Capital One Cheating....

elephant_guy

Heres the direct number to Lee Powells office:

01158433792

Hope it helps......

charlotte3

elephant_guy wrote:

Heres the direct number to Lee Powells office:

01158433792

Hope it helps......

Thanks Elephant Guy, you're a star! :beer:

Will call Lee tomorrow, and let you know what happens!

Marcus_Tandy

Posted my complaint letter today - will let you know how I get on :rolleyes:

charlotte3

I didn't need to ring Lee Powell's office today. A nice lady from Cap1 rang me and said they are trying to sort the problem out.

She said in 9 months time I may see interest applied to the card but this will be refunded the following month etc. The 18 month 0% rate is not on the computer system and they seem to be having genuine problems dealing with our applications. She said they may find a solution to it by the time the 9 months is up anyway but either way I have the 18 month interest free deal and I will not pay any interest as it will be refunded if charged.

Result!!

Well done Capital 1 for getting your act together.

YorkshireBoy

charlotte3 wrote:

She said in 9 months time I may see interest applied to the card but this will be refunded the following month etc.

I'd get it in writing if I were you. If they won't write to you, I'd write (secure messaging?) to them summarising the call and asking if your understanding of the telephone conversation is correct. At least you'll have a record when things go pear-shaped next year when the lady has left the company and they can't find the tape!

Call me a sceptic, but I like to make these things "bullet-proof".

Altarf

Altarf wrote:

My 18 Month 0% form was posted off on the 9th July.

I received the card today, with a very acceptable credit limit and 0% for 18 months. The balance transfer I requested on the form is already in my other account (a bit too soon, but at 18 month 0%, hey).

Now just got to wait to see what happens to my partner's 18 month 0% form that was posted on Sunday.

Partner's card turned up today. 0% for 18 months and again an acceptable card limit.

skye

I sent off my complaint on 15 July, so far I have had an offer of a loan from them @ 12% and another pre-approved form to sign for an alternative card for 6 months 0%. Is it worth phoning up, are Lee Powell's office any help?

elephant_guy

Its got to be worth a try skye.
Its worked for quite a few of us. But I would do it in writing to Lee Powells office clearly outlining what has happened, why what has happened is unfair, and clearly stating what you want (i.e. 18mnth card). I think if you simply ring up after Cap1 have responded to your letter to customer services you might just get fobbed off.

Good Luck

bagby

I dont use my capital one card but am reluctant to close it down as every so often they send me cheques with 0% handling fee to encourage me to use the card - I pay a cheque for into my current account and then get a company to balance transfer onto capital one - that way Im not trying to find a super Bt company and I have quite high credit with this card.

Woby_Tide

Well finally got a couple of calls yesterday with the sam einfo as some of the others have said, 9months at 0%, followed by another identical deal at the end of it. Fair enough they've made a pigs ear of this but at least they have eventually made amends. better service than others I've had in the past so can't complain.