Wickes Kitchens any good?

peediedj

got a wickes kitchen last summer,was supposed to be £5000k,but got free fridge+freezer and also got £1800 discount as iam staff

flowrypot

We had a wickes kitchen last year, and they priced it to an ikea one and ours had solid wood doors and we are very pleased with it.

hollydays

They have soft close drawers as standard and very thick bases to the drawers,and cupboard backs.I always go and look at the kitchen i want in several Wickes showrooms,you can see how well they have worn,also see each individual unit you have ordered and "use it" before you buy it-avoids expensive mistakes-or maybe I am just a bit of a details freak-but our money is worked hard for!!

Jennifer_Jane

I got a bathroom suite from Wickes and have been very unhappy with the design and quality, and their customer service. From my personal experience I would not buy anything from Wickes.

looby-loo_2

Emmalou wrote: »

Ha Ha Zebidee 1, your post made me laugh. I've been looking forward to chosing a new kitchen for months, but now the time is here I am having a nightmare making up my mind. I thought that there couldn't possibly be a person as indecisive as me!
Thanks to all for your useful comments, anybody else with anything to add on Wickes kitchens?
I believe the interest free thing at Wickes expires on 14th Feb - no chance of me making up my mind by then!

Another 'interest free' offer will start on the 15th Feb. We got 40% off, free wahing machine, free dish washer and interest free for 6 months.

Don't use their fitters - very expensive

zebidee1

Any further forward Emmalou?

I'm just back from Wickes and MFI (again!!) and I'm not impressed with MFI at all now!

MFI tell me they can draw a plan up for me (I already know what units I want and where they are to go so all they are doing is pricing them and printing out a pic of what they will look like in situ).....but they can't let me take it away unless I buy their kitchen.

I was gobsmacked to say the least. I said I wanted to take the plan home to go over it with my friends to get their opinions and to see if they had any suggestions about other things I had missed etc but they said they had been taken over last year and the policy now was not to allow the customer to have a plan unless it was a firm sale.

I told them that was ridiculous and that there was no way I could decide to spend thousands of pounds after only seeing a plan sitting at their desk instore for an hour. I'm the type of person who needs to mull things over and look often at things before I can commit. All I got was a shrug and a 'sorry, that's the policy'. I told them not to bother. I suspect this is their way of trying to clamp down on price comparisons but all it's done is lost them a possible sale of around £8k-10K.

So I then went back to Wickes and the person there is drawing up several different versions of the kitchen for me and someone else will pop in to pick up the plans later today as I had to get home. Big difference in service!

I think someone mentioned earlier that Wickes pricematched Ikea but I was told that wasn't the case at all as Ikea units are not comparable quality and they wouldn't consider dropping their price. They would however take MFI prices into account for Schreiber units but if MFI wont give out plans to show the units then I have no idea how that would work.

looby..........where did you get your worktop from? Did you just prefer a different design to the Wickes ones or was it better quality?

VickyM_2

Zebidee - we had a worse experience with MFI. OH tried to make an appointment to see a kitchen planner, and he was told that it would only be possible if it was going to be a firm sale... we, like you, wanted a plan to take home, compare, contrast and think about matters, so being told that we couldn't even have an appointment unless we said we were definitely going to buy seemed ridiculous.

We're now getting a really lovely kitchen priced by Howdens, which will be a bit more expensive but then as it's not flatpack will be cheaper and easier to fit (I hope) but I would agree that it is all very traumatic. I've never had to have an opinion on what kind of taps I want before!!

peediedj

VickyM wrote: »

Zebidee - we had a worse experience with MFI. OH tried to make an appointment to see a kitchen planner, and he was told that it would only be possible if it was going to be a firm sale... we, like you, wanted a plan to take home, compare, contrast and think about matters, so being told that we couldn't even have an appointment unless we said we were definitely going to buy seemed ridiculous.

how can they inforce that? take payment from you at start even though you havent discussed your needs:rolleyes:

Emmalou

Not really any further forward Zebidee and time is ticking.
MFI - I too had a bad experience with them only about 3/4 weeks ago.
I turned up for a pre-booked appointment and they kept me waiting so long I had to reschedule. At the rescheduled appt., I told the planner that my builders were working on other parts of the house but had yet to start on the kitchen extension. He said that there was no point in drawing up a plan if I wasn't ready to order now (i.e. during the consultation), he couldn't give me a plan to take away anyway and 'I didn't even have my husband with me'. I was so flabbergasted I was rendered speechless.
I would definitely not touch MFI with a bargepole - especially as I have heard so many bad reviews of their service etc.
Half term with children in tow so have not had a chance to get Wickes to draw up a plan for me - but their sale finishes on the 21st, so better get my skates on.
I may also look at the Howden Glendevon cream (my builders may get a discount).
What kitchen and worktops are you all going for?

hollydays

On the subject of MFI-when we went in the young planner could hardly disguise his glee when we gave him the Wickes plan,then we went to look at the kitchens with him,went back to his desk where we had left our paperwork-and another customer was now sitting there.Said planner more or less kicked us out and told us he would ring us(without even taking time to talk to us).By the time he rang us back it was about a week later-he seemed surprised we didnt want to take up his offer!!