Garden Rooms Great Offer

love2save

I gave up a while ago. What I don't understand though, is why B&Q took this 'offer' off and then put it back on again for more people to order.....just a way of borrowing money it seems to me.

Restricted

Hello1234 wrote: »

Clearly there are enough people here who suspected there was a mistake, and greed is getting the better of your judgement. If B&Q can show the reasonable person would have assumed it was a mistake then they can back out of the agreement. End of.

I feel you are being rather harsh on the B&Q staff that took the telephone and in-store orders. Are you saying that the B&Q staff are unreasonable people?

rb_1947

Restricted wrote: »

I feel you are being rather harsh on the B&Q staff that took the telephone and in-store orders. Are you saying that the B&Q staff are unreasonable people?

:rotfl: :rotfl: :rotfl:

Restricted

Finally, B&Q have updated the price on the system to £3579.10. It has taken them 6 days to do this!

Oh, and don't forget there is 10% off everything this weekend at stores within the M25.

Makes our 10% gesture of goodwill discount even less special!

mcallister1

love2save wrote: »

I gave up a while ago. What I don't understand though, is why B&Q took this 'offer' off and then put it back on again for more people to order.....just a way of borrowing money it seems to me.

I have only half given up- that is I've written the letter but probably won't get round to sending it.

arushofblood

PLEASE NOTE BEFORE READING.... I DIDN'T GO FOR ONE OF THESE SHEDS !

NETTYB3 wrote: »

Everyone is entitled to their opinion, thank you for adding to the thread.

Netty x

Thanks Netty

I know I'd be well chuffed if I'd got one but I really don't think they will send them out, despite all your best efforts.

I agree, B&Q have once again let themselves down here. Not though with a 'price error' as I trully believe it was, dare I say like Hello1234, and even more daring of me to say almost everyone that went for this deal thinks too :rolleyes:

It's their appalling customer service. The way that customers need to chase them for everything. Especially as this has happened before and will no doubt happen again. This I do agree warrants your time and efforts with letters to here there and everywhere.

Seriously, I know how you feel ! I'd have so loved one of these ! Never in a million years could I afford one at it's correct price. And so if you're 'that close' to getting one at a rediculously cheap price and it's just..not...rea...ching......your........grip......and finally slips away, you'll feel devasted, cheated, annoyed amongst other things, and so will try anything to have that prize shipped your way.

I think though, realistically you should be happy with any compensationary vouchers that hopefully will be offered. I bet you're all frantically tapping your replies quoting that bit eh ?

I wish you luck, but please don't let this take over your lives for days, weeks or months. xx

rb_1947

mcallister1 wrote: »

I have only half given up- that is I've written the letter but probably won't get round to sending it.

Go on, get it done - you'll fell better for it, I know I certainly did. I decided to fit in a bit of exercise at the same time by walking to the post office. :T

showman36

Seriously, I know how you feel ! I'd have so loved one of these ! Never in a million years could I afford one at it's correct price. And so if you're 'that close' to getting one at a rediculously cheap price and it's just..not...rea...ching......your........grip..... .and finally slips away, you'll feel devasted, cheated, annoyed amongst other things, and so will try anything to have that prize shipped your way.

Oh for gods sake grow up! if you feel "devasted" about this god help you in the real world, it wasnt a war no one got killed It was a shed, none of us got it end of story, if you feel that strongly about it dont shop with them again,but I guarantee if another misprice comes up the same people will buy again and all their morality will go out the window, get over it and move on.

Silk

Hello1234 wrote: »

Hello everyone,

The previous poster "Welcome" @ 5:31pm has got it right, you've almost no chance of compelling B&Q to honour the agreement.

The reason has nothing to do with the terms and conditions or the "acceptance" of your orders that were communicated by email after payment was taken (incidentally the phrase "we reserve the right not to supply you at our discretion" is not an unfair term in the context that it has been written into the terms and conditions, and somewhat irrelevant anyway).

The law that B&Q may rely on is the "doctrine of mistake". This allows them, in laymans terms, to withdraw from the agreement on the grounds that you knew the offer was too good to be true. Mistakes do, unfortunately, happen and you cannot expect to take advantage of that in good conscience.

