brought Host for website but how to work email on Horde?

Wiggynut

Hermann wrote: »

I see the nameservers on your domain have changed now. :T

Also I sent you a test email today which didn't bounce back this time so hopefully you've got it and all is sorted out now.

Hi

I've just tried sending email to and it didn't bounce back BUT I didn't recieve it in Horde! (my website hosts email)
I can SEND emails from Horde and receive those ok.

I've done a DNS check through pingability.com and it's coming up with an error:
There was a problem while talking with the mail server. Got 'Socket Timeout Exception: Read timed out'

got this in the 'zone info' bit:
Heads-upThe A record localhost.mywebsitename.co.uk. pointing to 127.0.0.1 is a within private address space. This IP is not reachable from the Internet.



which I don't really understand!

getting closer though!

Wiggynut

richt71 wrote: »

Certain domain providers offer a paid for privacy on domains but be aware that certainly the .com and .net providers may be forced to stop offering this and reveal your details.

I do remember clicking the opt out ages ago.. .apparently they can suddenly change though.

1&1 sent me details on how to change it in user details and they sent this back

You may use the Alternative Reg-C/Admin-C that can be edited in the
control panel. Instead of setting up your User Data as the user settings
for your Reg-C/Admin-C, you can edit your contact details and use the
alternative option.

WHAT! - I can only find a user details bit which you can't change.. .might email them back and ask for clearer info - they do answer back quickly!

Thanks for your help

Wiggynut

Godders wrote: »

From what I've read your MX records are wrong (the part of your DNS entries that tell other machines on the internet where to send mail destined for your domain).

If your mail is being sent to the wrong server (1&1's mail server rather than 3ix) then they are definately wrong. Changing your nameserver may not necessarily automatically edit your MX record.

To send your mail to the people providing your mail services all you needed to do was follow this article, the change takes about 24/48 hours to propagate to any servers with the record cached, it would be instant for anyone else.

http://faq.oneandone.co.uk/domains/dns_settings/8.html

. If you'd like to modify the MX Record choose 'Other mail server'. Enter the MX records with priorities and click 'Save'. You can have up to 4 MX Records. If you'd like to backup your Mailserver with 1&1 Mailserver choose 'Backup mail exchanger'. Click 'Save'.

do I have to enter my email address through 1&1? I brought the domain name from 1&1 only.
I've signed up to 3ix to have some practise with a cheap host site.

I thought that once it's all going through 3ix then I would only have to deal with them for email?

I can currently send email from the email on the website host site but not RECEIVE them.. they are not being bounced back to the sender though.

thanks
:cool:

Godders

Your MX record is what tells other mail servers where to send mail destined for yourdomain.co.uk. Outbound mail from your mail server will work without any problem.

I'll give you an example:

If (I 'godders@sendingdomain.com' wants to send an e-mail to 'you@yourdomain.co.uk', the process is this:

1. My e-mail software/webmail interface passes the e-mail to my outbound (SMTP) mail server which checks if the mail is destined for another user at 'sendingdomain.com'. If it is it delivers it straight to the local account without involving DNS/MX or anything. This is probably why mails you send to yourself from yourself are working OK.

2. As you can tell the message isn't for someone at 'sendingdomain.com' so my mail server goes through the DNS lookup process. FIRSTLY it has to determine which nameserver has the correct records for 'yourdomain.co.uk'. It does this by asking the 'root' nameservers. These 'root' servers tell the sending mail server which nameserver around the world is authoritive for 'yourdomain.co.uk'. Initially for you this was 1&1's nameservers, however, you have now changed this (I think).

3. My mailserver now contacts the nameservers it just learnt about and asks them which server in the world handles mail for 'yourdomain.co.uk'. It does this by requesting a particular DNS entry called the 'MX' record (Mail eXchanger).

4. The MX record sent back to my server contains the name of the server that is responsible for handling mail destined for 'yourdomain.co.uk'. Note at this point the bit before the @ in your e-mail address is irrelevant.

5. My mail server now contacts your mailserver and tells it that it has a message for 'you@yourdomain.co.uk'. Your mailserver knows it is responsible for handling messages bound for '@yourdomain.co.uk'

6. You mailserver checks its list of allowed or known recipients and finds that 'you@yourdomain.co.uk' is perfectly OK and accepts the mail for delivery.

7. Your mail software sees there is a new mail and tells you about it Good times :T


Now - I think your problem lies with the information being returned by your nameservers in step 4 (1&1 or whoever you changed them to, it's fairly irrelevant - (even though 3ix online help states you must change your nameserver to them technically you don't, unless they are being anal about it and blocking your site unless you do,)). Your MX record that tells my mailserver which server to send mails to either wrong, or missing (sounds wrong at the minute).

