Help! Tesco coupon policy? I've been banned!

thepearce

droopsnout, I take your point but the communications already received from Tesco already state they will take manufacturer coupons whether or not you have purchased the item referred to, I am just seeking better wording of this so as to leave tesco's own staff in no doubt.

"...With regard to coupons from brand name manufacturers, we are happy to accept one, even if you have not purchased the product. ..."

dollywops

thepearce wrote:

droopsnout, I take your point but the communications already received from Tesco already state they will take manufacturer coupons whether or not you have purchased the item referred to, I am just seeking better wording of this so as to leave tesco's own staff in no doubt.

"...With regard to coupons from brand name manufacturers, we are happy to accept one, even if you have not purchased the product. ..."

Regardless of the wording of any letter you receive from Head Office, the individual store manager can and will make his own decision regarding the acceptance of vouchers.

droopsnout

thepearce wrote:

"...With regard to coupons from brand name manufacturers, we are happy to accept one, even if you have not purchased the product. ..."

Yep, OK, they're officially happy to accept one coupon. Unofficially, many stores will accept more than that, under some other interpretation. And other chains follow suit.

I think under any new policy that we could end up with us all being able to pay with just one coupon, and maybe in all chains.

That's not a good move for us as consumers.

thepearce

dollywops wrote:

Regardless of the wording of any letter you receive from Head Office, the individual store manager can and will make his own decision regarding the acceptance of vouchers.

Which is stupid.

I understand the idea of locally made decisions but they should not go against a national policy, as then it wouldn't really be a true policy would it. If the advice from HO stated there is store discretion it would be different...but they don't.

thepearce

droopsnout wrote:

Yep, OK, they're officially happy to accept one coupon. Unofficially, many stores will accept more than that, under some other interpretation. And other chains follow suit.

I think under any new policy that we could end up with us all being able to pay with just one coupon, and maybe in all chains.

That's not a good move for us as consumers.

That "one" is the problem. Head Office have told me that this does not mean one in total but rather they will take one of each unique coupon you have should you not buy the products in question. i.e. you can use one "joey" if you haven't bought the DVD, but not two. To use two you would need to have bought two of the DVDs (or presumably one...?).

Regardless of it being one, or not, they have stated they take them. It shouldn't make any difference to the argument. If I were to shoplift one beer from a six-pack is that more acceptable?

droopsnout

But by pushing them into a corner, where they have to come up with an official policy that they will have their managers stick to, and be acceptable legally, and in terms of their reputation, you can only browbeat them into adopting a stricter policy, not a looser one, by which at least some of us are presently benefiting.

If they accept one "Joey" coupon, that's fine, especially if they're accepting single copies of other coupons, too. But if you push them into making a formal public statement, or issuing a formal policy, then they can only decide to toe the line required by the manufacturers, I fear.

Then, they won't accept a coupon at all unless the item is purchased.

That is the case right now here in France. Sad, but true. And over here, Carrefour is just as strong as Tesco. In fact, they are the world's second largest retailer, after Wal-Mart. No shortage of retailer power here.

jmarko

droopsnout wrote:

If they accept one "Joey" coupon, that's fine, especially if they're accepting single copies of other coupons, too. But if you push them into making a formal public statement, or issuing a formal policy, then they can only decide to toe the line required by the manufacturers, I fear.

As if Tesco could care what the manufacturers think! The situation here isn't the same as in France - in France there is more competition - much more.

If the manufacturer's really cared, they would have already said to Tesco that it was a problem and we would not be allowed to use any, like you said. What, in reality, will happen is the manufacturer will pay up and shut up as a price for having their goods in the supermarket where we spend £1 out of every £8 spent in the uk. Would you turn up the chance at a slice of that?

jmarko

ben500

wallace wrote:

Bit hypocritical bearing in mind two people with Tesco experience have stated one of your posts was a lie.

But what exactly do the Tesco Annual reports have to do with this thread?

Do you pluck your comments out of thin air or do you pay someone to come up with such crud on your behalf!

Firstly I don't recall anybody claiming I was lying apart from yourself of course in your post where you attributed YOUR words to me and then supported it with JIGSAW quotes.

Just to put it beyond dispute for you wallace as your obvious dislike for me is clouding your judgement and allowing your imagination to run riot on you.


I at no time stated that Tesco redeem every single coupon as you stated I did.

What I did say in response to another poster claiming that Tesco don't redeem ANY of the coupons and throw them away, was that Tesco do indeed redeem all their coupons and went on to further clarify this in later posts that whilst I concede that some meglomaniac managers acting as individuals may well destroy coupons in his or her branch or perhaps defaced and competitors coupons again may get destroyed. BUT that Tesco do indeed vigorously pursue payment for coupons redeemed and the NCH has a team dedicated to Tesco redemptions.

Despite your misquotes and imagination please note I have not accused you of lying in your misquotes for a good reason, it is because I don't necessarily think you are deliberately lying just a bit blinkered and extremely thick!

droopsnout

jmarko wrote:

As if Tesco could care what the manufacturers think!

That is very likely true, which is why I also added, with some emphasis, I thought, that as a large, respected company, Tesco cannot be seen to be flouting the law, even if manufacturers connive with them.

If the insertion of anything French into the argument clouds matters, then by all means forget it. I was merely trying to point out that in one major Western European country at least, big retailers don't accept coupons without purchase. If it can happen in France, it can happen in the UK.

wallace_3

ben500 - you are obviously too arrogant and proud to accept you are wrong, so instead you resort to personal insults instead. (There was me thinking this was an adult discussion board).

I note you still fail to clarify what the point was of posting a link to the Tesco financial reports.