Help! Tesco coupon policy? I've been banned!

ben500

wolvoman wrote:

The only legal standing you may have is over whether they honoured the vouchers you tried to use, and for this you need a small claims court. Do you have the evidence to prove you are rightly entitled to all the discounts you were trying for?


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She could have offered a bucket of slugs and a handbag full of jelly and custard, if they accept job done transaction over!

Igloo has done nothing wrong here there is no hint that she was somehow in collusion with a store member who was acting outside of company policy to supply an unfair advantage, this member of staff was following company policy by accepting coupons for products not purchased, the worst she could be accused of is being greedy and if that's justification for detaining someone then Tesco are going to have a lot of snotyy little kids running around their security offices!

I can just see the Tesco greedy squad kicking in doors and dragging people out of bed for eating too many pies.

In fact I can't remember the last time I ate a meal that wasn't provided free by a supermarket accepting coupons for products I hadn't purchased, it was sometime back in 1981 I think so maybe they better try locking me up sometime when I'm passing their staff my wad of coupons. Then I can be assured the rest of my meals for a mighty long time will also be provided free of charge.

italiastar

I'll probably be next - I keep finding out of date stuff in their stores - the best one today was a pork farms sausage roll which expired on the 29th July 2005 - it wasn't even in the chiller cabinet, just with a load of reduced fresh bakery items - two of which were out of date. I keep reporting these to the manager and head office, but it's awaste of time.

ben500

Who left that soapbox there?

wolvoman

ben500 wrote:

Don't take this the wrong way but are you by any chance employed by or affiliated to Tesco in any way?

Why would you advise anyone against seeking free legal advice on something such as this, when did it become legal for a store to detain someone against their will? why does someone have to actually touch someone to prevent them from leaving, she stated she was taken away from the public area, she also stated she made it clear she wished to leave and was not permitted to do so, does her refusal to hand over her clubcard somehow deprive her of her civil liberties or do you think perhaps in the event of someone refusing to hand over a card it is up to TESCO to seek to recover it by LEGAL means and not to intimidate and most certainly unlawfully detain its customers.

And I haven't even touched on the rights of the children

I don't work for Tesco, in fact I'm a trained solicitor (albeit in company law).

If the store felt that the customer was defrauding the store in any way then they would do as they did. We all agree that the problem is caused by interpretation of company policy.

Incidentally, which specific children's rights are you referring to?

COPPERS459_2

Being a police officer hopefully I can help somewhat on the legal side of things.

Firstly Tesco can ban any person from the store without reason, as Tesco is Private Property.

The minute you are detained and brought back to any office is effictively an arrest.
The question now is were you detained incorrectly? Difficult to judge, you are not committing an act of deception as you are in no way decieving anybody, however the fact that you have been informed that in future you will not be allowed to do this and you have is effectively a case of fraud.

A bit of a sticky wicket in my opinion, but please let us know what happens.

I think you should personally not be detained for it, a quiet word to tell you that you are no longer welcome would have been better.

Leylauk

Thanks - that is useful info. However surely the fact that Igloo did not continue doing what she was doing but started using cashiers and not self service means that she did not continue as it was an offer - upto the cashier if they accept not like a self scan machine which has no choice?

ROCKINGHAM

I disagree with you Wolvoman, poor igloo was treated shamefully and illegally. She offered her coupons in payment for goods - its up to Tescos to refuse or accept - not be marched off against her will.

Trespassing is not a criminal offence yet the Manager threatened to call the police if she ever set foot in the supermarket again.

In my experience most cases for Damages are settled Out of Court. Criminal Litigation was my speciality and I can honestly say habitual shoplifters were treated better by the stores concerned.

No from what you have said Igloo I would certainly seek some free advice or else some of us will saying "I'm off to Tescos - I may be gone sometime."

RussLE

I never used the voucher approach before.....

But I will from here on.....

and I look forward to a similar treatment to what they have given you Igloo!

I'll kick their !!!!!! from pillar to post!!! JUST FOR YOU!!!

:rotfl: :j :rotfl:

cookiemonster25

how is she defrauding anyone, tescos claim back the value of these vouchers with the manufacturer so they are not out of pocket at all.....case of tin pot hitlers in my opinion :mad:

ben500

wolvoman wrote:

I don't work for Tesco, in fact I'm a trained solicitor (albeit in company law).

If the store felt that the customer was defrauding the store in any way then they would do as they did. We all agree that the problem is caused by interpretation of company policy.

Incidentally, which specific children's rights are you referring to?

As a trained company solicitor I would have hoped you would be familiar with the term "offer to treat" and understand there can be no deception or fraud here as the store has the option to refuse payment, like I said it could be a bucket of slugs a jar full of wasps or a tractor tyre they either accept or refuse payment.