Help! Tesco coupon policy? I've been banned!

skipton

What an awful experience. It was bad enough for me when they wouldn't accept a 50p coupon on my £10 shop and I got a stroppy CS who said she had never known Tesco take coupons without buying the product. ( What a load of bull)! I do think some of these CS people are power mad and need sorting out. Did you get their name?

My mum once threatened the manager at Comet that she and some of my friends would stand outside with posters saying how bad their after sales service was etc. They soon sorted out her complaint. You could get the press down to see that!!!! that's if all else fails with your letter

PS How did you get so many coupons?

ROCKINGHAM

Absolutely disgraceful treatment igloo - which Tescos was it? I agree with ben500 - see a solicitor - usually they give the first half hour free - for advice. There have definitely acted illegally - trying to treat you like a common shop lifter - did they touch you at all - when they marched you off to the office - add common assault to the list too.

ben500

Nearly forgot

Write them a brief letter tonight stating you wisht them to secure all footage from store cameras for the period you were in the store stating app times in order to support future legal action, take it to the store and get them to sign a copy for each of you one for them one for you, get the most senior person on site to sign. They are legally obliged to secure the footage from the time you present your request, even if you don't want to go down legal channels still make the request,you never know what is around the corner with these people they could come back with a counter allegation to justify their actions because justifying they will need.

Your solicitor will take over the obtaining of any cctv footage for you but it is important not to give them the opportunity of destroying the footage by recording over any incriminating tapes etc, I can just see it now "As this area isn't open to public we just use the same tape and keep rewinding it etc etc"

Go in fast and hard and put them on the back foot.

ben500

I would recommend anyone who experiences such behaviour in any public building do the same. Always secure footage of cctv it KILLS any dispute!

Plus an obvious bonus is it costs them a fortune to do so.

ben500

!!!!!! I bet I'm missing all the bargains going through this thread.

LilacLillie

Also igloo............Take your story to the womens type magazines, that do real life stories.
You've done nothing wrong..............
LL

dastephens

What an awful and degrading way Tesco have treated you Igloo and in front of your 2 young children , who must have been very worried for you. How dare they treat customers like that, Who do they think they are!
I'v got some coupons to use this week and after your experience I am having 2nd thoughts! Looks like I will be shopping at Asda instead of Tesco's.
I agree with all the other postings that this should be dealt with by the highest level and hope this gets sorted out to your satisfaction.
Hope you and your children and feeling a little better after your horrid experience

wolvoman

I really cannot see the point in using a solicitor. The no win / no fee brigade will not be interested because there is no physical harm and will be a might difficult case to bring. And very, very few successful damages cases are won in this country for mental anguish and suchlike and when they are, it is for serious, life-moving mental anguish.

As far as false imprisonment goes, what actually happened? Did they physically hold you against their will? Or was it just that they insisted you hand over your Clubcard before you left the premises (bearing in mind it belongs to Tesco and has to forfeited at any request by them).

BUT, this is a might customer service c**k up by Tesco and you should go all the way to the CEO in getting an apology. Speak to the store manager, and ask who his boss is, and then speak to his boss and so on.

The only legal standing you may have is over whether they honoured the vouchers you tried to use, and for this you need a small claims court. Do you have the evidence to prove you are rightly entitled to all the discounts you were trying for?


I really think what Tesco has done here is disgraceful, but this doesn't seem a criminal matter, nor a civil matter. It is customer services (or lack of).

supers

Igloo. My heart goes out to you and as for the kids give them a big hug from all mse`s i for one will vent my support tesco are getting too big for there boots so when you give us the word,Go Get Em Girl !!!!!! your not alone.

ben500

wolvoman wrote:

I really cannot see the point in using a solicitor. The no win / no fee brigade will not be interested because there is no physical harm and will be a might difficult case to bring. And very, very few successful damages cases are won in this country for mental anguish and suchlike and when they are, it is for serious, life-moving mental anguish.

As far as false imprisonment goes, what actually happened? Did they physically hold you against their will? Or was it just that they insisted you hand over your Clubcard before you left the premises (bearing in mind it belongs to Tesco and has to forfeited at any request by them).

BUT, this is a might customer service c**k up by Tesco and you should go all the way to the CEO in getting an apology. Speak to the store manager, and ask who his boss is, and then speak to his boss and so on.

The only legal standing you may have is over whether they honoured the vouchers you tried to use, and for this you need a small claims court. Do you have the evidence to prove you are rightly entitled to all the discounts you were trying for?


I really think what Tesco has done here is disgraceful, but this doesn't seem a criminal matter, nor a civil matter. It is customer services (or lack of).

Don't take this the wrong way but are you by any chance employed by or affiliated to Tesco in any way?

Why would you advise anyone against seeking free legal advice on something such as this, when did it become legal for a store to detain someone against their will? why does someone have to actually touch someone to prevent them from leaving, she stated she was taken away from the public area, she also stated she made it clear she wished to leave and was not permitted to do so, does her refusal to hand over her clubcard somehow deprive her of her civil liberties or do you think perhaps in the event of someone refusing to hand over a card it is up to TESCO to seek to recover it by LEGAL means and not to intimidate and most certainly unlawfully detain its customers.

And I haven't even touched on the rights of the children