You need to find out what the correct value of your MX record needs to be. It will be the name of the server at 3ix that accepts mail for your domain. They should be able to tell you this. In fact, from this article you should have this information in your welcome e-mail.

If your nameservers are now 3ix then I think you need to go into the cPanel for your site, Go into mail, then choose

Modify Mail Exchanger (MX Entry) at the bottom, and change it to the value they should have sent you.

Good luck, if you want to PM me your domain name I'll check it's current status and the MX record it's returning



P.S. This isn't the only or absolute way of doing this and misses out varius safety checks, anti spam things and other things like backup MX records, retry limits, blacklists etc, but it is correct for the basic mail transfer method used on the internet

Hermann

Wiggynut wrote: »

I've done a DNS check through pingability.com and it's coming up with an error:
There was a problem while talking with the mail server. Got 'Socket Timeout Exception: Read timed out'

got this in the 'zone info' bit:
Heads-upThe A record localhost.mywebsitename.co.uk. pointing to 127.0.0.1 is a within private address space. This IP is not reachable from the Internet.

Not sure whats going on with pingability. If you check your DNS at http://www.zoneedit.com/lookup.html it shows your mx record as 0yourdomain.co.uk which is what I would expect.

The A record shows as a vaild ip address, 66.7.xxx.xxx, which I assume is your webspace (check that it is).

The nameservers show as different to 1&1, check that what they show is correct for 3ix although the fact that the www seems to resolve to your webspace suggests they are ok.

Not sure why you don't receive the mails. There isn't a default mail account thats collecting them is there?

Hermann

Godders wrote: »

If your nameservers are now 3ix then I think you need to go into the cPanel for your site, Go into mail, then choose

Modify Mail Exchanger (MX Entry) at the bottom, and change it to the value they should have sent you.

Good luck, if you want to PM me your domain name I'll check it's current status and the MX record it's returning



P.S. This isn't the only or absolute way of doing this and misses out varius safety checks, anti spam things and other things like backup MX records, retry limits, blacklists etc, but it is correct for the basic mail transfer method used on the internet

Their MX record returns 0 sendingdomain.co.uk.

I have no idea how 3ix expect mx records to be but these much more likely to be correct than before but you're right the OP needs to check the welcome email to see if there are any additional details for MX records.

Hermann

As an aside wiggynut have you tried a google for your domain (minus the .co.uk)?

You've made it to top spot already, and that seems to be without any index page! Lol

In fact you seem to almost fill the first page of google results in various ways!:T

Now all you've got to do is find a way of making it pay.

Nice pics too.

Godders

Hermann wrote: »

Their MX record returns 0 sendingdomain.co.uk.

I have no idea how 3ix expect mx records to be but these much more likely to be correct than before but you're right the OP needs to check the welcome email to see if there are any additional details for MX records.

It would be interesting to see what you get if you telnet on port 25 to that entry. The pingabiliy.com test brought back " There was a problem while talking with the mail server. Got 'Socket Timeout Exception: Read timed out'" according to the OP. so it either couldn't connect to whatever it was, or it died half way through

A mail server of mine got quite a different response:
Mail Server: xxx.xxxxxxxxxxx.xx.xx


Server Namexxx.xxxxxxxxxxx.xx.xx
IP 64.xx.210.xx
LocationUnited States
Mail Server For*@xxxxxxxxxxx.xx.xx
MX Priority1
Connect Response Time570ms
Server 'Hello' Line220 xxx.xxxxxxxxxxx.xx.xx ESMTP Postfix (Ubuntu)
Open Relay?No Problems Found
RDNS Entryxxx.xxxxxxxxxxx.xx.xx .

Wiggynut

well... I'm just confused!
in my cpanel on 3ix it has a main email which is the half a name of my site without the @mysite.co.uk and gives no option for password but can configure to outlook and to go to webmail.
I've tried clicking on webmail to see if the emails are going there but it exactly the same email as the one that I've given a name (ie: myname@mywebsite.co.uk) and there are not emails in there.. if that makes sense.

I might have to email 3is... I did before but I didn't word it well and sent me info on how to configure outlook - which is not what I want!

Wiggynut

Hermann wrote: »

As an aside wiggynut have you tried a google for your domain (minus the .co.uk)?

You've made it to top spot already, and that seems to be without any index page! Lol

In fact you seem to almost fill the first page of google results in various ways!:T

Now all you've got to do is find a way of making it pay.

Nice pics too.

guess I picked an original name... or one that no one will search for unless they like strange types of dessert! :rotfl: