B&Q up to 75% off sale on Outdoor Fun (swings, slides, etc) [CLOSED]

divadee

Hopelesswithmoney wrote:

Ordered a Mont Blanc - order confirmed etc etc

They rang to offer a Matterhorn as had cocked up on stock levels, said "yes fine". Had a call to say would be delivered today.

They rang on Monday to say I wouldn't be getting it after all and would be offering £20 compo.

Yesterday I received a card from the delivery company saying that delivery would be this afternoon.

This morning the vouchers arrived and the Matterhorn arrived this afternoon.

wow how lucky are you!!!!!!

Even though i didnt order anything i still keep an eye on this thread, and hope others get satisfactory outcomes!!

PhilCCFC

Al_Mac wrote:

Robin Coombes

Customer Service Advisor (Pivotal)

B & Q Direct

Tel: 0191 4433 841

Fax: 0191 418 6082

Emailed me today as they couldn't find any existance of my order, funny how I was phoned yesterday to refund and apology cash.

Might go to B&Q, grab loads of fidly things, go to cheque out, cause long queue, then when asked to pay, say I've changed me mind and walk out;)

This chap dealt with my complaint and he was very good, in fact I got the play frame that I wanted. I did hassle him, politely, every day to get progress reports so maybe that had something to do with it?

sarahmoo

whih play frame was it phil? cheers

PhilCCFC

sarahmoo wrote:

whih play frame was it phil? cheers

The Ben Nevis.

thedriver

Had my first reply from B+Q today by letter.

An apology. Yes. Any vouchers no.

I am really quite angry now as they even admit that the refund will be processed in due course....Only had my money for over a month now.

Gonna write back right now to state my intention to start legal proceedings, for breach and loss

ANGRY!!!!

Moglie

Just had 4th call saying sorry order cancelled. I said yes I know you've already told me three times...lol. He wouldn't enter into any conversation with me and said the last offer from them was a refund and £20 voucher

Tron_ADS

Ive just had a call from a really snooty woman from B&Q. I had actualy forgotten that they had failed to make the delivery of my playgym, so hadnt got round to doing anything about it.
I had received a phone call at work on the actual day of delivery taken by a colleague (as I was off work awaiting delivery!) saying that there was a stock problem etc. Since then I have had absolutely nothing whatsoever from them, no refund, no apology, nothing.

The lady who just phoned me offered me the £20 compensation that most seem to have been offered, but the page here I was on at the time of her call was the one where someone had received £60, so I told her I wasnt going to accept the £20 or a refund at this time, and I would write to them to tell them what I wanted.

I found the womans attitude towards me to be particuarly disturbing, almost like I was some kind of persistant complainant who they just wanted rid of or something. Negative vibes from the start, which is wonderful, considering they are the ones in the wrong. Also her "I dont know" answer as to why it had taken so long for them to contact me was really not good enough.

I do actualy now wish I had accepted the £20, as I havent the time to get into it. I bet they offer me nowt now.

Theres a lot of pages for me to trawl through on here, and again time is a restriction for me......please could someone summarise what I have read about them keeping hold of my money for 30 days and what this means, because they took the money out of my account on July 19th.

amanda40

Just spoke to Robin Coombes - he said nothing do with him and to contact the Doncaster Call Centre! We should all make our protests at B & Q by doing as a previous poster suggested. Piling up the trolleys, waiting till it is all through the till and then changing our mind! Even if you order online you can change your mind right up till the moment it is delivered or even within 28 days and still get a full refund. I am all for it - anyone else?

JasonLVC

Delivery Update.... You may recall I was given a new delivery date of today for my playcentre.

Cancelled this morning, no more stock, refund will be coming and £20 voucher.

Told that there was a big meeting yesterday and that this is the new agreed outcome for everyone from now on. Refund and vouchers. Kingfisher are in full 'fob off' mode too. You'll have more chance talking directly to Osama Bin Laden then you will a Director at B&Q/Kingfisher.

Small claims here we come.....Infact, I suspect that is what they want. All those that can't be bothered will take the £20, the few who do go to court will win, but it's all hush-hush, three months down the line and cheaper than giving everyone new products. They will not win in court because they are wrong and it will cost them more to defend than being claimed (are they really going to send a solicitor to each court in the land to defend their actions?). No, they'll settle out of court two days before the court date - but still a win for them.

raistllynn_2

Email from Kingfisher after I sent them full details:
>
> Thank you for your email to Kingfisher 17th August which has been passed to
> me for reply.
> First I would like to apologise to you as we have not been able to fulfill
> your order for a table tennis table.
>
> Whilst I can appreciate the disappointment this has caused to both you and
> your family, due to a computer error and miscalculation of stock we took
> orders when the product was not available.
>
> B&Q are giving a full refund to the customers who have been unfortunate on
> this occasion along with a gift voucher to the value of £20.
>
> I'm very sorry you have had cause to complain and trust this clarifies the
> situation for you.
> Once again please accept my sincere apologies for any inconvenience this has
> caused.
>
> Miss Sam Stray
> Chief Executives Office
> 01489 568327

My reply:
> Hello
>
> Thanks for getting back to me so quickly.
>
> Unfortunately, people who ordered a number of days AFTER me did have their
> order fulfilled. You have provided them with MY item. I know this to be
> the case because of my communications with people on 2 separate internet
> forums.
>
> I have today contacted my solicitor, who is looking at the terms and
> conditions, and the sale of goods act very carefully with a view to 'loss of
> bargain'.
>
> We entered into a legally binding contract, and it is my intention to seek
> recompense for your breach of this contract.
>
> * Breach of contract
> Damages may be awarded if a court decides that a defendant has either been
> negligent or broken a contract and foreseeable damage or loss results. The
> measure of damages in negligence is to compensate the plaintiff for
> foreseeable losses or damage. For breach of contract, he would normally be
> restored to the position he would have been in had the contract been
> properly fulfilled.
>
> * Offer and acceptance
> In Scots law the process of making a contract is split into two parts:
> offer and acceptance. If you offer to sell a system to a customer for £5,000
> and the customer accepts this offer, a contract has been formed. The
> essentials are that an offer is made which is accepted unconditionally.
>
> I have also contacted Watchdog and have passed my details on to a central
> body who are preparing a case.
>
> Regards
>
> Elaine

Their reply to that:
Dear Mrs ****,

Thank you for responding to my email of yesterday, while I can appreciate the disappointment this may have caused you I must reiterate that the offer extended to you is our final one.
Once again please accept my apologies for the inconvenience caused.
I will await your legal instruction.
Kind Regards
Sam