know what the item is until you pay the postage :rolleyes:

I had this a few Christmas's ago......
had an unpaid letter went to the sorting office to collect...
Wouldnt tell me what it was just I had to pay x ammount to get it...
I paid up and he said Happy Christmas... looks like its a card.

Until he handed it over I didnt know this :mad:
If I had I wouldnt have paid, and just left it there :rolleyes: