selling books on Amazon - tips for more profit

NCW_2

I wonder if somone can help me. I sold an item on Amazon on 3 November and have just had an email from the buyer saying it has not arrived. Please can you advise me on what I should do now? I have the postal certificate. Many thanks.

Hintza

Royal Mail will not do anything until 14 days have passed. Once that happens get a claim form from the PO and send that off.


How you deal with your customer is upto you. Personally I would either refund or replace the item. It really depends how irrate the customer is becoming. If you don't keep in constant comms with them you should expect a negative feedback.

I hope item was below £30 in value or the Royal Mail might reject your claim (using inappropriate sevice)!!

Hope this helps.

NCW_2

Thank you. Yes the toy was sold for £15.00 so should be covered. I had a similiar situation with ebay when a parcel never arrived and the seller sent me the postal certificate to make a claim. Do you know who should make the claim - buyer or seller?
I do not have another of the toys to send out so will need to refund the seller if i make the claim. Do you think I will get all the amazon fees back?
Many thanks.
NCW.

Hintza

Assuming you believe the buyer it should really be you that does the claim. If you refund all the money through Amazon yes you will get all your fees back.

I am not in very trusting mode just now have had a camera returned as broken and I suspect its been switched..........I did not get the serial number before I sent it!! Arghhhhhhhhh

NCW_2

Thank you. It's really hard to know if people are telling the truth but I guess you have to assume that they are.
NCW.

apprentice_tycoon

The seller should make a claim not the buyer so your ebayer was a bit naughty/lazy!

Make the claim but also ask the buyer to check that the parcel isn't at the sorting office waiting for them, sometimes the card isn't left or it gets binned with junk mail..this has happened with me a few times now so you might just be lucky.

If they don't find the parcel there then I'd refund them quickly, this will help your feedback rating, also email them a scan of the posting cert, it helps to show that it's not your fault.

I'm not sure what you will get back from the PO, you will need to print out the refund form so you can show your figures but they may not refund your postage costs.

apprentice_tycoon

Hintza wrote:

I am not in very trusting mode just now have had a camera returned as broken and I suspect its been switched..........I did not get the serial number before I sent it!! Arghhhhhhhhh

That was a sneaky trick - it wouldn't have occured to me to make a note of the serial number

Sofa_Sogood

Just checking out the Carry On films on Amazon and realised that people sell freebies from magazines. Is this ok? I don't want to buy any btw - not for Christmas anyway

I've got dozens of them ...

Bella13_2

Sold a CD on Amazon, for few pounds. Would anyone send this recorded? If it gets lost, is the claim process any quicker than if I just got a COP, please? In everyone's experience do buyers get annoyed if they have to go and collect from sorting office (if they weren't in to receive it)?

sleepless_saver

I should probably post this on grabbit, but I just noticed that Viking currently have a BOGOF on bubble bags :j..

works out at 9p each for 240x330mm, for example