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AOL trouble (merged)

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  • jammin_2
    jammin_2 Posts: 2,461 Forumite
    Thomas99 wrote: »
    It did have, until Carphone Warehouse took over.

    How do you work this out? The staff haven't changed. The management haven't changed. The systems haven't changed.
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    jammin wrote: »
    How do you work this out? The staff haven't changed. The management haven't changed. The systems haven't changed.

    Users have been moved onto a different network though! (CPW)
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • jammin_2
    jammin_2 Posts: 2,461 Forumite
    espresso wrote: »
    Users have been moved onto a different network though! (CPW)

    Which affects the quality of customer service how?
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    jammin wrote: »
    Which affects the quality of customer service how?

    Well as many customers were not even informed of this change. it's pretty crap customer service!

    :rolleyes:
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • jammin_2
    jammin_2 Posts: 2,461 Forumite
    espresso wrote: »
    Well as many customers were not even informed of this change. it's pretty crap customer service!

    :rolleyes:

    I think you'll find that every AOL member was notified of the migration prior to it happening. :rolleyes:
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    jammin wrote: »
    I think you'll find that every AOL member was notified of the migration prior to it happening. :rolleyes:

    Obviously not! see here

    :rolleyes:
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • jammin_2
    jammin_2 Posts: 2,461 Forumite
    espresso wrote: »
    Obviously not! see here

    :rolleyes:

    That's because people don't check their email or take notice of the on screen prompts. Again, every AOL member was notified. Some just ignored the fact, and the instructions.

    I suggest, espresso, you get your facts straight before you come on here making slanderous comments. :rolleyes:
  • forever_19
    forever_19 Posts: 2 Newbie
    aol is driving me barmy slow slow what is the best time to phone them and the best number to use?
    many thanks for any help
  • forever_19
    forever_19 Posts: 2 Newbie
    When is best time to phone aol and best number to use please. I'm just being driven round the twist at the moment,well it seems like forever really:mad:
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    if you are changing suppliers you dont want to cancell you want to get a MAC number from them

    Tel no is 0117 919 1100 ask to be put through to cancelations team
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