If you doubt that any reasonable person would not have made that assumption, then look through some of the comments posted in this thread:

"Just ordered one. I will let you know if they honour the order."

"I just phoned customer services and it is showing on all their screens at the £357 price so they said they have no reason to think it is priced wrong !! Bargain of the century."

"Like me you knew it was a misprice in the first place, so don't go on making out that you are naive."

"I knew it was a misprice, but if B and Q have terms in their T and Cs that shouldnt be there then they should be held to account."

Clearly there are enough people here who suspected there was a mistake, and greed is getting the better of your judgement. If B&Q can show the reasonable person would have assumed it was a mistake then they can back out of the agreement. End of.

There is not one argument here that holds any water. If you want to save a few pennies, I'd forgo writing your letters - it's a waste of time and money. If you take this to court you can expect at least £100 costs if B&Q defend it. If you lose the case then not only will you be that £100 (or so) out of pocket, but you MAY have to cover some of their costs as well.

Sorry that's not you wanted to hear, I can only assume that whoever contacted Consumer Direct must have omitted some key detail when explaining the situation.

Of course, some of you will ignore this and go ahead anyway in blind ignorance of the law. That is, of course, your prerogative and you never know your luck but you might first want to look up the doctrine of mistake plus the Argos and Kodak cases on the 'net. Do try and read them properly though.

Good luck bargain hunters.

You'll need it!!

Hello Hello,
I don't understand when you say "We reserve the right not to supply" is irrelevant because that is what they are using to cancel the orders !
I assume that you mean doctrine of unilateral mistake as what they are going to have to rely on !
The main problem is proving this of course because they would have to prove either that the consumer knew that it was a mistake and as no one knew what the state of play was at the time the orders were taken then this was obviously not the case, Or that the consumer suspected that this was a misprice which is going to be rather difficult to prove based on B&Q's pricing and marketing strategy.
You will notice at the start of this thread that it came about because they sent emails out saying that they had a sale on of palladium conservatories so customers clicked on the sale and found the offending items, you will notice that not only was the item priced at £357 but they also pointed out the saving of £5241 a vast saving you will agree. However not unusual by any means when people look a bit further and find that it was previously on offer at £1600 and also when B&Q have many clearance and end of lines at 70/80% discounted. The defence is also seriously jeopardised when those who doubted the offer phoned B&Q staff and had the price confirmed ! It was also confirmed by staff who sold the item over the phone and in store.
As you will agree if staff can see nothing unusal in the offer then it's very doubtfull that the average consumer would be expected to suspect it's anything other than the usual clearance line offered by the store.
If it was not normal however for B&Q to have similar discounted prices then that would be another matter or perhaps if it was on sale at £1.60p from a previous price of £1600 then maybe it would be an obvious mistake and Doctrine of Unilateral Mistake defence would be cut and dried.
Interestingly as a side remark to emphasise this and I'm sure there will be many other examples that members will have purchsed over the years from B&Q. I bought a cooker hood end of line about 18 months ago that I paid £25 for instore and from memory it's previous price had been in the region of £212
which would equate to a discount of well over 85% !!!
I notice that you mention Kodak as an example, I think that would be a good example because if it's the one I'm thinking of from 2001 regarding the camera that was offered a report is here .....

At the end of 2001, when Kodak mistakenly offered a £329 digital camera for £100, legal experts argued that Kodak's automatic confirmation email formed a contract with the buyer, mainly because of the way it was worded.
"The legal consensus was that Kodak had formed a contract with the customers at the point when the confirmed acceptance of the customer's order, unless the company said something to the contrary," said Struan Robertson, a solicitor with law firm Mason's, at the time.
Kodak had to honour the sales at an estimated cost to them of £2m

It's interesting that you feel non of the arguments hold water as you put it but I think otherwise and the first and foremost argument is that B&Q formed a binding contract by sending out contract confirmation emails and double stamped the contract by accepting monies from the client !

PasturesNew

showman36 wrote: »

Oh for gods sake grow up! if you feel "devasted" about this god help you in the real world, it wasnt a war no one got killed It was a shed, none of us got it end of story,

roflmfao... that's made me laugh tonight
Thank you.