PCS Sales Ltd

superscaper

grayzieuk wrote: »

Then perhaps my son can have proper Birthday present from play.com

Although just as a warning for anything particularly expensive, you're not even covered by the sale of goods act or distance selling regulations when buying from play.com. Something to keep in mind depending on the risks etc. Things rarely go wrong with play and people have had good resolutions of things going wrong but they don't adhere to the same laws we do and don't have to. The very expensive items from them to be honest I don't know of anyone personally where it went smoothly.

Ignite

Looking at the statement that Andrew Douse has made, I would be VERY worried if I was a customer of theirs. This part is especially worrying.

The more sales we make the faster we clear the outstanding refunds. With the current order volume we are looking at 4-6 weeks but as the sale increase again we can easily clear all refunds in less then 14 days.

Reading this, it seems like they have some serious cash flow problems. Also, as somebody has previously stated, the Distance Selling Regulations state that all refunds MUST be made within 30 days. If this statement is from Andrew Douse, then he has stated publicly that they are breaking the law!

so2006

They should get a loan lol
ok now i agredd with Ignite demand for a refund

grayzieuk

superscaper wrote: »

Although just as a warning for anything particularly expensive, you're not even covered by the sale of goods act or distance selling regulations when buying from play.com. Something to keep in mind depending on the risks etc. Things rarely go wrong with play and people have had good resolutions of things going wrong but they don't adhere to the same laws we do and don't have to. The very expensive items from them to be honest I don't know of anyone personally where it went smoothly.

I have spent loads of money with play.com including £800 for an LCD TV, arrived next day. I know loads who buy from play and never had a problem. Yeah from time to time with the larger companies things can & do go wrong due to the sheer number of orders they process each day. Same with amazon last Xmas when they were swamped with last minute orders but at least they were honest and up front about it. I can wholly respect their honesty but this guy is an idiot, actually admitting that he will break the law in not refunding me. All i wanted to know was why he had taken my money and when i could expect delivery.

Also admitting that he cannot pay me and others back till he gets more money coming in. I do fear my £86 is gone for ever, i cannot buy his present until i get this money back due to having 10 year old twins, and with it being so close to Xmas too. The coffers are sparse to say the least.

I am trying to find time to get into my local Police Station and report this as fraud, he cannot be allowed to do this to anyone else. What he is doing must be subject to some criminal law.

superscaper

grayzieuk wrote: »

I have spent loads of money with play.com including £800 for an LCD TV, arrived next day. I know loads who buy from play and never had a problem. Yeah from time to time with the larger companies things can do go wrong due to the sheer number of orders they process each day.

Just saying that every single person I know personally who's ordered something of significant value off them has had problems. My main point wasn't how often things go wrong but that when they do you've got no legal back up with play, so you'd be in an even worse position legally than with PCS Sales Ltd where at least you can take them to small claims under SOGA and DSR. Most people don't realise that, when they order from play, they assume the same consumer rights apply. Just seemed like an ironic suggested alternative, to pick pretty much the only major online retailer where your consumer rights don't apply.

grayzieuk

Are play based in jersey?

If so why aren't they covered until UK Consumer law?

But then again we all know that businesses make thier own laws.

CD-WOW are Jersey based and they were threatened with closure last year because they supplied Chinese DVD's.

Just hope i can get some dosh back to make my son happy.

grayzieuk

Thought i'd be a bit clever.

Noticed in his spiel that he had employed new staff last new year. So i have been on the recruitment sites and low and behold i find an advert advertising for staff to work @ PCI Express shop.

The best bit is that our Mr Douse gave his mobile number as a point of contact his mobile number is on the web link below


http://www.jobserve.com/RecruiterDirectoryListing.aspx?id=74782

:rotfl:

superscaper

grayzieuk wrote: »

Are play based in jersey?

If so why aren't they covered until UK Consumer law?

But then again we all know that businesses make thier own laws.

CD-WOW are Jersey based and they were threatened with closure last year because they supplied Chinese DVD's.

Just hope i can get some dosh back to make my son happy.

Jersey isn't in the UK, it isn't even in the EU so doesn't even get covered by EU laws.

CD Wow are based in Hong Kong, not Jersey and it was the former owners who were taken to the high court by BPI under copyright laws and even then there's probably little they can do to enforce the judgement. But with small claims the claim must be brought within the juristiction of the defendant. Which in this case is outside of the UK. The SOGA and DSR definitely don't extend beyond the limits of the UK and even within the countries within the UK there are variations (e.g. Scotland five years where England and Wales have six for time limit) etc.

grayzieuk

Jersey sure is wierd, it retains our Soverign, is classed as a britsh Island but s not part of the UK. It can decide it'self whether to adopt our laws.

CD Wow is based in the UK, here check this out from Companies House

Name & Registered Office:
CDWOW.COM LTD
DEPT 706 19-21 CRAWFORD STREET
LONDON
W1H 1PJ
Company No. 06528074

Was only registered last month, can't remember what it is but to puport to trade as a uk retailer they had to register the fact and also disclose that products were shipped from another country. Vaguely remember our E-Commerce manager telling me whilst having a few beers at our company Xmas bash. I work for a Pan European independent travel company with varous web sites across europe. I work in the IT Dept but on the tech support side, all this e-commerce lark is reall hard work with all the legislation that is being implemented.

:beer:

superscaper

grayzieuk wrote: »

Jersey sure is wierd, it retains our Soverign, is classed as a britsh Island but s not part of the UK. It can decide it'self whether to adopt our laws.

CD Wow is based in the UK, here check this out from Companies House

Name & Registered Office:
CDWOW.COM LTD
DEPT 706 19-21 CRAWFORD STREET
LONDON
W1H 1PJ
Company No. 06528074

Was only registered last month, can't remember what it is but to puport to trade as a uk retailer they had to register the fact and also disclose that products were shipped from another country. Vaguely remember our E-Commerce manager telling me whilst having a few beers at our company Xmas bash. I work for a Pan European independent travel company with varous web sites across europe. I work in the IT Dept but on the tech support side, all this e-commerce lark is reall hard work with all the legislation that is being implemented.

:beer:

I think they're the new owners. The ones that were taken to court were Music Trading On-Line (HK) Ltd which are Hong Kong based (i.e. you won't find them registered in this country or have a UK address) and they don't own CD Wow anymore. "CDWow.com Ltd" although a "new" company registered in the UK weren't involved in the court action (they didn't even exist at the time of the case) and so the fact they are UK based doesn't really come into it because they weren't the people that were sued by BPI.