Garden Rooms Great Offer

prettypennies

I was considering sending a letter along these lines to B&Q:

Dear Sirs,

I am writing in response to your letters dated 13/02/08, advising me of your intention to cancel my purchase of a Palladium GR3 Garden Room (order number XXXXXXXX).

It is my understanding that a legally binding contract was formed when you sent me confirmation by email of my order and debited my account of the full payment of £377.11 on 09/02/08.

I have consulted with Consumer Direct. They of the opinion that the part of your Terms and Conditions which states ‘we reserve the right to refuse to supply any product at our discretion’ may represent an ‘unfair term’ and therefore it would be deemed unfair for you to not honour our legally binding contract on this basis.

I still would very much like to receive delivery of my goods as agreed in our contract. Should you be unable to fulfil my order it may be necessary for me to take further action to pursue the loss of bargain.

I do hope that this situation can be resolved swiftly an etc. etc.

Does this sound alright or does anyone have a better way of wording it?

rb_1947

I've just been to the post office and sent off my letter via recorded delivery - all for the princely sum of £1.04!

I feel much better now, time to treat myself with a wonderful cuppa... :coffee:

Trust_2

prettypennies, I would remove the last four lines

And put in, that

I have been advised to give you a period of 14days to resolve this matter, if the matter is not resolved I will have no option but to seek further advice.

rb_1947

Trust wrote: »

prettypennies, I would remove the last four lines

And put in, that

I have been advised to give you a period of 14days to resolve this matter, if the matter is not resolved I will have no option but to seek further advice.

Trust is right, I'd be a bit firmer with them and use words like "expect" and "will" rather than "may" etc.

penny_pinch

Hi all

I have just submitted consumer Direct and Watchdog forms ,now working on complaint letter to B&Q !!

prettypennies

Thanks for the advice. I [STRIKE]must try and [/STRIKE] will be more assertive

rb_1947

prettypennies wrote: »

Thanks for the advice. I [strike]must try and [/strike] will be more assertive

Lol, I hope you may be...

photome

No one has commented on my ? should we all write to a director at B and Q.

Or does someone have an email for a top dog there that we could all email along the lines of prettypennies letter

apf666

letter before action submitted, cost £1.04 recorded, supply or compensate or legal proceedings to commence

will see where it goes

:j

Welcome_2

I spoke to CD and she was having none of it. She said if it went to court the judge would chuck it out as its a mistake. However after speaking to a supervisor they have sent it to TS in southampton. I was told to contact B&Q and that each case is dealt on and one and one and not as a whole load of cases what ever that means.