Beware of E4B contract

BusinessEnergyBroker

Trying to defend peoples gripes against E4B is not what this is all about. That is unless you really are an employee of E4B?

Was this aimed at me? I think it has already been established that I am not, never have been and never will be an employee of any of the suppliers.

I would rather stick pins in my eyes.

I still look forward to the outcome of these on going complaints though (mine included)

fatlad1971

E4B have made it as hard a legally possible for customers brokers to gain the necessary information from them

They were insisting until recently that a brokers LOA had to come from the customers solicitor

Any company with stops a customer moving due to a restrictive 7 day clause is unethical IMO and is not working in the consumers best interests.

The sooner E4B are gone the better

BusinessEnergyBroker

They were insisting until recently that a brokers LOA had to come from the customers solicitor

We have been terminating accounts since June 07 and I cant say that we have had a problem with LOA's.

The sooner E4B are gone the better

But surely another independent supplier disappearing is just going to lead to less competition and poor deals for the customer as less choice will be available.

We need more suppliers not less.

lordie

BusinessEnergyBroker wrote: »

We have been terminating accounts since June 07 and I cant say that we have had a problem with LOA's.



But surely another independent supplier disappearing is just going to lead to less competition and poor deals for the customer as less choice will be available.

We need more suppliers not less.

I agree with you that SME`s need as many independant suppliers as possible. They also need suppliers acting ethically and in their best interests, which E4B do not. I am sorry but it is not in anybodies interest if having greater choice means having the likes of E4B offering unsuspecting customers what turn out to be very shady contracts.
I do agree with alot that you say on this thread, however, your opinions regarding E4B I feel are blinkered as you personally do not seem to have had too many problems with them. There is alot that you do not know about individual cases where E4B are causing a great deal of financial, and I think more importantly, personal grief for a growing number of people.

E4B know all about this thread and the many complaints its own customers have. If they were at all ethical and bothered about what their own customers think, and more importantly bothered about their long term future rather than just trying to make a fast buck, they would come on here and defend themselves regarding the various points being made. Surely with all the bad press they are getting about this 7 day window. Not only from their own customers, but from Energywatch aswell. It is time for them to rewrite their T & C`s omitting this clause. It is a huge price for alot of people to pay after being trapped in a rock solid contract for a further 2 years just, for in my case, missing a deadline by 1 day.

fatlad1971

BusinessEnergyBroker wrote: »

We have been terminating accounts since June 07 and I cant say that we have had a problem with LOA's.



I could if you wish dig up the Sunday telegraph article (i believe or maybe Sunday times) from about 8 weeks ago regarding E4B"s insistence on letters from solicitors and well as being pulled on their 7 day termination clause.

We need more quality suppliers , not suppliers who are using oppressive terms (IMO) and conditions and not suppliers who see nothing wrong with charging their customers 50 pence a minute to speak to them.

Personally as a utility consultant i could not put a client with them because of theses terms and conditions , the clause regarding reconciliation at term end also need clarification ..

BusinessEnergyBroker

Don't get me wrong I agree that there are many flaws with E4B, however I have yet to find the perfect supplier in the whole time I have worked in the industry.

I didnt see the article about the solictors letters I would be interested in seeing that. The only time I had an issue with the LOA was 2 weeks ago when it was insisted that the LOA be on the customers letterhead. We carried this out and accounts have been terminated successfully. I don't know why they chose this group of sites and singled them out when standard LOA's on our paper have been sufficient in the past (and in the last week)

Just shows that there are not set practices that E4B abide by.

fatlad1971

BusinessEnergyBroker wrote: »

Don't get me wrong I agree that there are many flaws with E4B, however I have yet to find the perfect supplier in the whole time I have worked in the industry.

I didnt see the article about the solictors letters I would be interested in seeing that. The only time I had an issue with the LOA was 2 weeks ago when it was insisted that the LOA be on the customers letterhead. We carried this out and accounts have been terminated successfully. I don't know why they chose this group of sites and singled them out when standard LOA's on our paper have been sufficient in the past (and in the last week)

Just shows that there are not set practices that E4B abide by.

Id be happy to email over a PDF scan of the article if you PM me your email address

I agree that no one supplier can be all things to all people

lordie

fatlad1971 wrote: »

Id be happy to email over a PDF scan of the article if you PM me your email address

I agree that no one supplier can be all things to all people

Hi fatlad,

I think alot of people would be interested to see that article. Can you copy and paste it into a post on here please?

joleyrocket

Anybody having problems with E4B should bypass Energywatch/Consumer Direct and send all complaints via Royal Mail recorded delivery to Andrew Wright or Steve Smith who are Director of retail Markets and Managing Director respectively, E4B attend twice monthly meetings at Ofgem (along with other energy companies and some charities i.e. Age Concern) so I'm sure both men won't be happy about personally receiving complaints about E4B.

Everybody will be aware that Ofgem are obliged to record your complaint and cannot refuse to receive this type of mail/complaint. Energywatch/ConsumerDirect are simply the eyes and ears of Ofgem, Ofgem are the teeth and !!!!!!!! and are the organization that do the slapping around the head.

Andrew Wright


Tel: 020 7901 7240
Andrew Wright joined Ofgem as Managing Director, Markets in January 2008. He has over 20 years experience in the Gas and Electricity sector most recently at UBS where he was a senior equity research analyst covering UK utilities.

Prior to this he was Head of European Utilities Research at Cazenove & Co and the UK Electricity and Gas Analyst at Merrill Lynch (formerly Smith New Court). Before his time in the City, Andrew worked in the electricity industry during its privatisation, spending six years with Manweb, the regional electricity company, in a variety of management and strategic roles.

Earlier in his career, Andrew worked as a consultant at Caminus Energy and as a research associate in the Energy Research Group at Cambridge University.

I personally think he looks a very amicable bloke.

fatlad1971

lordie wrote: »

Hi fatlad,

I think alot of people would be interested to see that article. Can you copy and paste it into a post on here please?

I only have it in PDF format

I have uploaded 2 articles here

http://www.!!!!!!/shared/static/8ic41c8r1o.pdf

http://www.!!!!!!/shared/static/51h9fxbgoe.pdf